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“A Memorable Experience - Fantastic staff” 4 of 5 stars
Review of Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy
3.5 of 5 Hotel   |   124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)   |  
Hotel amenities
Ranked #11 of 51 Hotels in Kandy
Edison, NJ
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“A Memorable Experience - Fantastic staff”
4 of 5 stars Reviewed February 13, 2013

I have to say that the staff here were probabibly one of the best in Sri Lanka in my 2 weeks of travel around the country. Their service was above the call of duty. Calls to the reception was picked up before a third ring, request to maintenance had a maintenance person dispatched to our room under 10 minutes.
The service at the restaurant was excellet with a fantasic selection both at break fast and dinner buffet, we stayed 3 nights here and absolutely enjoyed it. My daughter enjoyed the pool and threw a fit like most 2 year olds on entering the hotel, almost every receptionist & staff remember this and asked me if I did take her to the pool, when I returned to the hotel after 3 days to stay one night, the rooms were not ready hovever they remembered my daughter and asked me if I need a room to change and take her to the pool " very nice".
The rooms were comfortable with a balcony overlooking the river. It did not have a tub, which I did not care for, I used the laundry that was very efficient and they returned clothes washed and presses by noon even though I drop off the laundry at 10:00 AM.
Couple of negatives 1. The first room that I had did not have a light in the shower ( As the entire shower is done with dark tiles - it becomes dark & dungeony.
2. My sisted in the other room complined of ordor from the bathroom drain in her room.
3. They do not have elevatory to rooms ( depending on the floor it involves walking up/down steps)
I will give them a solid 4 star and don't see myself staying at another place in Kandy.

Room Tip: Request a floor with least amount of climbing steps if you are with a senior citizen
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, February 16, 2013
Thank you for your feedback on Cinnamon Citadel Kandy. We are thrilled that you enjoyed our hospitality and the friendliness and efficiency of our staff. We do ensure very high service delivery standards at the Hotel and we are glad that you were able to experience this.
We regret the inconvenience caused as a result of a few of the functions in our rooms not being in place. Your comments with regards to the rooms have been noted and will be rectified immediately. Thank you for taking time to write to us and we do look forward to your next visit with us.
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1,183 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Holmfirth, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 10, 2013

Stayed here for three nights during our stay. Lovely hotel and setting. Room and bathroom superb.Fresh fruit on arrival. Food great, staff very friendly and helpful. Couldn't fault it. Would recommend.

Room Tip: Try to get a room nearer main building
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, February 16, 2013
Thank you for your review on our Hotel. We are delighted that you enjoyed your stay with us. Our Hotel underwent refurbishment in 2012 and re-opened as a stunning four star deluxe resort late last year. We are glad that you appreciated the food, accomodation and service of our staff. Thank you for recommending our Hotel and we certainly hope you would visit us again.
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Beirut, Lebanon
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

I was in room 302. Amazing view. Perfect service. Clean rooms. The pool is nice. Breakfast was amazing. We also had dinner there and the food was good and same for the value. The Girl at the reception desk is so nice and friendly. I will recommend this hotel to all my friends.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, February 16, 2013
Thank you for your feedback on our Hotel. It was indeed a pleasure having you with us and we are delighted that you enjoyed your stay at Cinnamon Citadel. Our rooms do indeed offer a spectacular view, especially the Deluxe rooms which are overlooking the Mahaweli river, the longest river in Sri Lanka. Thank you for sharing your great experience with us and for recommending our Hotel to all your friends. We look forward to having you with us again.
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Kiev, Ukraine
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 10, 2013

Spent one night there after a day in kandy. stayed by the pool with view on quiet river. had a good time in this well managed property of international standards! :-)

location is a bit far from any restaurant or shop or attraction, but this is not a flaw.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, February 16, 2013
Thank you for your response on our Hotel. We are pleased to know that you had a wonderful stay. We do ensure that we maintain international standards in all aspects of the Hotel, from accomodation, dining and staff service. We are glad that you enjoyed the view of the Mahaweli river, the longest river in Sri Lanka. Our Hotel is strategically located to ensure that the spectacular view of the river could be witnessed not only from the pool but also from our rooms, particularly the Deluxe rooms. The peace and serenity of our property is maintained due to the area in which it is situated which is very quiet and peaceful. Thank you for your feedback and we do hope you visit us again.
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London, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 9, 2013

My husband and I stayed at the Citadel Kandy, during our tour of Sri Lanka. The hotel was excellent in every way
The food was very very good, plenty choice and variety and the service in the restaurants was also excellent. The staff at this hotel were efficient, friendly, helpful and polite, nothing was too much trouble for them. Rooms are large and spacious and the whole hotel was spotlessly clean. In the evenings the hotel has live music and the musicians were excellent, everyone was up dancing.
The hotel has wonderful surroundings with beautiful sunsets to enjoy in the evening. We would recommend this hotel as we enjoyed every moment of our stay and would love to return soon.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, February 16, 2013
Thank you for your feedback on Cinnamon Citadel. We are delighted that you enjoyed your stay with us. If an idyllic retreat is what you are looking for, then Cinnamon Citadel is the place to be. Its retro chic design which is in tune with its rich Kandyan architecture truly brings out the Kandyan spirit. Thank you for taking time to write to us. We look forward to having you with us again.
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Derby
Top Contributor
75 reviews 75 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 6, 2013

Stayed 23/01/2013, room 226, one night, half board. We were moved here after the disaster that was the Mansion Hotel, see seperate review. A total contrast. Excellent location overlooking the river and lush greenery with pool and gardens. Very clean and well appointed public areas with very helpful and friendly staff who can't do enough for you. Excellent well furnished, clean, comfortable room with private patio and garden view. The restaurant and food was of the same high standards. We enjoyed the afternoon relaxing in the bar overlooking the pool and river with a light lunch and a cool beer with great service just taking in the beautiful scenery. Absolute bliss. A must stay hotel if you are in Kandy.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonbridge, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 3, 2013

I have to say after travelling from Negombo to Kandy this hotel gave us a fantastic reception experience with cold towels and fresh cold juice.

Checking in was fast an efficient we were escorted to our rooms and suitcases followed minutes later.

The Cinnamon has been recently refurbished and I thought it was lovely..
Our room was out of the main building but this was not a problem to us.There was a nasty smell as we entered the corridor but nothing holding your breath for a few seconds couldn't solve, we assumed it was drains but reading a previous review they state it was something else.

The rooms were spacious and had tea & coffee making facilities.

We were on a 2 night tour and stayed here. One afternoon we opted to go back to the hotel and relax around the pool rather than shopping in Kandy.
We were well looked after by bar staff and was nice that everything was charged to your room so no money needed round the pool.
We had snacks around the pool and thought the food was great.

I loved the buffet Panorama Restaurant, the selection of food was amazing and oh the puddings what a joy lol ..... We soon raided the cold room.

I found the staff lovely and could not do enough to make staying here a pleasant experience.

The views over the river were lovely and loved watching the bats at dusk.

On the whole I would certainly suggest a stay here.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations, Cinnamon Citadel Kandy at Cinnamon Citadel Kandy, responded to this review, February 15, 2013
Thank you for your feedback on our Hotel. We are delighted that you enjoyed your stay.
Our Main Restaurant, "Panorama" caters to an Asian and Continental cuisine with a wide variety of food and desserts which are indeed mouth watering! We are glad you enjoyed the kind hospitality of our staff who will always go that extra mile to ensure that guests have a wonderful stay at our Hotel. We hope you visit us again.
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Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#5 Romantic Hotel in Kandy
#5 Family Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cinnamon Citadel Kandy 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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