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“They stole my money and even voucher TWICE!” 1 of 5 stars
Review of Kandy View Hotel

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Kandy View Hotel
Ampitiya Road | 40, 22 Hillpankandura, Kandy, Sri Lanka   |  
Hotel amenities
Ranked #27 of 51 Hotels in Kandy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“They stole my money and even voucher TWICE!”
1 of 5 stars Reviewed May 29, 2013

Never to mention the horrible hygiene condition, NO security system, cold shower water and continuously barking dogs all night long, the staff shall never be trusted! We stayed there for three day two nights. On the morning of 2nd day, one of their staff asked us if we want room cleaning, and we never thought too much before we handled the key to her. We then asked the reception to keep our passports and handphones, but I left one wallet in our backpack which is inside the cupboard in the room. There are two notes of US100 and 14 Singapore Airport Shop vouchers, each voucher is 10 SGD, Other Sri Lanka currencies were with us on that day.Keep in mind there is no safe box in the room. In the very evening, when we come back, we found one of the US 100 notes and 1 voucher were gone. We were so angry because that very day was MY BIRTHDAY!!! The whole day we were outside. And the whole floor only had our room being checked in and the other guests were also outside on the day. We reported the case to one man staff. He just said he never experienced such thing before,.Then when we got back to our room we searched tripadvisor and found a review writing similar case as us, their staff stole EU 100 from guests. The next morning when we showed that review to their staff again, they just started their own conversation in their language... finally they just said they cannot recall....How can I trust them!

FINE, anyway it was my birthday, and I knew I cannot get my money back.HOWEVER, when we left the hotel, we suddenly found that they STOLE ANOTHER 3 VOUCHERS even after we have told them those vouchers can only be used in Singapore!! After that, Sri Lanka left me a really bad impression. Most of the locals who start talking with u on the road must have some intentions with your money. NEVER EVER go to KANDY VIEW HOTEL!!!!!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kndyvw, Manager at Kandy View Hotel, responded to this review, June 1, 2013
Dear Sir, dear Madam,

I am sorry to hear of your bad experience loosing money and vouchers during your trip. It is the law in Si Lanka to inform guests to save guard valuables, either in the room save offered in the more expensive hotels or in the office save as the Kandy View hotel offers. A clear written notification is given in each room to do so. The same note informs guests that the management can otherwise not not be held responsible for any loss during your stay.

The Kandy View hotel has experienced one earlier report of a loss or possible theft of valuables, which was happily solved when the guest found the 'lost' valuable in his baggage after all. As manager of the Kandy View hotel I can assure you that all our personnel can be trusted as honest and service oriented people aiming at making our guests feel at home.

At the same time I regret that your impression of this country and its population in general is negative while many visitors to Sri Lanka have the most enjoyable time. We hope that you get a more positive impression on your next visit, if you plan to do so.

Sincerely yours,
Kandy View Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Perth, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 24, 2013

Quiet location, enjoyed the veiw from the balcony, friendly staff, they arranged day tours of the city, Dambulla. Thay also arranged a driver to take us to Galle via Nuwara eliya & Ella. would stay there again

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2013

We spent two weeks there in April 2013. It's near the Kandy Lake and Temple of the Tooth, very convenient to travel around. The open-air canteen was a fantastic place to relax and chat. Food was very good. We found the staff really friendly and the days there extremely memorable. Will go there in the future.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrigal
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 8, 2013 via mobile

I can only say I agree with all the negative comments .The owners are pleasant and bright why don't they accept the criticisms and fix this potentially very good hotel?
The position is good ,the restaurant area is great they have a good base to work from.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 18, 2013

I visited this hotel in Jan 2013, My husband choose the location and it was indeed a treat for me~ It was clean room and the wach rooms had hot water and clean too~we only stayed one night, but we ordered dinner El-Carte and Standard Breakfast.. The staff was very friendly and supportive, Specially travelling with a small child is not an easy task..
Dinner was served with an action food station, where they cooked different diches using any vegi we choose!!
Simple Breakfast had western and traditional dishes, such as toast, eggs, noodles, rice and curry with fruits or tea to blend in...
Hot water was provided on request to make milk for my baby too...
There was a nice clean pool, which i deared to get in due to the cold water.. but it was quite inviting to have a dip!! wink...

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2013

we have been there 3 nights.The location is superb,the hotel facilities are great. im very satisfied with the quality of this hotel.were nicely welcomed.the open restaurant is beautiful view and the staff is very nice, helpful . breakfast was very good. i recommend this hotel without hesitation. good value for money.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dubai
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stayed three nights. we had a lovely room with beautiful view. The hotel was very welcoming with oranje juice when we arrived. Breakfast was delicious. The staff is perfect always smiling and helpful. they organising trip also.

Definitely recommend as the best budget hotel.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kandy View Hotel

Address: Ampitiya Road | 40, 22 Hillpankandura, Kandy, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #27 of 51 Hotels in Kandy
Price Range (Based on Average Rates): $
Number of rooms: 10
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