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“A touch of class” 5 of 5 stars
Review of The Kandy House

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The Kandy House
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4.0 of 5 Hotel   |   Amunugama, Kandy, Sri Lanka   |  
Hotel amenities
Ranked #3 of 51 Hotels in Kandy
Bournemouth, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
60 helpful votes 60 helpful votes
“A touch of class”
5 of 5 stars Reviewed July 25, 2012

This was the second of our places to stay in Sri Lanka. A sensitively restored colonial manor it was one of the highlights of our trip. We stayed in the ‘Indian Admiral’ room. Wonderful shower and best of all a clawed bathtub! Make sure that the hot water is on and it is a wonderful end to a full day. Janeka our butler was great- nothing was too much trouble and he delighted in introducing us to Sri Lankan tastes we had not experienced before. Loved the hoppers for breakfast! It was also good to see the interest that management take in the experience of their guests.

Whilst understanding the comments made by previous reviewers about the air con over the bed and the early morning chanting from the local Buddhist temple neither were an issue for us. Cool evenings ensured that the air conditioning was not necessary and we enjoyed experiencing the bungalow as it would have been in the past. As for the chanting- for us it was actually restful and not at all intrusive- indeed we barely noticed it on our second morning. It is part of the community setting in which the bungalow is sited.

The bar area and dining terrace are both lovely and again carefully restored.

Breakfast was excellent and it was wonderful to have it served on ‘your’ balcony overlooking some magnificent gardens. We did have an issue with the evening meals as they are charged at “international” prices. Given that guests are essentially a captive audience and the menu is limited we expected the food to be of a high standard but were disappointed with both the meals we were served. The manager responded constructively to the comments we made and – without prompt- adjusted the bill fairly. Overall our experience was excellent and this is a place that we would not hesitate to return to in the future.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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335 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Oakham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 21, 2012

Scenic, peaceful location but a bit too much of a trek to Kandy. Very helpful staff, friendly 'hands on' (not literally!) owner who obviously takes a keen interest in the property. Our room was on the lower level - a bit dark for me; if we had known, would have gone for an upper floor room though they might be hotter and the air con is noisy. Bathroom almost part of bedroom - vast bath in the middle took up massive space - not a plus for me. Other rooms had separate bathrooms though. Excellent food, and oh joy! a fab selection of very tasty mocktails for those of us who don't do booze. They'll serve a candlelit dinner for two or four by the pool which is fun, and beautifully done.

Room Tip: Go for the top floor with en suite bathroom rather than part of the room
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ithaca, NY
Top Contributor
102 reviews 102 reviews
73 hotel reviews
Reviews in 59 cities Reviews in 59 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed May 26, 2012

Pros: Beautiful old colonial house; great setting; beautiful pool and gardens; decent service; breakfast can be served adjacent to your room on the veranda.

Cons: Air conditioning is noisy and blows directly onto the bed; speakers at nearby temple blast recorded chants starting at 5:00 a.m. - a problem that the manager acknowledges but cannot do anything about; our room was an ultra suite and had pleasant adjoining sitting room, but because there is no room in the bedroom area for suitcases, they put them on the sofa in the sitting room so there was no place to sit in the room except on the bed; bathroom and bedroom are not really separated; dinner choices are extremely limited and quite expensive by Sri Lankan standards and there is no place around to eat other than at the hotel.

Bottom line: We stayed one night. We would not want to stay longer and would explore alternatives before going back. Given the price and location, one would hope for a restful stay. While the grounds are incredibly peaceful and the hotel has a wonderful ambiance generally, the combination of the air conditioner and the 5:00 a.m. wake-up call from the nearby temple substantially diminished our stay.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Top Contributor
54 reviews 54 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed May 6, 2012

The Kandy House is a wonderfully refurbished old manor house. We had the ultra suite for one night which was really a delight. Only the air con was really noisy. Food was good though not on par with the prices charged. Overall, the place is too expensive however, they charged another 2 pc taxes apart from the usual 10 pc service charge and the 12 VAT. But if you're not sensitive to prices, this hotel is an outstanding place to stay. Nice pool area.

Aufenthalt April 2012
Aufenthalt April 2012

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorHouseConcepts, Owner at The Kandy House, responded to this review, May 21, 2012
Thank you very much for your review,and the compliments about the hotel and your stay at The Kandy House.We really appreciate the feedback.

I am sorry to hear you think the hotel is too expensive.Firstly,it's worth clarifying your comments about taxes charged,to avoid any misunderstanding.At least in our peer group,many hotels calculate all statutory taxes,not just VAT at 12%,in their final charges.Some will publish them as inclusive in the overall price,and we have so far chosen to itemise them for guests in their bill(in your case an additional US$8.25 for your stay),alongside advertising on our website that a total of 14% statutory taxes are not included in the quoted room rate.

Secondly,we hope that you feeling that the food at dinner and/or lunch(breakfast is included in the room price) was not on a par with the price did not leave you feeling very overcharged overall,and are sorry your experience has led to this remark.At US$ 28 for a 3-course dinner,and typically around US$6 for offerings at lunch,we do our best to offer as high quality,and value,as possible combined with good service and congenial surroundings,and frequently this has been reflected by comments in our guest book and elsewhere.

Thank you again for staying at The Kandy House,your comments are always welcome,and I appreciate that overall you reviewed us as "very good".

Tim Jacobson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 23, 2012

We traveled around Sri Lanka for our honeymoon and Kandy House was the best accommodation out of 3 high end hotels we stayed in. From the excursions planned for us (Sigiriya, Polanuwaru, Temple of the Tooth, Botanical Garden, Tea Plantation, etc...), to our knowledgeable and safe English speaking driver, to our incredible butler Janaka and the professional and helpful management, we loved every second of our stay at Kandy House and would go back in a heartbeat. The room was stunning, the food was delicious (and Janaka gave us the recipe for their hoppers - yum!) and the setting amazing - set high above Kandy in the jungle with a peaceful pool overlooking a rice paddy. Idyllic setting and absolutely refreshing compared to the other chaotic overpriced accommodation we experienced in this beautiful country. On our last day we had Ayurvedic massage (the treatment room is very basic but the treatment was authentic and relaxing) and then sat near the pool and listened to the birds chirping and monks chanting whilst looking out over the gorgeous scenery with the smell of cinnamon wafting through the air - I wish I could have bottled this wonderful moment to bring back to alleviate the stresses of city living. I cannot understand the people who complain on here about the monks chanting?!?! Sri Lanka is a predominantly Buddhist country and so if you do not want to hear the peaceful dedication of chanting monks, go elsewhere. We stayed in the Peacock Royal room, which was a lovely treat with its own little veranda where we had breakfast both days and a romantic dinner one night. Also, the food at Kandy House was the most delicious and flavorful food we had the entire trip and we cannot fault it from well balanced spices to perfectly ripe produce. I work in the hospitality industry and rate this haven of peace very highly and cannot wait to return.

Room Tip: Go for an ultra room so you're not disappointed.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 7, 2012

We staying in the Red Spot Ultra room and found this to be a gorgeous room with our own lovely terrace to enjoy breakfast on. We loved the atmosphere in this house and found the staff could not be more helpful. The Cocktails were lovely, the bar cozy, the food delicious (served on the main terrace overlooking the candlelit gardens) and the service fantastic. The pool was large, clean and with amazing views. We would definitely recommend staying here if you plan to explore Kandy for a few days.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 6, 2012 via mobile

My husband and I stayed in the Sunbeam room of the Kandy House during our honeymoon. If we hadn't stayed there I think that we wouldn't have enjoyed our two nights in Kandy (a town that has definitely seen better days) at all. The house is beautiful and thoughtfully decorated. There's a nice little bar area where they play great music and serve delicious cocktails and homemade nibbles in the evening. Dinner is served on the terrace and the food is better than anything you will find in Kandy itself. The stewards are all so friendly and attentive, always smiling and happy to help with any request. If it weren't for the Kandy House I would say skip Kandy altogether.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kandy House

Address: Amunugama, Kandy, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Kandy
#2 Romantic Hotel in Kandy
#2 Family Hotel in Kandy
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Kandy House 4*
Number of rooms: 9
Official Description (provided by the hotel):
The Kandy House is a unique ancestral manor house (walauwa) providing seclusion and serenity for its guests in a lush, tropical garden setting, close to Kandy. With only 9 bedrooms, this Kandy hotel, aims is to give guests an experience of staying more in a private house than a conventional hotel. Traditional Kandyan architecture has been blended with Bawa-influenced modern, polished titanium cement floors and bathrooms. In the gardens, a stunning infinity pool has been landscaped into the hillside overlooking the rice paddy fields. Delicious European fusion and Sri Lankan cuisine is on offer. Well-placed to spend time to relax as well as explore a broad selection of Sri Lanka's primary destinations in the Cultural Triangle and Tea Country, including the Temple of the Tooth and the Peradeniya Botanical Gardens. The house can also be booked as a whole for important celebrations with friends, or just for the peace of mind of a group having total privacy away from the public eye. ... more   less 
Also Known As:
The Kandy House Hotel Gunnepana
The Kandy Hotel
Kandy Hotel Gunnepana

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