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“Not the best experience” 3 of 5 stars
Review of Queen's Hotel

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Queen's Hotel
3.0 of 5 Hotel   |   Dalada Street, Kandy, Sri Lanka   |  
Hotel amenities
Ranked #35 of 52 Hotels in Kandy
London, England, United Kingdom
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Not the best experience”
3 of 5 stars Reviewed February 21, 2014

I chose this hotel because it is just in front on the temple and very central. Also the cost was fair and in Kandy I would not spend too much time inside the hotel so thought it was a good idea. Also the hotel has history. That said, as a solo traveler I did not enjoy my sleep experience. The hotel is super old, the room is giant and you can hear any noise from outside. I had to call reception to ask my neighbor to make silence at 1am. ( Well, non polite people is not the hotels fault).
The hotel is huge and my room was super far from reception and walking during the evening alone was a creepy experience. All is quite and you hear steps and a staff appears from nowhere. Scary.
After all, breakfast was nice and food at the restaurant is nice and in a fair price. Also you have all around the corner such as bank, mall, groceries, etc. A tuk tuk can take you around and also if you need to book a car to take you to your new destination you can find small agencies near the hotel. The staff was cool especially in the bar and restaurant, the ones in the receptions can improve their attention to the client. The swimming pool is nice.
So overall not a bad hotel but definitely not the one for me, at least not when I am travelling alone. Maybe the hotel should consider putting solo travelers a bit closer to reception so they feel safer. ;)

Room Tip: Ask for a room close to reception and the lift/stairs
See more room tips
  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Oxford, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 21, 2014

Maybe there are some modernized rooms but we didn't get one. We had a standard room - a huge, quiet room but very dark and gloomy with plumbing from the 1950's, we eventually worked out the hot and cold bath taps were reversed but I nearly burnt my hand trying to turn the hot tap off as scalding water was leaking out round the tap. Probably a good idea to ask to look at a couple of rooms and then choose - the West wing is miles from reception and all unmodernised I reckon.
We also had water pouring thro' our ceiling at 4am, we rang reception and were then awake for hours, no one came and no apology. They seem to have loads of guests and don't care.
The pool and garden are a wonderful refuge from the mania outside and make this hotel worth staying in. We had one buffet meal which was OK but you wouldn't want it more than one night. Service in the pool area is haphazard, we waited 1hr for club sandwich which was horrid.
We'd had a problem with a train strike and went to travel desk - he's only interested in selling tours and taxis, v unhelpful but reception desk got us the phone number. Some very nice staff, particularly the chap who cleaned our room, we had a lovely elephant made out of a towel sitting on our bed!

Room Tip: Ask to look and choose if you can!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 15, 2014

Centrally Located Hotel Just opposite of Temple of tooth Kandy Sacred and Living Cultural City of Sri Lanka
Hotel still have the Old charm. staff are dress in old fashion uniforms you would feel that you are in 18th Century. Must visit when in Kandy, Rooms are equiped with all modern amenity and luxury I have stayed in this hotel in two occasions , Lovely pool adjoining the bar . relay enjoyed the cool beer while plunged my self in the pool .

Room Tip: Select a room facing the Temple
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest.

Greeting Good Day !!

Thank you very much for updating your comment us on Trip Adviser and your comment is highly appreciated by our management in advance.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 15, 2014

If you are planning on visiting the Temple of the Tooth, the location cannot be beat. The hotel is a grand old colonial and could probably use a bit of an upgrade. Make sure you book a room on the inside and not the outside facing the street---very noisy.

The upside is the breakfast buffet and a pool.

Room Tip: Book rooms on the inside and away from the street. The street side facing the temple is very noisy.
See more room tips
  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest.

Greeting Good Day !!

Thank you very much for updating your comment feedback us on Trip Adviser and your opinions are highly appreciated by our management. We would like to inform you that we are taking all of these points in positively.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zell am See, Austria
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed February 11, 2014 via mobile

The hotel must have been an impressive place...

The good
- great location for visiting Kandy
- impressive facade
- breakfast buffet

The bad
- 2 water leaks from the roof in 3 days
- bad value for money for dinner buffet
- we got a different room after intense haggling after water dripped in our face at night
- second day the third story was flooded (again) and we got 50% for one out of three persons discount for that one night
- the taxi prices were a total ripp-off (as we learned a bit later) 120 USD per day and then they called us and asked for another 30 because the place was 15km further then they thought
- worn out furniture in the lobby and some rooms

So all in all, we had the constant feel of getting cheated if we are not extra careful and everybody was glooming at us because we spoke out that we don't like what was going on. Service personal themselves were friendly but unattentive, desk staff was unhelpful.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest.

Greeting Good Day !!

Thank you very much for updating your comment feedback us on Trip Adviser and your opinions are highly appreciated by our management. We would like to inform you that we are taking all of these points in positively.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2014

We were lucky to get a room on first floor, with balcony with acces to the beatiful life in Kandy and a view of the lake and the Tooth Temple. really nice staff, Fast checkin and checkout.
Nice with a pool in the city after some sightseeing

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest !!

Greeting From Queens Hotel.

Thank you very much valuable review about us on TripAdvisor. We really appreciate your comment feedback in advance.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You and Warm Regards.

Queens Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2014

The hotel has excellent location, near temple and kandy lake.
Although the hotel is a little bit old, the furniture has its own style, quite good

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queen's Hotel, responded to this review, February 25, 2014
Dear Guest.

Greeting Good Day !!

Many thanks for updating your comment us on Trip Adviser and your comment is highly appreciated by our management team.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen's Hotel

Address: Dalada Street, Kandy, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #35 of 52 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Queen's Hotel 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Queens Hotel Kandy

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