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“Waiting to go back!” 4 of 5 stars
Review of Mahaweli Reach Hotel

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Mahaweli Reach Hotel
4.0 of 5 Hotel   |   35 PBA Weerakoon Mawatha, Kandy 20564, Sri Lanka   |  
Hotel amenities
Ranked #22 of 52 Hotels in Kandy
Colombo, Sri Lanka
Top Contributor
63 reviews 63 reviews
29 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
“Waiting to go back!”
4 of 5 stars Reviewed May 6, 2014

We went to this hotel for dinner randomly. It was about 5kms away from the kandy city, but not hard to find.

It is a beautiful hotel and I loved the hotel from the moment I stepped in. The front office staff was good and we were taken and handed over to the restaurant. elegant & luxury interior and you at once get in to the relaxed mode when you go to the hotel. There was a good spread for salads and desserts, though we thought that they could have had some more choices for the main as it is a leading 5star hotel in kandy. I have visited Chaaya and amaya which are the other leading star hotels & they do definitely has more choice! However, the food was tasty and we enjoyed thoroughly. Service was excellent, staff ws friendly and attentive; treat you royally.

After dinner we had a walk in the hotel and it was beautiful and huge area. It is by the mahaweli river which is the longest river in SL, and they offered boat rides too.

Cannot wait to go back to mahaweli reach again and stay for few days!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, May 8, 2014
Greetings from Mahaweli Reach !

We truly appreciate & value your comments and are very glad that you enjoyed the short time you spent at our Hotel. Your kind words give us great encouragement.

It will be a pleasure to have you with us & we look forward to welcoming you to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 2, 2014

The hotel is beautiful and very "colonial" the rooms very large and spacious and well equipped. The grounds and pool facilities also beautiful. Dining was good with a good choice of food, the fresh cooked desserts of banana fritters or caramelised bananas were divine!
A few improvements would make this hotel perfect, - service was a little lacklustre and slow, there seemed to be confusion over where beverages and services I.e. laundry could be signed to the room account, on several occasions we were asked to pay upfront in cash - after several complaints and an apology from the manager we were allowed to sign things to the room.
The bathroom ventilation window could not be closed, which allowed insects to fly in,and one other minor complaint we were charged for an item that we did not have from the mini bar ( it was not there in the first place) but it was just easier to pay for it than to try and make the staff understand that we didn't actually have it.
All in all we did enjoy staying at this hotel and would stay again once staff have been fully trained.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, May 8, 2014
Greetings from Mahaweli Reach !

We truly appreciate & value your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We are also grateful to you for highlighting areas in which we can improve our product & services as we endeavor to maintain the highest standards

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 1, 2014

i have spent i this hotel 2x 1 night during visit of Kandy, and can just reccomend, exelent food, quick and good, helpful reception, beautiful pool and clena and spacious rooms. It is located about 10 mins by tuck tuck far from city centre.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, May 8, 2014
Greetings from Mahaweli Reach !

We truly appreciate & value your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 30, 2014

This is a relaxing hotel, we enjoyed the large pool, the service was good in the restaurant, the buffets were different on the two evenings and we enjoyed eating outside.The location was very good for local sight seeing. Check out was good as we paid as we went along,except our driver was asked not to leave until our room was checked.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, May 8, 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We are also grateful to you for highlighting areas in which we can improve our services as we endeavor to maintain the highest standards


We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
134 reviews 134 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed April 28, 2014

We have stayed in this hotel last week. The location adjoining Mahaweli river was fascinating.The room was spacious with a nice balcony decorated with flowers, facing garden side. The bathroom was clean. We have had inhouse dining with vegetarian food. The food was good if not outstanding. The buffet breakfast was well spread out with a lot of choices. The swimming pool was elegant and the water was very clean. The lawn, garden and the view of the riverside was breathtaking.The only problem we faced was that of riding staircases to the 3rd floor every time as the lift was located at a considerable distance. The hotel staffs were well behaved and helpful not very smiling though! A nice experience all through.

Room Tip: Rooms near the riverside are beautiful.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, April 30, 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruges, Belgium
Top Contributor
95 reviews 95 reviews
42 hotel reviews
Reviews in 53 cities Reviews in 53 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed April 28, 2014

This is a very nice hotel when you check in. Friendly staff, huge & clean rooms. Excellent buffet (dinner and breakfast). Free wifi with a good signal. Big, clean pool. We enjoyed al of this but there where a few downsides. Without them, I would have give this hotel a 5*
Lots & lots of mosquitoes in the room. The first night we got a tablet for in the little electrical device, didn’t work. The second night they sprayed our room AND put a tablet in the electrical device, didn’t work. Our son was almost eaten by them, full of bites. They came in trough the bathroom ventilation window, we couldn ’t close that window, so spraying and tablets didn’t work at al. We had to ask several times to come and spray the room. Slow service here.
Another bug-problem: the second night during dinner, our table was filled wit ants. It was a black table-cloth so you couldn’t see it at the first sight but we got a lot of bites in our hands and arms. When you looked closely you could see lots and lots of them. When we asked to change tables, it wasn’t possible (altough we saw lots of free tables inside the restaurant). When we asked to eat our dessert on a table in the bar or by the pool, it was not possible. So we ended up with no dessert, and waiting a long time for the bill, standing around (because we wouldn’t sit there anymore). Very slow to no service here. And no excuses for the bites en lack of dessert.
When checking out, we had to wait half an hour for the bill (litteraly sitting there and waiting, while our driver was waiting outside). When we finally payed the check and stepped in to the car, the bell-boy didn’t want us to leave, he had to check first if we hadn’t taken something out of the mini-bar. Waited again half an hour, then got inside, they stil didn’t check our mini-bar and said we didn’t pay our check for the restaurant while we got the receipt in our hands! We got angry and left… Very slow to no service here also…
So if you are lucky to have a room with no mousquitoes and a table with no ants (we just got bad luck I hope), and you have time to wait for drinks, towels, your bill…this is a very good hotel.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, May 5, 2014
Greetings from Mahaweli Reach !

We regret that your stay with us did not meet your expectations however we are glad that you were pleased with certain aspects of the hotel. We appreciate your comments on areas in which we can improve our product & services as we strive to maintain high standards.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 25, 2014

Very Relaxing.
Clean and large rooms
Buffet Breakfast is excellent
Well maintained
Large clean swimming pool
Prompt room service

Wifi is free and the signal was good from my room
Nice decorations (we went during New Year)

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, April 30, 2014
Greetings from Mahaweli Reach !

We truly appreciate your comments and are very glad that you enjoyed your stay with us. Your kind words give us great encouragement.

We look forward to welcoming you back to Mahaweli Reach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mahaweli Reach Hotel

Address: 35 PBA Weerakoon Mawatha, Kandy 20564, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#4 Business Hotel in Kandy
#6 Luxury Hotel in Kandy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mahaweli Reach Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Mahaweli Reach Kandy
Hotel Mahaweli Reach

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