Stayed at Mahaweli Reach as one of five hotels on a tour/beach holiday. Rooms were hugh, a/c plus ceiling fan were effective but the electrics in the room needed to be treated with care regarding badly wired and loose plugs/sockets. Our bathroom can only be described as poor, no pressure in the shower, the bath had a number of large chips in the enamel and part of the light of the mirror didn't work.
The staff were very good and a reasonable selection of eastern and western food, although as another reviewer said ''its a pity they didn't remove the clingfilm from the puddings'' We ate dinner on the terrace overlooking the pool which was pleasant- the live singer was then just a background sound.
For a couple of days this is an ok hotel, a bit of a trek by tuk tuk/taxi into Kandy but slightly more pluses than minuses.

I had agonised over a choice of hotel after reading all the TripAdvisor reports on hotels in Kandy. The Mahaweli Reach seemed to be by a narrow margin the better choice. I understand why - the hotel is of a reasonable standard, although the rooms are just about ready for a remodel. The rooms were large, the bathrooms showed their age - grouting in a poor state - mainly clean but not spotless. The food at dinner fair, breakfast was better. The service inconsistent. The grounds were pleasant overlooking the river. We were given an early morning wake-up call by the troup of monkeys raiding the bouganvilla flowers on the balcony - glad the door was closed.

Overall, one of those experinces that you can't say was great - nor was it bad. A pass - an ok experience.

As a hotel, just about average, I would say. Two big faults : there is only one elevator for the whole hotel, and secondly (unbelievably) there are just 9, yes 9 recliners at the pool. No mattresses, and the towels supplied are worn and ragged. To add insult to injury, you are expected to sign for them! Do they think we are going to steal them???

This hotel was absolutly awful.
The place was old and falling apart and i could not believe it was a five star hotel- what a joke.

The room we were given had dirt all over the walls, none of the furniture matched and was all broken.
When i pulled open the chest of drawers by my bed the door fell off. The dressing table had watermarks from glasses stained all over it.
We were a honeymoon couple and we had two beds pushed together!

The rug in the bedroom had stains all over it. The bathroom door had black tape holding it together. There was mould all over the bathroom.

The plug sockets were missing of the tv and lamps and instead the wires poked directly into the wall!

I decided to console myself and get a beauty treatment as the advertisment on the reception made it look like a wonderful spa, when i found the "spa" it was literally a white tiled room with a bed in it, resembling more a cell then a spa!

The food was absolutly disgusting, and for my breakfast in the morning i couldn't even bring myself to eat it, it just looked awful.

We were suppossed to stay here for two nights as part of our ceylone north tour. The next day our fantastic rep sorted us out with another hotel up the road called the citidel. This hotel was lovely.

We had booked our honeymoon through Kuoni, they said that they had many complaints about this hotel and that our complaint was the final straw, and that they would not be sending any of their customers there again. i just hope this is true!!