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“Disapointed with non view rooms..!!!” 3 of 5 stars
Review of Randholee Luxury Resort

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Randholee Luxury Resort
4.0 of 5 Hotel   |   Heerassagala Rd | Bowalawaththa, Kandy, Sri Lanka   |  
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Hotel amenities
Ranked #28 of 52 Hotels in Kandy
Chennai
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Disapointed with non view rooms..!!!”
3 of 5 stars Reviewed January 22, 2013

Randholee Luxury Resort.I booked this Resort through a Travel Agent from INDIA for 2 nights.This resort is very good ., best situated for people who like to relax and have a peaceful stay. Restaurant and Swimming pool is very good,we stayed in a NON VIEW Room., we are not completely satisfied with the room and the location of the room,we felt like we were staying in a outhouse of the Resort.,anyway bed was comfortable to sleep which is actually very important after having a full day tour.. Staffs are very helpful and gave us warm welcome with a drink. Buffet Breakfast was good.Overall It was a good stay.,

Room Tip: Please ask or Book for Mountain View Rooms Only..
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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253 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Mumbai, Maharashtra, India
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 20, 2013

Warm welcome. It was wonderful and the belcony view is really breath taking. The staff were very warm, welcoming and couldn't have done more for us. the food is more of non-veg type.. very few veggie options available. But the staff was nice enough to prepare a veg meal for us. great pool and value for money.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
1 review
5 of 5 stars Reviewed January 11, 2013

Me n my husband went there for new year 2013 and ofcoz for our anniversary.it took 3 hrs to reach the hotel frm airport and was exhausted. Once we saw the hotel i felt relaxed. Warm welcome. It was wonderful and the belcony view is really breath taking. The most important was food. It is very yummy and tasty.
We celebrated our anniversary with a cake and live music. Our dinner was set in a tree house which they have near the pool. It was special and romantic.
Looking forward to visit again soon.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sugathrandholee, General Manager at Randholee Luxury Resort, responded to this review, March 26, 2013
Dear guests,

We appreciate your good comments over Randholee and thank you very much for spending your time to write a review and expressing your own comments which are very helpful for our potential customers to know about Randholee. We congratulate you and eagerly waiting to give you another memorable service once again.
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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 11, 2013

We were pleasantly surprised with the hotel as we had two nights here part of a Pre planned trip to see the sights of Sri Lanka. The staff were very warm, welcoming and couldn't have done more for us. The room was delightful with petals on the bed and a plate of fresh fruits. This was the first experience of us being treated like honeymooners.
One of our nights was a set menu in the restaurant which I couldn't fault, the food was great but my wife on the other hand is a fussy eater and is cautious of eating certain foods when abroad.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sugathrandholee, General Manager at Randholee Luxury Resort, responded to this review, March 26, 2013
Dear Clients,

Thank you very much for taking your valuable time to write a review on Randholee and your comments will be helpful for our staff to pay more attention on guest satisfaction. We are very happy to hear that your stay was a memorable we congratulate you and would like to welcome you all once again at Randholee.
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Competa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2013

High above Kandy in the hills, this hotel must be classed as "luxury". Immediately before Christmas, it was decorated beautifully. The patio doors in the very nice bedroom - with it's own small christmas tree, opened out onto a balcony with more than enough room to sit in the cushioned wooden chairs and table. The views were spectacular. The staff could not do enough for us and "knew" us almost immediately. The food was excellent, both a snack lunch, the first night a buffet dinner,the second either a set menu or a menu of choice, plus breakfast of course. Live soft music both of the two nights we were there - both different.
On a tour of Sri Lanka, this was the best hotel we stayed in and would love to go back.
As the price was included in the tour, we could not comment on that. We did not use the spar.

Room Tip: The rooms overlooking the pool have the views.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sugathrandholee, General Manager at Randholee Luxury Resort, responded to this review, January 11, 2013
We salute for your independent judgement over Randholee Luxury Resort & Spa. Thank you very much for taking your valuable time to explore all the aspects and give a reasonable review which is encouraging for those who put their effort to make Randholee is a real place where provide seven star hospitality.

We wish you all the very best and invite you to have next holiday at Randholee.
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staffordshire
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed January 8, 2013

This hotel was chosen for us by the agents who helped us plan our trip to Sri Lanka. Other reviewers clearly loved it but we only stayed for 2 hours, the reason being that the room we were allocated was way below our expectations. The sink in the bathroom was blocked, there was a dirty, stained bath mat on the bathroom floor, 2 similar stained mats at the sides of the bed, dead flies and insects on the windowsill and floor, a dusty and empty information folder and a tiny wardrobe with 3 battered coat hangers. Further investigation revealed pillows with nasty yellow stains.
The hotel manager did offer us an upgraded room but we had lost confidence by then and were not willing to spend 4 nights of our holiday there. Our driver was brilliant - contacted our agents who quickly arranged for us to be moved to the Cinnamon Citadel.
Needless to say, can't comment on any of the facilities available, but did have a very nice (if expensive) bowl of soup in the restaurant while we were waiting to be sorted out.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Luxury Resort, responded to this review, March 26, 2013
I refrain from commenting over this very unfair review.
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Washington, DC
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 3, 2013

Definitely the nicest hotel from 5 sampled in Sri Lanka. It happened to be our daughter's birthday and the driver called ahead. We were welcomed with a cake, candles and fresh juices. The rooms were comfortable and the view from up on top of the hill is breathtaking. The weather was overcast, so we did not sit around the beautiful infinity pool. But we did walk around the lush gardens and the koi pond. There was even a buddhist wedding taking place in the morning! It was a real treat to admire the wedding party and all the traditional outfits and decorations. The dinner and breakfast buffets were a huge step above the ones in the tourist hotels and so were the very tasteful Christmas decorations. I could only find two things that could be improved.. the towels could be fluffier and the plug in the bathroom should allow for a hairdryer or better yet, the hotel could provide one.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Luxury Resort, responded to this review, January 11, 2013
Thank you very much for your sincere and generous comments over your stay at Randholee Luxury Resort & Spa. This has been a classic review for the critics who give adverse comments with vengeance even without stay in the hotel. Dear valued guest we appreciate your comments as you have given a reward for our staff who works tirelessly to satisfy our worthy clients. It is happy to see you have admired the effort which has been done to provide good hospitality.

We wish you to have a happy and enjoyable New Year!
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Additional Information about Randholee Luxury Resort

Address: Heerassagala Rd | Bowalawaththa, Kandy, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Kandy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Randholee Luxury Resort 4*
Number of rooms: 25
Official Description (provided by the hotel):
Randholee Luxury Resort is nestled in the beautiful Mount Pleasant range in Kandy, Sri Lanka. The panoramic view from our resort is about the best that one could experience in Kandy. Seclusion, space, and privacy—our resort offers all these, making it the ideal choice when visiting Kandy. Decked in Kandyan décor, our well-appointed rooms offer its own private balcony and spacious bathrooms equipped with luxury comforts for all visitors. ... more   less 
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Also Known As:
Randholee Luxury Hotel Kandy

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