This was my second visit to Royal Palms, my first was in Dec 2006. The hotel is still very nice. Superb Reception. Very nice pool and excellent evening entertainment. The Front Offiice Manager (a lady) is exceptional and if you need anything special or have any problems I advise to see her. She organised my husbands birthday, which I wanted to do in the garden. As it was raining at the last minute and with excellent logistics she organised the birthday dinner on the terrace of the Royal suite. The meal was amazing, lobster, prawns, smoked salmon etc.. with a private Butler, the whole event cost me 200 US doolars. 50 dollars per person for the meal ( we were 3 people) and 50 dollars for the terrace and butler service. EXCELLENT !!
The rooms a still very chic, but the standard of cleaning was nowhere near as good as in 2006. Before they polished the wooden floors with bees wax so the rooms smelt lovely. Now a quick wipe over with a wet cloth is all you can hope for. The bathrooms are getting a bit old and could do with an upgrading.
As for the staff expect to tip for everything, they ask for tips and even cigerettes !!! I was astonished as they weren't like this on my last visit.
Overall a nice place, 5 star reception, central bar and wonderful food.
Could be 5 star if they retrain staff (EXCEPT reception staff and Front office Manager who are excellent) and upgrade bathrooms and go back to the excellent room cleaning they operated before.
Would I go back to this hotel...... Yes if they upgrade certain facilities.
Expect a 3/4 star by south east asia standards, a 4 star by North africa, Egypt standards.
Still nice but could do better
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda, Priceline, Hotels.com and Despegar.com so you can book your Royal Palms Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Palms Beach Kalutara
- Hotel Royal Palms Beach
- Royal Palms Beach Hotel Sri Lanka/Kalutara