We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok food” 3 of 5 stars
Review of Tilko Jaffna City Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added Tilko Jaffna City Hotel to your Saves list
Tilko Jaffna City Hotel
k.k.s Road, Jaffna, Sri Lanka   |  
Hotel amenities
Ranked #4 of 7 Hotels in Jaffna
London
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
112 helpful votes 112 helpful votes
“Ok food”
3 of 5 stars Reviewed May 8, 2014

We visited the restaurant at Tilko hotel for Dinner.

The restaurant had a decent menu and they had a buffet too. We ordered food off the menu and the food was generally ok. One of the dishes we ordered (deviled squid) was not very good and the waiter took it back and it tasted even worse once the chef had tried to re-cook it ! They did apologize, but no offer of compensation was made !

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

65 reviews from our community

Traveler rating
    8
    13
    28
    9
    7
See reviews for
20
10
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Colombo, Sri Lanka
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 22, 2014

We made a booking for a triple occupancy in their Super Luxury room for Rs 8,800 for a family member for 2 nights stay. We also made further enquires about their tariff for double rooms and were quoted Rs 7800 (an all inclusive rate - a discount of about 20% from the advertised rate) for their Super Luxury Room, we booked for 2 rooms and on arrival, we were offered rooms with breakfast for an additional Rs 500 as we would make a saving of Rs 200 if booked as a package. On check out we were shocked to see that we were charged Rs 10,370 per night, an alarming increase of over Rs 2000 per night, when queried we were told it was their standard tariff but discounted the service charge. Anyone with some common sense would figure out how a triple room cost less than a double room!. The person who quoted us the rate admitted that it was a mistake on his part for not recording the agreed rate during booking but offered no resolution for the mistake. We were in a rush to catch the plane we paid the bill but informed the staff that the matter be escalated to the senior management and requested the manager to contact us. The management had no courtesy to deal with is serious matter.
The variety of food offered as breakfast was very limited and the service was very appalling. We There were cockroaches in the bathroom and were horrified with the situation. they never took any action to resolve the issue, Very noisy from outside - can't have a peaceful sleep. Overall we were overcharged by over Rs 10000.00 for the duration of our stay.

Room Tip: Keep away from this Hotel.
See more room tips
  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arugam Bay, Sri Lanka
Top Contributor
74 reviews 74 reviews
61 hotel reviews
Reviews in 54 cities Reviews in 54 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed April 8, 2014

Overview: Travelling around Sri Lanka on a road trip, stayed here for 4 nights, used Jaffna as a base to explore the local coastline

The good: The room was a decent size, the staff were helpful and friendly, English is very good if you don't speak Sinhalese or Tamil, the location is right in the centre of Jaffna, the restaurant and bar area are large and air-conditioned, wi-fi reception was good ( modem was immediately outside the room ), free parking on the hotel grounds, the old Austin Healy collection is worth seeing

The not so good: The rooms are very stuffy, the air conditioning never really worked properly, more of a fan than an a-c unit, the beds were dramatically uncomfortable, the TV reception was very poor, very poor, the a-c switched off when the TV unit came on, we could't get the refrigerator to go cold, the breakfast was Sri Lankan style and had very limited choice, no cereals etc, I even saw one of the waiters adjusting the food plate with his hands so hygiene is not a priority. The room was only cleaned once in the 4 days and the one time it was cleaned we had to strip the beds ourselves to indicate we needed them replaced.

Would I recommend: Probably not.

Would I stay again: No

Summary: The hotel tried hard but nothing works properly, it's all a bit haphazard. I wasn't expecting the Ritz in Jaffna, so please don't get me wrong, but I did expect the basics to work, the staff were good though and especially the Manager.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed March 28, 2014

This is my 3rd visit here, and my first horrible experience.

Came in a group of 28 and some of them had horrible experiences.

There were some ladies and they had rats in their rooms....!!!!

In the middle of the night, half way through their sleep, they had rats on their TV table attacking some fruits which they had left there.

More rats were found on the curtains of the room...

My friends ran out of the room and were simply horrified.

When we complained to the front desk, they offered another room. Seems like they were aware of the situation but no action were taken to remedy.

The food was good, but thinking of the rats, I wonder how clean their kitchens were...

Stay here only if you have no other choice.



  • Stayed March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Top Contributor
93 reviews 93 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 3, 2014

I undertook the trip in October 2013. Arrived after a day long journey, rooms are rather small and do not offer one a view. They open to a balcony walk way and a very unimaginative. . Meals are OK, and very good Jaffna cuisine. Hotel is rather difficult to locate. Room service is not that reliable or attentive.

Room Tip: Cannot make a recommendation as the arrangement is unimaginative
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
2 of 5 stars Reviewed February 4, 2014

Knowing its in Jaffna we didn't expect much . But sad to say that the hotel could meet our minimum expectations.

Rooms , carpets & wash rooms were very smelly. Rooms are outdated , not properly maintained & full of mosquitoes + dust

Wash room was even worse. water pressure was pretty low.Do not ask to change towels cos it doesn't happen here .

When comes to food , not much of a choice & spread . When you go for breakfast you can predict /guess what would you get for lunch . they repeat the same menu over and over .Dont expect dessert cos all you get it Banana and Banana is cut in to two pieces so dont feel like eating.

only good thing is the location

if you going to Jaffna , i would recommend to stay at Tal sevana or heritage hotel jaffna

Room Tip: Sorry but i do not recommend this hotel at any cost
See more room tips
  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hellevoetsluis, Holland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 25, 2014

Typical three star hotel. Rates are la ittle bit high. Free wifi, good working A/C.
Accesible for elderly people. Hotel has elevator. Presentation of roomservice menu could be more professional. Bathroom was ok. Hot water was a bit problematic, but overall staying at this hotel was a pleasant experience!

Room Tip: Ask for room with view on the Jaffna fort. This is the (more) quiet side of the hotel.
See more room tips
  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Tilko Jaffna City Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tilko Jaffna City Hotel

Address: k.k.s Road, Jaffna, Sri Lanka
Location: Sri Lanka > Northern Province > Jaffna
Amenities:
Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #4 of 7 Hotels in Jaffna
Price Range (Based on Average Rates): $
Number of rooms: 38
Reservation Options:
TripAdvisor is proud to partner with Agoda, TripOnline SA and Despegar.com so you can book your Tilko Jaffna City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Tilko Jaffna City Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.