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“Not bad” 3 of 5 stars
Review of Tilko Jaffna City Hotel

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Tilko Jaffna City Hotel
k.k.s Road, Jaffna, Sri Lanka   |  
Hotel amenities
Ranked #4 of 7 Hotels in Jaffna
Colombo
Top Contributor
96 reviews 96 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
“Not bad”
3 of 5 stars Reviewed March 3, 2014

I undertook the trip in October 2013. Arrived after a day long journey, rooms are rather small and do not offer one a view. They open to a balcony walk way and a very unimaginative. . Meals are OK, and very good Jaffna cuisine. Hotel is rather difficult to locate. Room service is not that reliable or attentive.

Room Tip: Cannot make a recommendation as the arrangement is unimaginative
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
    8
    13
    29
    9
    8
See reviews for
22
10
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Colombo, Sri Lanka
1 review
2 of 5 stars Reviewed February 4, 2014

Knowing its in Jaffna we didn't expect much . But sad to say that the hotel could meet our minimum expectations.

Rooms , carpets & wash rooms were very smelly. Rooms are outdated , not properly maintained & full of mosquitoes + dust

Wash room was even worse. water pressure was pretty low.Do not ask to change towels cos it doesn't happen here .

When comes to food , not much of a choice & spread . When you go for breakfast you can predict /guess what would you get for lunch . they repeat the same menu over and over .Dont expect dessert cos all you get it Banana and Banana is cut in to two pieces so dont feel like eating.

only good thing is the location

if you going to Jaffna , i would recommend to stay at Tal sevana or heritage hotel jaffna

Room Tip: Sorry but i do not recommend this hotel at any cost
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hellevoetsluis, Holland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 25, 2014

Typical three star hotel. Rates are la ittle bit high. Free wifi, good working A/C.
Accesible for elderly people. Hotel has elevator. Presentation of roomservice menu could be more professional. Bathroom was ok. Hot water was a bit problematic, but overall staying at this hotel was a pleasant experience!

Room Tip: Ask for room with view on the Jaffna fort. This is the (more) quiet side of the hotel.
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  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Montreal, Quebec, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 22, 2014

This is a large but impersonal hotel in the heart of Jaffna. Rooms were clean but outdated. The breakfast buffet was ok.
The hotel has driver accommodations.
Overall, very expensive for what you get but options are pretty limited in Jaffna at the moment

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Top Contributor
275 reviews 275 reviews
40 hotel reviews
Reviews in 81 cities Reviews in 81 cities
241 helpful votes 241 helpful votes
3 of 5 stars Reviewed January 21, 2014

We spent two nights here, reduced from a 4 night stay due to very bad weather and poor standards at the hotel.

The location is great -- in the heart of town, near Jaffna Fort, within sight of the Kayts Causeway and the bus stand, plus many other places.

The hotel is in the throes of a management change , perhaps that was the reason for the confusion and general ineffiiency which seems be the order of the day at this hotel.

One hilarious ( albeit annoying ) example was that we had no towels in our rooms when we arrived -- the receptionist apologetically informed us that the hotel was full hence they had run out of towels!!! He sent out for towels for our five rooms , which were purchased just for us! It later transpired that this hotel is, at the moment, minus a housekeeper!

Jaffna is well known for its great food -- disappointingly missing at this hotel. We had our breakfast here but took our other meals elsewhere.

I look forward to improved standards after the new management takes over --- combined with its great location, this hotel will hopefully be worth considering in the future.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 17, 2014

1) My Review
2) My Recommendations

1) My Review
Unfortunately, Tilko has been reviewed as one of the better places to stay in Jaffna. However, here are some things to consider before staying here:

-Cockroaches and mosquitoes are a problem at this hotel and they don't exactly acknowledge it. There are no nets in the rooms and they don't do anything to try to kill them off. In fact they act surprised most of the time when you are reporting issues.

-For most of my stay, I had no hot water until they moved me to another room on the last night. They informed me that the entire 3rd floor did not have hot water and I understand the electricity sometimes goes off due to unpaid bills.

-The restaurant is a total rip-off and the manager will only talk to you if you are Sri Lankan. My entire group was frequently ignored, despite the fact that we gave very generous tips.

-There are lots of sounds from construction, water lines, elevators, roosters, etc. and you are likely to get woken up many times throughout the night.

-There are so many little things that are not clean or functional that it will eventually wear you down. For example, we frequently had to ask for towels since the cleaning service would take them and not replace them. We also had problems many days with getting out TV to work.

2) My Recommendations

Hotel Recommendations: Check out Green Grass, Hotel Lux or look into some of the nearby guest houses.

Food Recommendations: Cosy, Mangos, Green Grass, Nila, Ashathai and for the strong-stomachs definitely go to Malayan Cafe.

Room Tip: Stay away from this hotel and restaurant! If you must stay here get a room as far away from the elev...
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  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 14, 2014

I hate giving bad reviews but this hotel deserves it. Here are my main issues with the place and why I think it's not worth the money.

We booked a room for three adults with Bed & Breakfast. The food was okay and I would give it a 2 (out of 5), even after the restaurant being a bit dirty. The reason for the bad review are the rooms.

Cleanliness 1 out of 5 - the sheets weren't changed and had stains on them. When we asked for new sheets they didn't have any, which was a first for me. We were also on the first floor and people (strangers) started walking into our room to use our bathroom so we had to lock the door. The bathroom was pretty decent and clean.

Amenities 2 out of 5 - for the price we paid the amenities were okay nothing too fancy.

Staff and Service 2 out of 5 - I felt as if the staff helped us only because they had to.

Location 4 out of 5 - the only good thing about this place is the location as it is situated in the heart of Jaffna.

In conclusion, we paid close to $100 for a one night stay and compared to the other hotels in Jaffna (or in Sri Lanka as a whole) the quality of our stay was very poor. Stay here if you have no other option, it's a hotel designed for that. I stayed here when it originally opened three years ago and was excited to return, only to have my expectations ruined. Again, stay here if you have NO OTHER OPTION.

Room Tip: Try get a room on an upper floor, the main floor/lobby is pretty busy and gets noisy at times.
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tilko Jaffna City Hotel

Address: k.k.s Road, Jaffna, Sri Lanka
Location: Sri Lanka > Northern Province > Jaffna
Amenities:
Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #4 of 7 Hotels in Jaffna
Price Range (Based on Average Rates): $
Number of rooms: 38
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