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“Very helpful and serviceminded hotel staff” 5 of 5 stars
Review of Chaaya Tranz Hikkaduwa

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Chaaya Tranz Hikkaduwa
4.0 of 5 Hotel   |   Galle Road, Hikkaduwa 80240, Sri Lanka   |  
Hotel amenities
Ranked #6 of 23 Hotels in Hikkaduwa
Certificate of Excellence 2014
Silkeborg, Denmark
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Very helpful and serviceminded hotel staff”
5 of 5 stars Reviewed April 16, 2014

The hotel is situated on the brink of the ocean with a breathtaking view from all rooms. The rooms are nice although a bit damp if the ac has been off which is to be expected in a place with humidity like Sri Lanka.The staff is extremely helpful and serviceminded.
Sea turtles visits daily the Beach in front of the hotel. Guards at the Beach keep sales persons and souvenier vendors off the hotel property.
The morning, lunch and dinner buffet are very good, but alternatively there are many small restaurants within walking distance along the main road close to the hotel. Many of them are sea food restaurants.
Good value for Money.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 19, 2014
Thank you for sharing your feedback following your stay at Chaaya Tranz Hikkaduwa. We are indeed pleased to know that you enjoyed your stay with us.

Our staff trained to be courteous & empathies customer needs, It will be pleasure to serve you. We offer international buffet for all three meals & you could use specialty restaurant located at the other end of the Hotel.

Azmaara Spa is located at the 5th floor offers Ayurveda & Balinese treatments, please call front desk to make reservation.

While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
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747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 15, 2014 via mobile

Lovely location and pool and is probably one of the better hotels in Hikkaduwa but I was disappointed with the standard of service and the value for money. I went through an agent to book my family of four into the hotel and after much discussion booked a middle Suite with 2 King sized doubles. Only one double in there when we arrived and two camp beds were wheeled in begrudgingly with the request for an extra 25%. They did back down in the end. As seen in other reviews the room was very damp or freezing cold due to a/c.
Breakfast was excellent. Massive variety but service was mixed.
Pool is beautiful. Children loved it. Beach was palm fringed and came complete with 2 large turtles. Currents were strong and coral near the beach was dull so it wasn't great for the children. Along the beach there was a roped off area of coral with plenty of fish despite the coral being almost dead.
I felt that the hotel did not live up to its marketing or its price band (for a middle suite). It's a nice hotel but which could be much better.
Having seen that the management respond to each review I'd like to add that it would have been nice if the manager had bothered to come out and speak to us on either of the occasions we requested to see him. We waited for over half an hour each time but he never appeared or responded in any way.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 19, 2014
Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us.

We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement.

As you have experience our suites are with one bedroom & sitting room, agent may have not communicated you. The beds given was extra beds for additional occupancy, and most costal areas of Sri Lanka with high humidity & chance of condensing when balcony doors open.

We will brief Manager concern, any lapses will be rectified and standards will be maintained.

While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable.
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Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 15, 2014

The Chaaya Tranz is a lovely hotel with amazing facilities and beautiful views, but a slightly muddled staff. The hotel itself is beautiful, the decor is well-chosen and gives a very relaxed, chilled-out vibe. The pool and sun-bathing facilities are excellent and very clean, and the local wildlife (turtles, chipmunks and birds) that are to be seen in and around the resort grounds add much to the place. The staff are very very accommodating if somewhat confused (specifically in the restaurant). Portion sizing is not standard and many of the menu options were quite different to what was advertised. The big let-down I found was the absence of a mixologist. I was really looking forward to a good cocktail in this gorgeous setting but I found out that the bar uses cordials instead of juices, has never heard of simple syrup, and generally doesn't have an knowledge of mixed drinks, which is a pity.Do not get sucked into the "cocktails at sunset" offer, it turned out to be syrup and a choice of three spirits with a plate of cream crackers, which I found a bit sly really. Not reflective of its star rating at all. The reception staff were lovely, and although we were originally given a twin room a super receptionist named Thilini saved the day by ensuring that we were moved to a double room. The room we ended up in was beautiful and spotlessly clean, and our breakfast was delicious. Overall a beautiful hotel staffed by lovely capable people who would really benefit from further in-house training.

Room Tip: Don;t accept two twins pushed together with two separate duvets as a "double". The recepti...
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Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 19, 2014
Thank you for your feedback following your stay at Chaaya Tranz Hikkaduwa. It is a pleasure to note that you enjoyed your stay with us.

Lovely know that you liked our décor and design, hotel is design to be relax as well as vibrant.

"TRANZFIX" serves scrumptious Steaks & Kebabs & reasonably priced, "CRAB" serves best seafood in the area. We will assure you that highlighted areas of mixologist will be addressed soon. We eagerly look forward to having you with us again.
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 14, 2014 via mobile

Stayed here for 5 days! Arrived in the early evening and were in our room within 5 minutes.

The rooms are nice although a bit damp if the ac has been off! Expected in a place with humidity like Sri Lanka.

Food was very good, especially the breakfast choice. But more expensive than local places but to be expected. Had room service and was delivered quickly.

We visited just as the season was finishing but had no issues with sunbeds or the pool being busy!

A turtles were amazing just in front of the hotel! Took a tour with a guy Called Wasser (SP?) and took us on his sons tuk tuk to the local lagoon and into the Forrest for the day! Find him and do the tour! Was a great day seeing the real Sri Lanka!

Would definitely stay again!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 15, 2014
Thank you for your feedback following your stay at Chaaya Tranz Hikkaduwa. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality.

It is great to know our culinary expertise exceeded your expectations. "CRAB" offers range SEAFOOD specialty & "TRANZFIX" offers range of STEAKS & KEBABS. Please contact one member of our restaurant team to explain dining options available.

We eagerly look forward to having you with us again
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Chennai (Madras), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2014

After attending a wedding in Columbo, me and my husband wanted a place to get away with our little baby girl. Based on suggestions from the bride we finalised Chaaya tranz for 3 nights and 4 days.
We, 'beach lovers' ,were excited about it and it did meet our expectations. The view of the beach from our balcony room was a bliss to wake up to. We simply loved it. The room was good and comfortable, the hotel even provided us with a complementary baby crib for our little girl.
Since we had an eight month old with us, we spent all our time in the resort itself.
Chaaya tranz has some very good restaurants. We tried two apart from the breakfast restaurant that we went to everyday. The lounge was good too and we enjoyed listening to music and chilling there while our baby slept in her stroller.
'The Crab' and kebabs restaurants served delicious food. We enjoyed our meals though a little expensive and small portions were downers. We always try authentic food of the city we go to and the Sri lankan meal served here was very impressive. It was a good combination of rice, chicken and fish and polsambol (coconut pickle kind of thing) was new for the tongue.
The spa in this resort was on our list for rejuvenation. I pampered myself with a collagen facial - though i found it to be super expensive for the hefty 8K LKR we paid for it while husband loved his anti fatigue massage.
Adventurewise, we enjoyed our glass bottom boat ride - seeing the marine life at the coral reef, our early morning beach walks with our girl. Amazing moment and a funny one too - i fed corals weeds to a turtle at the shore :)
Chaaya Tranz is a good place to go to if you have kids and want to have a great time rejuvenating yourselves.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 15, 2014
Thank you for sharing your feedback following your stay at Chaaya Tranz Hikkaduwa. We are indeed pleased to know that you enjoyed your stay with us.

Since you have dine at our specialty restaurants "CRAB" & "TRANZFIX", you could try our SOUTHERN SRI LANKAN menu to experience true taste of Southerners.

Nature Trails offers range of excursions to experience Culture, Nature & Village life of southern Sri Lanka. Please contact Help Desk to meet experience naturalist to arrange your dream experience.


While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
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London, United Kingdom
Top Contributor
121 reviews 121 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed April 12, 2014

We didn't stay overnight at the Chaaya Tranz but purchased day tickets to use the beautiful, clean pool and sunbathe in the pretty gardens. Being right on the ocean the pool has lovely views and is very well designed. It has easy access to the beach and the staff were very polite and helpful. We definitely felt we got our 1000 rupees worth!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 14, 2014
Thank you for your feedback following your recent visit to Chaaya Tranz Hikkaduwa. We are delighted to know that you enjoyed our facilities & services.

Chaaya Tranz Hikkaduwa Hotel offers some of the largest luxury rooms found within the area, stunning oceanic views, as well as spacious private balconies. The entire property is well prepared to accommodate seaside travelers.

The restaurant offers a nice selection of Japanese dishes, served to you by their best chefs and guests normally boasts about the sumptuous breakfast buffet. The resort also has two specialty seafood restaurant called “The Crabs” & "TRANZFIX".

Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
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Colombo, Sri Lanka
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2014

Hikkaduwa is the best place to play even with children. Easy to go by express. For snorling, diving.
At hikkaduwa the best choice of the hotel is I am sure Chaaya Tranz.
The room is very fine. In the room we can relax n we can see the sea too. very nice view.!!!
To see the sunrise is beautiful and romantic. Swimming pool is very comfortant for everyone. It is desined not normal. I mean the pool is rectagle or round.. but Chaaya is more attractive desined and closed the sea. and easy to go sea and easy to meet big turtles!!!!
Food is very varity and satisfied. and.. clean. For me, food is very important. I was happy.
The staffs are very friendly kind and helpful with smile to us.
Thank you. we had a good time.

Room Tip: The coner suit is enough to stay couple with children.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaminda S, Resident Manager at Chaaya Tranz Hikkaduwa, responded to this review, April 14, 2014
Thank you for encouraging feedback & Team Chaaya Tranz Hikkaduwa delighted that we were able to exceed your expectations.

Our Culinary team has won many medals in culinary completions & eager to offer their expertise to you.

We offer many treatments relax you at the AZMAARA SPA situated at the 5th floor & you could make a appointment by simply calling help desk.

Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chaaya Tranz Hikkaduwa

Address: Galle Road, Hikkaduwa 80240, Sri Lanka
Location: Sri Lanka > Southern Province > Hikkaduwa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Hikkaduwa
#3 On the Beach Hotel in Hikkaduwa
#6 Romantic Hotel in Hikkaduwa
#6 Family Hotel in Hikkaduwa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chaaya Tranz Hikkaduwa 4*
Number of rooms: 150
Official Description (provided by the hotel):
100 Km away from the bustling city of Colombo and located on the Southern shoreline of Sri Lanka is the district which offers a 24-hour party on the beach. Chaaya Tranz Hikkaduwa, rated a four star is built along the golden sands, calls out to all those who enjoy island-life and beach-life with a promise to pamper its guests with the Southern Sri Lankan hospitality. In each room there is a spacious private balcony looking out to a view of the Golden Belt of the South Coast. 2 family suites4 corner suites 4 deluxe rooms 140 Superior RoomsAir conditioned and equipped with a DVD player, 32” LCD TV, WiFi, mini bar, safety deposit box, telephone with IDD, complimentary tea and coffee making facility, hair dryer and complimentary toiletriesHotel Facilities and ServicesA selection of dining venues, the main restaurant, speciality crab restaurant, pool restaurant and coffee shop. A Lounge and pool bar that offers a wide array of local and international spirits; a roof-top spa facility, banquet hall and conference facility (80 pax). Moreover the hotel houses a fresh water swimming pool, PADI certified dive centre and an excursion counter. ... more   less 
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Also Known As:
Chaaya Tranz Hikkaduwa Hotel Hikkaduwa
Coral Gardens Hikkaduwa
Coral Gardens Hotel Hikkaduwa

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