We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful location ruined by rude staff” 1 of 5 stars
Review of Amaya Lake

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Amaya Lake to your Saves list
Amaya Lake
4.0 of 5 Resort   |   PO Box 12 Kandalama Dambulla | Cultural Triangle, Dambulla 21100, Sri Lanka   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #8 of 12 Hotels in Dambulla
London
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
“Beautiful location ruined by rude staff”
1 of 5 stars Reviewed September 28, 2009

I have to agree with a lot of the previous reviews on this site, that the setting for this hotel is amazing, and the chalets are lovely - spacious, well decorated and a lovely turn-down service (although the bathroom was a bit shabby). The spa was also very good.
However, I also experienced the dreadful service so many people have mentioned. Staff were unhelpful at best and rude at worst in the restaurant - both during the evening and breakfast service. And check-out was a joke. Three members of staff were all serving 3 customers each at the same time; all trying to put money in the till and process credit card payments at the same time and in a very small space. They were not listening to customers, not paying attention and making mistakes. I also then suffered by being overcharged for my bill, and the manager on duty refused to correct the mistake saying they had to wait until they cashed up at the end of day. Perhaps unsurprisingly, I then had a phone message to say that after cashing up they decided that they hadn't made a mistake and they would not be arranging my refund. Such a shame.

  • Stayed September 2009, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

828 reviews from our community

Traveler rating
    323
    288
    128
    53
    36
See reviews for
233
363
28
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
DxB
Top Contributor
175 reviews 175 reviews
54 hotel reviews
Reviews in 46 cities Reviews in 46 cities
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed September 27, 2009

Stayed at this hotel for one night in Sept 2009. Georgeous setting, nice room, huge bathroom, nice turndown service, fantastic staff, are only a few of the pluses of this place.

Teenage daughter and I had facials at the spa in the morning prior to departure, very pleased with the service. Just ry to schedule treatments in the evening or late am after the lawn is mowed, etc.

Dinner and breakfast buffet: plenty of food, good quality and quantity, and an amazing setting by the pool and garden. Reasonable prices indeed.

Strongly recommend!

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 26, 2009

A chaotic check out procedure meant that the staff got confused and made a mistake with our payment, leaving me out of pocket and then refusing to rectify it. They were argumentative, rude and even accused us of being dishonest and failed to listen or check that it was in fact their error. The most incredibly terrible experience which spoilt the trip - will never stay with this chain again.

  • Stayed September 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orpington
1 review
1 of 5 stars Reviewed August 15, 2009

This hotel was a great disappointment. We had booked it over the web and it looked fantastic however, the buffet offered every night was luke warm and poor quality. My wife was ill after the first evening meal. The following mornings breakfast we had something which smelt like coffee but tasted like dishwater.
When went out visiting sites our room had not been cleaned and was not checked during the day by the management to ensure it had. On our return we complained to the management who could not give a satisfactory answer as to why it had not been cleaned. We also reported ants crawling across the bathroom floor and up the wall and through the towels-nothing was done. They wanted to offer us 10% discount off the bill (we were staying two nights) or $20 off the breakfast. we accepted the former and then the general manager took two hours to come to this decision and then renaged on it. We were not the only family to not have our room cleaned , another family paid for three nights but only stayed for two, because of the very poor service. The management were incompetant of managing and the staffing were incapable of giving good service. We would not recommend this hotel to you.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Top Contributor
135 reviews 135 reviews
56 hotel reviews
Reviews in 45 cities Reviews in 45 cities
175 helpful votes 175 helpful votes
5 of 5 stars Reviewed August 7, 2009

Such a relaxing place. I enjoyed every bit of my stay - the rooms, the pool, the lake, the gardens, the staff, whole setting was superb. Though we went for a meeting and our retreat, all the staff had a wonderful time at the end of the day. I need to go back there to enjoy. Only sitting on the balcony of Ayurvedic Reflexology, the brain becomes cool. Such a beautiful surrounding. And to talk about the Echo village, I wonder where they got such beautiful ideas! Brilliant, just brilliant.

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 15, 2009

My general review of this hotel would be, that it is a nice 4star hotel in the middle of nowhere with single bungalows(where you even get guests in the other room, if the hotel is not half full), with an ok breakfast and dinner buffet,very nice pool, rustic bar, BIG lobby and incredible staff- incredible bad, especially the one in the restaurant.
Reception staff is ok, not wearing name tags, but ensuring the guests, that SPA will also do treatments at 10pm and showing you the room.
Bell boys are fine too, showing you very easily how the TV works and bringing you very quickly adapters.
But the staff and the lack of service in the restaurant is incredible!! it was not busy and still i had to wait for my coffee for 15 minutes... Then again in the evening,i was not even asked for my bill to sign, so of course I refused to pay in the morning my drinks- even the FO Manager agreed with that.

Lovely room, very nice turndown service and the bathroom is heaven!

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcestershire, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2009

Lovely setting beside the lake. All up to date and kept clean.
Stayed in a semi detached cottage which was lovely, very quiet and beds turned down each evening with a message in petals and leaves.
Food was good but service poor despite there being so few guests.
Pleasant pool area.
Good location for cultural visits in the area..
Very expensive internet access.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Amaya Lake? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Amaya Lake

Address: PO Box 12 Kandalama Dambulla | Cultural Triangle, Dambulla 21100, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Dambulla
#4 Top resorts Hotel in Dambulla
#5 Spa Hotel in Dambulla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Amaya Lake 4*
Number of rooms: 125
Official Description (provided by the hotel):
On the shores of enchanting Kandalama Lake, discover a lifestyle defined by tradition and natural splendour. Nestled amid 40 acres of lush forest, Amaya Lake preserves the aura of local historical treasures, creating a feeling of old-world Sri Lankan charm matched with modern luxury. Located in the heart of Sri Lanka’s Cultural Triangle, the resort is the ideal base for exploring nearby wonders such as the ancient city of Anuradhapura and the Dambulla cave temples. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda, TripOnline SA, Despegar.com, Hotels.com and Priceline so you can book your Amaya Lake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Amaya Lake Dambulla
Amaya Lake Hotel Dambulla

Owners: What's your side of the story?

If you own or manage Amaya Lake, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.