I have to agree with a lot of the previous reviews on this site, that the setting for this hotel is amazing, and the chalets are lovely - spacious, well decorated and a lovely turn-down service (although the bathroom was a bit shabby). The spa was also very good.
However, I also experienced the dreadful service so many people have mentioned. Staff were unhelpful at best and rude at worst in the restaurant - both during the evening and breakfast service. And check-out was a joke. Three members of staff were all serving 3 customers each at the same time; all trying to put money in the till and process credit card payments at the same time and in a very small space. They were not listening to customers, not paying attention and making mistakes. I also then suffered by being overcharged for my bill, and the manager on duty refused to correct the mistake saying they had to wait until they cashed up at the end of day. Perhaps unsurprisingly, I then had a phone message to say that after cashing up they decided that they hadn't made a mistake and they would not be arranging my refund. Such a shame.
- Official Description (provided by the hotel):
- On the shores of enchanting Kandalama Lake, discover a lifestyle defined by tradition and natural splendour. Nestled amid 40 acres of lush forest, Amaya Lake preserves the aura of local historical treasures, creating a feeling of old-world Sri Lankan charm matched with modern luxury. Located in the heart of Sri Lanka’s Cultural Triangle, the resort is the ideal base for exploring nearby wonders such as the ancient city of Anuradhapura and the Dambulla cave temples. ... more less
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- Also Known As:
- Amaya Lake Dambulla
- Amaya Lake Hotel Dambulla