We have stayed here with a group of friends for a week in August 2013. Our initial expectations were high, but we started changing our mind as soon as we got there and we were informed that there is a problem with reservations that day so we will get temporary rooms and need to change the rooms the next day... and this after we had booked the rooms in advance with 3 months.
We wanted to call the manager but to our surprise the manager was there every day only after 22 o'clock , why he had that schedule we cannot explain, if not just to avoid dealing with complaints. After discussing with the staff we managed to have 2 of the final rooms but the others had to change rooms the next day.
- The location of the hotel was actually the only strong point of the "4* hotel " , while meals were average and rest of the services were pretty poor... for example the rooms were cleaned daily poorly and also shampoo/shower gels you had to ask to get the refills as they often "forgot".
- Some friends found a lizzard in their room after checking in and as another proof of poor service the manager very calm told them to stay that day in the same room as he cannot give them another and to change room the next day... actually changing the room was the alternative given to anything as they prefer not to complicate themselves with fixing your issues.
- Internet we had to pay even if initially in our contract from agency it was supposed to be free but they actually did not accept. I bought a 3-day Internet pass and in the last day I wanted to pay for another day but they did not let me do so, instead they said if I need internet they can only charge me for three days or one week as "we not have passwords for one day for the moment" ... unbelievable.
These are only some examples to take into account if you plan to stay here - I would advise you not to...
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- Also Known As:
- Slovenska Plaza Hotel
- Slovenska Plaza Budva