The third day of our stay, our i-phones were stolen out of our bags. The room was not broken into, so we can only assume it was some one on the hotel's staff. We reported the phones missing that night, asked for no one to enter our room during our stay, and were told to come the next day to file a police report. The head of security was a shady character, and even told us he would understand if the maid took them if they were left on the table, but could not believe she took them out of our bags. We waited 2 hours to meet with a police officer, who took another hour to write a report he considered as just a formality. They told us they did not plan to investigate. A few days later, after complaining that we wanted our money back (which would only cover one of the phones) we met with the head of marketing and customer service, Sanella and 2 other heads of the hotel. She was rude, unaccommodating and at one point even refused to speak English with me because my boyfriend speaks a little Serbian. In the end, nothing was done for us and our stay at this hotel was spent worrying and frightened. The same maid entered our room without cleaning it every day and we even caught her snooping around our stuff, once again the hotel did nothing. We found bugs in the room and the shower drain was clogged. Besides the bad experience at the hotel, this country is completely selling out their culture to Russians. The only thing they have is the sea, and some beaches even charge 50 cent euro to use the restroom. We went to other cities in Eastern Europe, and the people were not surprised by this behavior as it is common in Montenegro. I would skip this country all together and go to Serbia, Croatia or Greece. This is a cheap hotel, and you really get what you pay for.
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- Also Known As:
- Slovenska Plaza Hotel
- Slovenska Plaza Budva