The hotel itself is okay and the rooms seemed clean enough, however it's location isn't fantastic as it's in the middle of nowhere.
The main reason for this rating is that the hotel restaurant provided us with our worst dining experience in the whole of Ecuador and Peru. Three members of our group got really bad food poisoning and one of them had to be taken to hospital (they had to have 5 IV drips because they were so ill/dehydrated). While this could be a one off experience I very much doubt it given some of the other TripAdvisor reviews here.
I would recommend eating anywhere else as the food itself was terrible - catch a cab into town to one of the nice restaurants there instead!
It took the staff one and a half hours to serve us canned soup and cold spaghetti with bottled pasta sauce. It is likely that all the dishes were cooked using the same utensils/pan as the vegetarian in our group found pieces of mince in their spaghetti. The service was terrible and they forgot our drink orders. The kitchen here is unable to cope with serving large groups and the restaurant facilities are just an attempt to make a profit (the prices were slightly more expensive than some of the restaurants we'd been to).
It seems the tour operators (G Adventures) have no intention of taking their groups elsewhere so it's up to individuals to avoid this scenario.
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