Our room had plumbing problems, and by the morning of our overnight stay we had no shower and no working toilet. We stayed here as part of our 2-day Inca Trail Hike/Machu Picchu tour booked through Llama Path. If you're doing that trip, request the upgrade to a better hotel -- you'll be glad you did. (Other than booking our stay at this hotel, though, Llama Path was a great tour company, and we had an excellent guide.) There is nothing pleasant about this place except the name of the shampoo ("Sexy Shampoo") and I guess the fact that they provide it. Of course, if you can't take a shower, the shampoo is of no use. Just find a different place to stay.