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“Clean, Comfy, Friendly, Central” 4 of 5 stars
Review of El MaPi Hotel

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El MaPi Hotel
3.5 of 5 Hotel   |   Av. Pachacutec 109 | Aguas Calientes, Aguas Calientes, Peru   |  
Hotel amenities
Ranked #6 of 20 Hotels in Aguas Calientes
Henderson, Nv.
Top Contributor
114 reviews 114 reviews
37 hotel reviews
Reviews in 71 cities Reviews in 71 cities
136 helpful votes 136 helpful votes
“Clean, Comfy, Friendly, Central”
4 of 5 stars Reviewed April 25, 2014

The El MaPi is two blocks from the train Station, and provides portage service for luggage. It is 1/2 block from the main Plaza, 1 block from the bus to Machu Picchu, and in the center of shopping. It consists of multiple buildings, a garden and outside patio seating. The restaurant serves buffet style and the entire operation seems there for tour groups, and there are plenty of them.
Our room was large, very clean and nicely appointed. We had an oversize King bed and slept soundly until about 4:30 A.M. when the really early risers are heading up the mountain. There is little sound deadening in the hotel, but since we were almost all there with the same objective, this was not overly offensive.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at El MaPi Hotel, responded to this review, April 29, 2014
Dear guest,

We are very glad you enjoyed your stay with us and appreciate your kind comments.

Thank you for staying at El MaPi byInkaterra!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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773 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 25, 2014

I have read all reviews and this hotel was my choice being close to bus station but not too close to the train station. I had to use a travel agent to book it as it appeared to be sold out for the particular night I needed on every website including El MaPi own. I was ready to stay 2 nights in Ollanta and just go to MP for a day trip but somehow Pachamama Explorers agency of Cusco was able to book it for me. The hotel is very nice, special and has quite a good service. The rooms are small but nicely decorated and the beds are comfy. There is a big issue of not having elevators while having multiple floors - we were on the 5th and it was not very pleasant. Also our travel agency booked us a dinner (and forgot to mention it) - so while it was a nice surprise we had a little problem with the time. 7:30 pm seating was fully booked and we had to choose between 6 pm and 9pm. Since we planned to go to MP at dawn we had to chose 6 pm and it ruined my trip to hot springs - I did not have time to enjoy it. After rushing to hotel I found that the dinner wasn't ready until 6:30 pm. But the dinner was very good and I did not have other problems with the service.

Room Tip: try to get lower floor since they have no elevators.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Las Vegas, Nevada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 24, 2014

This was my favorite hotel in Peru. I loved that they recycle, right down to the recycled paper for the guest survey. Room was fairly large as was the bathroom.
the bed was very comfortable
There were also power outlets to accommodate US power appliances, but the 240V plugs were loose and my phone charger wouldn't stay plugged in unless I propped something underneath to keep if from falling out.
Yes, the walls are thin, but that was in the bathroom. We closed the door at night and heard nothing.
We traveled with Gate 1 who arranged to have a hotel porter meet us at the train station to take our luggage to the hotel. Since we were getting straight on the shuttle to Machu Picchu, this was greatly appreciated.
Dinner was included in our stay. We did the 7pm dinner but started in the bar with our complimentary Pisco Sour.
Service in the restaurant was quick and the food was excellent.
Dessert, well, I had the chocolate cake and it was a little dry, but that is was the only downside to our stay.
Next time, I think I would request a room that faced the mountains or at least a higher floor. We were on the ground floor and our view was of the plants outside.
The hotel porter also took our luggage back to the train station after checkout.
Definitely worth staying here if you are planning a visit.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at El MaPi Hotel, responded to this review, April 29, 2014
Dear guest,

Thank you for taking the time to write about your stay.

We would like to thank you for your kind comments for our facilities and service and also for your feedback that will help us to keep improving.


Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
90 reviews 90 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 21, 2014

I really wanted to like this place, but I had to "round down" my rating. The staff was friendly and the look was modern and cool. It was conveniently located in town. So what's not to like? It seemed sort of slapped together with Ikea level appointments and very thin walls. We had a package that included two meals -- breakfast was good enough, but dinner, though stylishly presented, was like a slightly improved airplane dinner -- very generic. Our second night's dinner was better and the restaurant staff was less overwhelmed with a big group, but it was still only okay. My sense is, though, that it may be a decent deal all the same for the Aguas Calientes market.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at El MaPi Hotel, responded to this review, April 24, 2014
Dear guest,

Thank you for sharing your comments with us.

The hotel’s concept seeks to create a place where our travelers can find efficiency and friendliness. We are sorry to hear that we did not completely met your expectation but we appreciate your feedback that will help us improve. We can assure you that we are working hard on improving our facilities and service and hope to be at your service in a future occasion.

We would also like to thank you for your kind comments for our location, ambiance and service.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil, United Kingdom
Top Contributor
315 reviews 315 reviews
99 hotel reviews
Reviews in 148 cities Reviews in 148 cities
319 helpful votes 319 helpful votes
4 of 5 stars Reviewed April 21, 2014

Really enjoyed our night here. We were in room 115, our friends 104. Theirs had a dehumidifier in it and no outlook at all. Ours was higher and fine. Free water in room. Our included evening meal was great. Choice of 4 mains and starters beautifully presented we chose the 7.30 dinner sitting. Henri was barman and waiter and he enhanced our stay. Umbrellas in the room. Fresh omelettes for breakfast. There are hot spring baths at the top of the road. Wish we had taken our swimming gear. You could hire towels. Lots of places to eat lunch near the hotel. We tried El Manu up the hill on the left and Apu Qoyllur Riti ? opposite. Both were fine. We felt all prices here were a little higher than the rest of Peru for drinks souvenirs etc. Fridge in room. They met us at the station and collected our bags so we could go direct to Macchu Picchu. They also looked after our bags the next morning and would have taken them to the station for us if we had wanted them too. Forgot to mention Nilton another attentive waiter

Room Tip: Higher the better
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at El MaPi Hotel, responded to this review, April 24, 2014
Dear guest,

Thank you for sharing with us this lovely review.

We are really glad you enjoyed your stay with us and appreciate your kind comments for our facilities and service.

Thank you for staying at El MaPi byInkaterra!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 15, 2014

Just returned from an overnight stay @ the Inkaterra El Mapi Hotel. The 3 star hotel is located about 3 blocks from the bus station for Machu Picchu on the main street of town. In other words, an excellent location! The hotel itself is very generic and sterile. I would equate the room style and size to that of a college dorm room. The bathroom was a decent size with a walk in shower with good water pressure. We did come across some dead bugs in the bathroom, which was somewhat of a disappointment. Its very efficient and gets it done for sleeping quarters that are close to Machu Picchu. Our rate included dinner and breakfast. You had to pick from 3 times as to when to dine (6pm-7:30-9). We found that to be a little odd. The food quality was subpar and the service was rushed (felt like being on an inexpensive Caribbean cruise). Our desert was an uneatable piece of day old chocolate cake. I am happy to say that the breakfast was considerately better. They provided an eggs/omelet station as well as normal buffet options. Most importantly, they start serving breakfast at 4am, which is great because you stay in this hotel so that you get on an early bus to Machu Picchu before all the train guest arrives. Unfortunately Wi-Fi was only offered in the hotel lobby & bar (free of charge) and not in your room.
I would recommend this hotel for its location to Machu Picchu.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at El MaPi Hotel, responded to this review, April 24, 2014
Dear guest,

Thank you for taking the time to write about your stay.

We appreciate your kind comments as well as your feedback that will help us to improve our service.

Thank you for staying at El MaPi byInkaterra!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
77 reviews 77 reviews
62 hotel reviews
Reviews in 54 cities Reviews in 54 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed April 14, 2014

Obviously a good base from which to visit Machu Picchu. The hotel is set in a viilage location and just a short distance away is the departure point for the bus transfer climb to Machu Picchu itself. Also the train terminal is equally very close by. Indeed everything is close at hand including local restaurants and shopping.
The hotel seems to be undergoing renovations or extension in another wing, so construction noise is evident during the day. The wing I was located in was somewhat curious in that all rooms are situated either side of a marble floored corridor, hence noisy until residents settle down at night. Furthermore at 7.30 am the next morning there was a lengthy conversation being carried out noisily by a hotel employee (on a telephone) for approx half an hour in the room directly opposite mine. Further rest was therefore impossible.
Notwithstanding my room was bright, clean and comfortable with a small bathroom attached. TV reception was available on a good quality unit.
All staff encountered either at the front desk or in the restaurant were friendly and helpful (except for the room attendant aberration).
The dining room had a reasonable buffet menu for breakfast and the evening dinner menu was also acceptable.
In total a reasonable place to stay, subject to being aware of the construction and noises as mentioned

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at El MaPi Hotel, responded to this review, April 24, 2014
Dear guest,

We would like to thank you for taking the time to write about your stay at our property.

In order to improve our facilities, at the moment we are doing some improvements to our property that should be over soon; we apologize for any inconvenience this may have caused.

We appreciate your feedback that will allow us to take corrective measures and improve our service; we have transferred your concerns to our Management team.

We would also like thank you for your kind comments for our rooms and service. We hope to welcome you again in a next opportunity.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El MaPi Hotel

Address: Av. Pachacutec 109 | Aguas Calientes, Aguas Calientes, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Business Center with Internet Access Free Breakfast Restaurant Airport Transportation
Hotel Style:
#4 Romantic Hotel in Aguas Calientes
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El MaPi Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of the bustling village of Machu Picchu Pueblo (Aguas Calientes), it satisfies the needs of many travelers in search of an easy going stay, a relaxed atmosphere, in a modern place, with a good and warm attention, comfortable facilities and healthy food. ... more   less 
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Also Known As:
Machu Picchu Inn

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