We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a good value” 3 of 5 stars
Review of Casa del Sol Machupicchu - Boutique Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Casa del Sol Machupicchu - Boutique Hotel to your Saves list
Casa del Sol Machupicchu - Boutique Hotel
Av. Imperio de los Incas N0 608 | Machupicchu Pueblo, Aguas Calientes, Peru (Formerly Casa del Sol Machupicchu)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #4 of 20 Hotels in Aguas Calientes
Paris, France
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Not a good value”
3 of 5 stars Reviewed December 2, 2013

One can guess that Aguas Calientes is too expensive because of its proximity with Machu Picchu. But it is twice more expensive than it should be regarding the service and the infrastructure. The employees at the reception are very kind but not so efficient and very bad at english. Although we where staying right in front of them at the time of Check out, they had forgotten that we were waiting for our room key...
There is a wall made of plants in the restaurant. At its bottom, there are a few decaying plants (to be compared to the photo on the website ... you will understand that the place could be better managed...)
There are better values like the Sumaq or the Mapi hotels.
The only surprisingly good experience was the fine dinner.

Room Tip: Ask for a river view because on the other site or the hotel there is railway and very noise trains...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, December 11, 2013
Dear Sir, we are very sorry to hear that you did not enjoy your stay at our hotel. We take your comments very seriously, and strive to make each guest stay with us excellent and memorable. We will consider your comments very closely in order to better our high standard of attention.

Sincerely,

Casa del Sol Machupicchu
Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

159 reviews from our community

Traveler rating
    105
    39
    10
    4
    1
See reviews for
35
75
8
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Solana Beach, California
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2013

We stayed here for one night before catching the early bus to Macchu Pichu. It is a nice hotel - clean, good food (though we didn't find dinner or breakfast to be anything special), and convenient to the bus and train. We had a triple room, on the river side, with a Jacuzzi.

The front desk staff was also kind enough to let one our party use a shower in the spa after our day at MP and they offered to deliver our bags to the train station for us prior to our train.

Room Tip: Request a room on the river side.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, November 25, 2013
Dear Mrs.

Thank you very much for your comment.

We hope we will see you back again anytime soon. It was a pleasure to serve you.

We are working to serve you even better.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2013

I spent a lot of time selecting a hotel in Aguas Caliente because all the hotels are so expensive and finally selected this one based on the reviews and value - and it exceeded our expectations. Everyone was so friendly, from meeting us at the train station to offering juice while we waited for our departure train, every staff member was friendly, helpful, and professional. The only warning is they forgot our wake-up call, they were very apologetic, so set your alarm. The location is great, close to the train and bus stations. The food was amazing. There was a lot of variety in the dishes and everything was well executed (except the dessert). The accommodations provided a perfect place to rest after long hikes at Machu Picchu - heated floors, very comfortable bed, large spa bathroom, and the covered terrace provides great views of the river.

Room Tip: The top floor suite has an amazing view and an awesome jacuzzi in the glass-covered patio.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, November 18, 2013
Dear Mrs.

Thank you very much for your comment.

We apologize for any inconvenience caused and hope this does not prevent to return to Machu Picchu, Peru.

Tank you for your time. We hope we will see you back again anytime soon. It was a pleasure to serve you.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 14, 2013

We stayed here one night and loved it. Location was close to the train and the buses up to Machu Picchu. When booking, we requested a river view room (and I can see why, as the non-river view rooms overlook the street with the train running down the center of it!) and when we arrived, the staff was extremely friendly and for some reason we were upgraded to a suite. What a beautiful room with wall-to-wall and floor to ceiling windows overlooking the river along with jacuzzi and the most comfortable bed in all of Peru! We decided that after hiking the Inca Trail a massage might be a good idea and when we arrived, they were able to accommodate the both of us. Luce, the massage therapist, gave the best massage I have ever had! After, we enjoyed an excellent 4-course dinner which was beyond amazing (and included with the room). We each ordered different things and that way got to try more of the dishes. Each one was artistically plated and excellent. The restaurant was beautifully decorated and cozy with the river running right below the windows. The hotel had spot lights on the river illuminating the rapids. Breakfast the next morning was a lovely buffet with a great selection. We loved the background sound of the river while falling asleep. Booking here was the best decision ever!

Room Tip: River view a must!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, November 15, 2013
Dear Sir

Thank you very much for your comment.

We are happy that you liked and enjoyed your trip to Machu Picchu.

We look forward to your next trip to Machu Picchu, Peru.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
92 reviews 92 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 7, 2013

We stayed here one night and were very impressed with the hotel. It's 5 minutes from both the train station and bus stop allowing you to really maximize your time at Machu Picchu. Our room was beautiful and had a great view of the river. Our 4 course dinner was amazing. My husband and I both ordered different things for each course and were very happy with everything we were served. Everything was presented on the plate beautifully and tasted just as great. The service was great as well. Breakfast the next morning was good as well. Would definitely recommend staying here.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, November 12, 2013
Dear Sir

Thank you very much for your comment.

Glad you liked the food in Manka restaurant.

We hope to return soon to surprise you more.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

We stayed overnight and had a wonderful time. We had a gourmet dinner that night and breakfast was excellent . The service was great, close to the train station, next time in Aguas Calientes this is the hotel to stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, October 29, 2013
Dear Mrs. Dania Cuba

Thank you very much for your comment. We hope you come back soon, we are working to serve you better.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverhead, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2013

We stayed overnight and had a wonderfully prepared dinner and an excellent breakfast. But what made this hotel so special was the view from our floor to ceiling windows. The river was right below us. If you do not like the sound of running river water, you may not enjoy this as much as we did. The room is a nice size, the bathroom had a tub that is delightful after a day of walking. It also has a rain shower. The staff is excellent. The town is delightful. The shopping was very good too. And I was even able to get the strap of my bag sewn by a local shoe repair man for the whopping sum of 50 cents!

Room Tip: The rushing water can be considered loud for some guests although I loved the sound of it.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luisalbertob, Director de Relaciones Públicas at Casa del Sol Machupicchu - Boutique Hotel, responded to this review, October 21, 2013
Dear Mrs.

Thank you very much for your comment.

We take customer comments very seriously.

We are working to serve you even better.

Sincerely,

Casa del Sol Machupicchu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Casa del Sol Machupicchu - Boutique Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa del Sol Machupicchu - Boutique Hotel

Address: Av. Imperio de los Incas N0 608 | Machupicchu Pueblo, Aguas Calientes, Peru (Formerly Casa del Sol Machupicchu)
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Aguas Calientes
Price Range (Based on Average Rates): $$$
Number of rooms: 30
Official Description (provided by the hotel):
At the entrance to the Sanctuary of Machu Picchu, alongside the sacred Vilcanota River, at the base of the mighty mountains, among trees and orchids that shelter the most beautiful birds. The sound of the river, the singing of the birds and the wind moving through the trees.This is Casa del Sol, where you will be received and attended to with all of the warmth and heart of Peru making you feel welcome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Venere, Odigeo and Tingo so you can book your Casa del Sol Machupicchu - Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Casa del Sol Machupicchu - Boutique Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.