We thoroughly enjoyed our stay. We were picked up on time at the train station with a porter who asked to carry our bags. We were pleasantly surprised when we were upgraded to a very large room with a balcony at no additional cost. We had a street view which was interesting to us. The location is a walk up a steep hill, but that didn't trouble us.
Viviana, at the front desk, provided excellent customer service. Frankly, she was exceptional. While we lounged in the comfortable lobby, we watched as a rude American young man gave her a hard time about something she had no control over. (Please, fellow Americans, be nice-you're giving us a bad name.) Viviana was patient and remained calm. She spoke English well too.
The hotel arranged a guide for us for Machu Picchu. The food provided was nice too. The customer service made this hotel stay a great one.
- Official Description (provided by the hotel):
- We are a hotel worried about provide excellent hotel service for our guest. ... more less
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- Also Known As:
- La Cabana Machupicchu Hotel Aguas Calientes