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“Wonderful Birthday memories” 5 of 5 stars
Review of Inkaterra Machu Picchu Pueblo Hotel

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Inkaterra Machu Picchu Pueblo Hotel
3.5 of 5 Hotel   |   Railroad Km 110, Aguas Calientes, Peru   |  
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Ranked #2 of 20 Hotels in Aguas Calientes
Perth, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Wonderful Birthday memories”
5 of 5 stars Reviewed January 20, 2014

I was fortunate enough to spend my 50th birthday at Machu Picchu and had my celebration dinner at this wonderful hotel. their care and attention to detail right down to the beautiful surprise bithday cake was lovely. the venue and grounds are gorgeous as is the food and our room was gorgeous. my only regret is that we didnt stay longer.thank you for the creation of such wonderful memories.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, January 22, 2014
Dear guest,

Thank you for taking the time to write about your stay.

We appreciate your kind comments that encourage us to keep working on providing our guests with authentic natural experiences.

Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel during your birthday!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,495 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 13, 2014

We arrived to Inkaterra Machu Picchu in the late afternoon having recently stayed at the Inketerra Amazonica and so had high expectations.

Unfortunately these were far from met. At amazonica given it was our honeymoon the staff were lovely and gave us lovely massages to celebrate, at Machu Picchu it was a very different experience!

The reception staff when we got to Inkaterra Machu Picchu were lovely and friendly, the room we were given was adequate but unfortunately the things we were looking forward to trying out on our only free afternoon was the pool and hot ponds. The pool was completely drained with just mud left in it and the hot ponds were cold. Very frustrating to pay for facilities which are not available, particularly as these were the only free ones with even the sauna an extra cost! It felt closed in terms of the tours aswell which are included, just an empty board saying daily tours but with nothing else written!

We were half board and although the supper was fine, the restaurant was empty - 2 other people in total! This meant we had about 5 waiters trying to serve us which got a bit much, although I think they were just really bored! Breakfast was just ok, probably the worst we have had in Peru so far.

Final nail in the coffin for this place was when we had checked out of our room at 6am as we were not sure we would be back from our hike until after check out (11am) we actually got back just after and asked if we could shower, have a lie down. I wasnt feeling great which my husband told the reception staff. They offered a sofa and a blanket in the communal seating area which is obviously the last thing you could want when you are feeling unwell. The resolution for the showers was showering in the cafeteria where you walk through the (luckily totally empty) cafe to get to the shower. This was pretty grim and was home to a number of mosquitos! I asked for shampoo and conditioner which they provide in the hotel rooms but they said there was only shampoo avalable and no hairdryer, guess I will have to wash at the next hotel!

Perhaps if you are visiting in high season its better, but if not I would avoid. This falls far short of the advertised 4 stars, closed facilities, poor service, avoid.

Room Tip: Number 18 looked nice!
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, January 17, 2014
Dear guest,

Thank you for taking the time to write about your stay.

Near the spa we have a flowing spring water pond and hot water ponds that our guests may enjoy from 13:00 to 22:00 as described on site. We will work on improving our communication regarding this facility.

Our guests are welcome to walk around the 5 hectares of pristine cloudforest that is part of our property. They can also enjoy our guided in-house excursions that are free for our guests; they just need to register to participate. Information regarding these excursions is provided upon check in, in the hotel book located in all of our casitas (rooms) and at our Ecocenter that is also the meeting point.

We would like to thank you for your comments and for giving us the chance to keep improving our service.

Best regards,
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Austin
Top Contributor
172 reviews 172 reviews
18 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 11, 2014

We stayed here two nights while we were at Machu Picchu with
Mountain Lodges of Peru. This was certainly one of the special
hotels where we have stayed while traveling. We had an
upgraded suite for our family, and everything was excellent.
The hotel is set on the grounds of an old coffee plantation, and
the variety of vegetation is interesting, especially the many tiny
orchids. The restaurant and cafe both have a good selection of
entrees. Service in the bar is outstanding. All in all, this seemed
the perfect place to relax after our trek to Machu Picchu. Be
sure to check the gift shop for interesting blankets.

Room Tip: Go for an upgrade -- it's worth it!
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 10, 2014

Had an amazing day hiking through Machu Picchu. We stayed at this hotel which was convenient located in Agues Calientes at the foot of the train station. The grounds were beautiful . The rooms were spartan but clean and comfortable and certainly fit in with the location. I found the staff was not very accommodating. We called to get advice on the tours and twice were told to read the brochure and basically to figure it out on our own. We were in between tours and asked if we could tour the orchid gardens ourselves and were denied. There was no attempt to meet our needs or offer suggestions on what we could see on the property. Still, it was a beautiful location and the food was great.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, January 13, 2014
Dear guest,

Thank you for taking the time to write about your stay in our property.

Inkaterra Machu Picchu Pueblo Hotel occupies a private five-hectare (12.3-acre) of pristine cloud forest surrounding Inkaterra Machu Picchu Pueblo Hotel, a quiet retreat for the mind and body, as well as a base for numerous adventures and explorations.

Our guests are welcome to join our in-house excursions that are exclusive for them with several schedules during the day. Our guests are also welcome to walk by themselves around the property grounds, and enjoy the nature that surrounds them.

Due to conservation purposes, we keep the orchid trail closed and can only be accessed with a guide. We used to have the orchid trail open to the public, but unfortunately the orchids were deteriorated or even taken from their natural environment so we had to close the trail; we appreciate your understanding and we will work on improving the communication with our guests.

We would like to thank you again for your comments and for staying at Inkaterra Machu Picchu Pueblo Hotel.

Best regards
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Toronto
Top Contributor
116 reviews 116 reviews
87 hotel reviews
Reviews in 88 cities Reviews in 88 cities
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed January 9, 2014

We only arrived at this hotel late in the afternoon and left early the next morning. We were not able to take advantage of the eco tours offered.

The hotel is on a beautiful property right on the Urubamba River and only a short drive from Machu Picchu which makes it very convenient.

My wife had some difficulty getting around the property after dark since it is not well lit and you have to walk to get to dinner.

The property is clean, lush and well maintained.

So why the concern???

The rooms are very basic. Quite spartan for Relais and Chateau. Now you may say that this is in a remote location and this is true but the price does not match the accommodation. I have stayed in many luxurious hotels in remote locations

Dinner was not bad. Breakfast is very basic at most.

My daughter woke up during the night because of the smell of smake in her room. Although there was no evidence of smoke in the room the smell was very strong. I suspect an adjacent room lit a fire in their fireplace and the odour wafted in through the chimney. This however, triggered an asthma attck and she slept in my room and I slept in hers.

When we complained the following morning, there was an apology and nothing more. They suggested we fill out a survey form.INSTEAD I INFORMED THEM THAT I WOULD NOTE THIS IN MY REVIEW on TRIPADVISOR. So here it is!


Overall I would consider this way overpriced given the service and accommodations. There are some other 3 star really clean new hotels in town that looked perfectly fine at a much lower cost.

Room Tip: If you have difficulty with mobility choose a room close to the entrance and dining area.
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, January 10, 2014
Dear guest,

We appreciate the time you took to write about your stay.

Inkaterra Machu Picchu Pueblo Hotel has the look and feel of a rustic Andean Village, this welcoming retreat offers travelers an authentic travel experience, in an atmosphere of refinement and thoughtful hospitality; since 2013, our suites categories have become part of Relais & Châteaux.

We are really sorry to hear about the inconvenience your daughter had in her room. We encourage all of our guests to provide information about any medical condition they may have so we can provide the best room available according to their needs.

Within the hotel grounds we provide some excursions that are exclusive to our guests as Nature Walk, Birdwatching, Orchid Trail, Tea Plantation and Twilight Walk. We recommend our guests to stay at least two nights so they can enjoy their visit to the Citadel on a relaxed pace and also enjoy the services provided at the hotel.

We would like to thank you again for your comments and for staying at Inkaterra Machu Picchu Pueblo Hotel.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2014

Everyone traveling in our group absolutely loved this hotel out of all of the hotels we stayed at during our 2 week trip traveling around Peru. We stayed here after our 4 day hike on the Inka Trail, and this hotel could not have done a better job making us feel more welcome, relaxed and at home. The hotel is set off a little bit from the craziness of Aguas Calientes which is nice. You really feel like you are walking in a nature reserve, the plants are overgrown and beautiful and there are birds chirping everywhere. The food in both restaurants was delicious, and we enjoyed drinks in the cozy lobby before dinner one night, which was really relaxing. The rooms were not extravagant, but they were comfortable and cozy. I appreciated the 2 sitting chairs next to the fireplace to relax and read on. The hot tub was incredible, and very necessary after our 27 mile hike. We all got excellent massages in the spa that were reasonably priced. I would recommend this hotel to ANYONE staying in Aguas Calientes, it was really perfect.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 5, 2014

The Intaterra Machu Picchu Hotel is one of the finest hotels I have ever experienced - a pilgrimage to get there but arriving by Hiram Bingham train it is hard to complain - that in itself was a exciting way to reach a new city - you arrive in this hotel with private type houses nestled into this amazing property with wild orchids and birds and mountains and rivers - its all there and it is extraordinary - we were taken to our suite that had an upstairs loft and 2 large beds on the first floor with a working fireplace - they even provide you with firewood and fatwood to keep the fire going - the adobe style houses are uniquely built and you can sit outside your room and see nature all around you - the bathrooms also blew us away - a large sitting rock in the bathroom which was not only beautiful but easy to either lay out your clothes or sit on - a towel warmer - and the shower was so good that we wished we had one like that at home - the place was very very clean and upon request they sent us a TV and a converter so that we could watch a movie from our computer - and - then - the food - not to be missed - was the best we had in Peru - everything was over the top good especially the dinners - worth every penny - we also had a Shaman during our visit which made it feel very spiritual with the mountains - it was fun and I was glad that we did it - do not have any hesitations being at this hotel - I have high standards and this one even exceeded mine - and that does not happen often

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Address: Railroad Km 110, Aguas Calientes, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites
Hotel Style:
#1 Family Hotel in Aguas Calientes
#2 Spa Hotel in Aguas Calientes
#2 Romantic Hotel in Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. Our suites are part of Relais & Châteaux. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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