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“Beautiful place” 5 of 5 stars
Review of Inkaterra Machu Picchu Pueblo Hotel

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Inkaterra Machu Picchu Pueblo Hotel
4.5 of 5 Hotel   |   Railroad Km 110, Aguas Calientes, Peru   |  
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Ranked #2 of 20 hotels in Aguas Calientes
Hoby
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Beautiful place”
5 of 5 stars Reviewed October 17, 2013

We loved it here. The hotel is set in a beautiful nature reserve with orchids and humming birds everywhere. The rooms were very comfortable and we slept really well in the comfortable beds.

We had one of our best meals in Peru here and the service was exceptional.

The hotel offers a programme of nature walks and I chose to do the Orchid walk in the morning which was really inforamtive (they have other walks such as bird spotting or seeing spectacled bears).

The grounds are nicely laid out with a jungle feeling and covered in Bird of paradise flowers.

We really enjoyed our stay here and would have no hesitation in recommending it.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 23, 2013
Dear guest,

We would like to thank you for sharing with us your experience at our property and for your kind comments. We are very glad that you enjoyed your stay with us.

Thank for recommending Inkaterra Machu Picchu Pueblo Hotel!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 17, 2013

We stayed in this hotel overnight as part of our Peru trip that would also take us to Inkaterra's Reservas Amazonica in Puerto Maldonado.

The hotel is actually beautiful and the rooms are very nice and clean. The food is good (we had dinner there) with an average breakfast. The service is ok - the staff mostly seem to be uninterested.

Having said that, as travelers, we encounter many sorts of problems around the world. What sets truly great hotels apart from other hotels is that truly great hotels understand this fact and help their guests by being flexible.

We got affected by a country-wide strike that shut down the train system. Our train was cancelled and we could not get to Machu Picchu until the day after. We had to reschedule all our hotels to accommodate for this. While all the hotels understood the situation, both Inkaterra hotels told us that this is not their problem and they refused to give us a refund for one of the nights that we had to cancel due to the strike. The previous hotel we were staying at (Tambo del Inka in Urubamba) understood the situation and were giving refunds to their guests who were also affected by the strike and could not make it to the hotel. This is what makes Tambo del Inka a truly great hotel with outstanding service, while the Inkaterra MP Pueblo is a nice hotel (the world is full of nice hotels) but with mediocre service that do not cater to traveler needs.

The Inkaterra Machu Picchu Hotel is a good hotel, but do not expect them to accommodate you if you encounter some problems on your travels. I would not recommend this hotel. You will probably be better off at the MP Sanctuary Lodge, even if it is a little more expensive.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 25, 2013
Dear guest,

Thank you for writing about your experience and also for providing additional information that allowed us to get a report for your reservations.

We are very sorry that your trip was affected by the strike in Cusco area; we understand that this kind of situations in a foreign country can generate discomfort so we try to provide our guests all the assistance needed.

At Inkaterra Machu Picchu Pueblo Hotel, your reservation was changed and we were glad to welcome you a day after expected, no nights were missed in this property.

At Inkaterra Reserva Amazonica, we were sorry that you missed your first night. Although this area was not affected by the strike, we would have been pleased to keep the original number of nights but we were not able to offer refund due to a special rate provided for your reservation.

We apologize for any inconvenience caused, and will work on improving our communication with our guests. We would like to thank you for your kind words for our property grounds and rooms. We would be glad to be at your service in a future occasion.

Best regards,
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 16, 2013

We enjoyed 2 days here with a 6 and 7 yr old. The warm plunge pool in a private garden and fireplace were heavenly. Service and facilities were impeccable. Reassuring to be in faultless hands, esp if one of your party is unwell with altitude, as ours was. The ultimate review comes from our children:

1) I don't like it. I LOVE IT!
2) Dad, can we buy it?

Stayed October 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 23, 2013
Dear guest,

Thank you for sharing with us your family experience at our property. We are very glad that your family keeps great memories of your stay and hope to welcome you again in a next occasion.

Thank you for staying at Inkaterra!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 16, 2013

At first, when our train went directly through the Hotel Property, I thought we were in for a a few nights of dread. I couldn't have been more wrong. This property was AMAZING...not to mention Luxurious!! I felt like I was in a forest treehouse. The rooms were beautifully appointed. The fireplace and front porch with large comfortable chairs were bonuses! The on property restaurants were absolutely phenomenal. From breakfast, lunch, tea, and dinner. All delicious offerings. My only regret is that we couldn't stay longer. The location was so convenient...a short walk into town, the markets and the trails were easily enjoyed. We did have lunch at one of the local restaurants in town. It was perfectly fine. But honestly, I think I would have enjoyed the view and the food more at the Inkaterra. Directly from the perch of the on site restaurants, you have a beautiful view of the mountains and the raging river, with the added bonus of the train occasionally coasting by. And it is neither noisy or an annoyance. Also on the grounds is a hummingbird reserve, and number of nature walks and natural spring hot pools, a relaxing and comfortable library and bar. We thought about staying at the Sanctuary, which indeed, had fantastic views being right at the entrance to Machu Picchu. But, its isolated and you would have to travel the winding mountain roads to get into town. Inkaterra is the better location, by far. This, without a doubt, is one of the best places I have ever stayed.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 23, 2013
Dear guest,

We would like to thank you for your kind comments that encourage us to keep providing our guest with authentice natural experiences.

Inkaterra Machu Picchu Pueblo Hotel is a place to relax, while exploring nature and encountering the wonders of the Inca civilization, feeling an authentic travel in an atmosphere of refinement, caring, and warm hospitality.

Thank you for staying at Inkaterra!
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Cottage Grove, Oregon
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 14, 2013

This is an amazing hotel. The gardens and separate units make you feel like you are in a tree house. Our unit had a fireplace, large private patio, luxurious bathroom with a big screened window opening to the outdoors and a very comfortable bed and linens. The bar is cozy, there is a library, and the food is wonderful. I could have stayed here a week. There are various excursions (like a nature walk) included free of charge.

Room Tip: All of the rooms appear to be similar, but ground floor rooms seemed more private with their patios...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 22, 2013
Dear guest,

We would like to thank you for your lovely comments and for staying at Inkaterra Machu Picchu Pueblo Hotel during your visit to Peru.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
348 reviews 348 reviews
42 hotel reviews
Reviews in 83 cities Reviews in 83 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 14, 2013

I stated in this hotel after there was no vacancy in the Sanctuary Lodge right at the entrance of the Machu Picchu. I would have prefer there, not because Sanctuary Lodge is a better hotel, but because of its location. If you stay there, then you don't need to queue up for the mini bus from Aqua Calientes to the entrance of Machu Picchu. However, the Sanctuary is older and the facilities are not as grand -- according to my travel agent. Anyway, I found their food is of very high quality. It is Contemporary Peruvian fusion food, with strong traditional influence, yet it is light and yummy. Waiters are helpful and knowledgeable about the menu. The setting of the main dinning room is nicely done, not big so it is rather intimate. There is a balcony but was not open when I was there. You also get a welcome drink when you arrive, you can have it in the bar or you can have it while you are having dinner. The most valuable service I found with this hotel were two -- NO.1, if you get wet while hiking in Machu Picchu, the hotel will dry your wet clothes, NOT wash them, but put them in the dryer for you. This is huge when you only supposed to bring a 5 kg bag to go to Aqua Calientes unless you pay extra for the luggages on the train. Secondly, on the day you leave, if you intend to go to Machu Picchu one more day, the hotel's porter will bring your luggage to the train station and wait for you, so you don't have to go back to the hotel and carry the luggage to the train station. How convenient is that?

In addition, I don't know that before I stayed there, the hotel property spread out in many acres of land, the hotel actually organizing all kind of activities for guest, birdwatching, horse riding... all free......

The room are clean and the bed is firm, which is one big + for me.

I am planning to go back and stay just in the hotel and not necessary going to climb Machu Picchu or Wyna Picchu.

The only criticism is the coffee shop near the train station is not well run as any other service in the hotel, but that is for a separate review.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 22, 2013
Dear guest,

We would like to thank you for taking the time to write about your stay at our property.

It is a pleasure for us to know that you enjoyed the experience at Inkaterra and that you keep great memories of the service received.

Inkaterra Machu Picchu Pueblo Hotel offers travelers an authentic travel experience, in an atmosphere of refinement and thoughtful hospitality. The spectacular grounds are laced with paths that wind past waterfalls and gardens; trails wander through wild forest.

A variety of excursions are available within the five hectares of pristine cloud forest surrounding our property, as Orchids trail, Nature walk, Birds, Tea House and Twilight Walk.

Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel!
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Fairfax County, Virginia, United States
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 14, 2013

This hotel felt wonderful after 4 long days on the Inca Trail. I'm sure the lack of a soft bed and shower on the trail obscured my vision, but regardless it was a really nice hotel. Our room was clean and the staff was very helpful on starting our fireplaces when we wanted. One night we asked for a board game and played it at the bar. That was fun. The breakfast was good, nothing fantastic but good. The lunches (although limited) were of high quality and very good. An overall great hotel with wonderful grounds!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, October 22, 2013
Dear guest,

Thank you for your kind comments and for staying at Inkaterra Machu Picchu Pueblo Hotel.


Best regards,
Report response as inappropriate
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Address: Railroad Km 110, Aguas Calientes, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites
Hotel Style:
#2 Romantic Hotel in Aguas Calientes
#2 Spa Hotel in Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Inkaterra Machu Picchu Pueblo Hotel 4.5*
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. Our suites are part of Relais & Châteaux. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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