After much research, trying to find a place to stay in Aguas Calientes, my fiance and I decided on spending our 4 nights at Terrazas del Inca due to the reviews and the price.
We were met at the train station by a nice, friendly man, who walked us and another couple to the hotel. It seemed like a long walk, only because we didn't know where we were going, it was uphill and because we were tired.
When we arrived, the other couple sat in front of the reception desk and we sat on the couches. We figured that we would be taken care of after them. Then something strange happened, the receptionist (I think her name was Sherry or Cherry), came over to us with the paperwork and a map - attending to us prior to this couple. We were quickly walked up to our room on the top floor by Sherry/Cherry to a dark room in the back with a very small window.
I had previously been in email contact with Carlos Mendoza, the manager, specifically requesting a room with a view of the river, lots of windows and natural light - he had assured me that it would not be a problem. When I informed Sherry/Cherry of this, she told me that she had no other rooms and that perhaps I could move tomorrow. I insisted that this was not acceptable as I did not want to spend my time packing and moving rooms. She appeared frazzled and did not know how to respond.
I followed her downstairs to see how to resolve this. On our way down, she ran into a co-worker and explained the situation...he quickly showed us room #101, which at least had lots of windows, even though it was at street level - but I thought they had said they had no more rooms??? I had read a review about another guest who had stayed in a similar room, expressing concerns about their window being left open after being cleaned and their personal effects being exposed to somebody possibly climbing through the window.
We accepted the room because it was the lesser of 2 evils, even if it wasn't perfect.
It was small but very clean and well-maintained. Towels were meticulously formed into some fancy display on the bed nightly.
The next day, we met Bruno, who was great and fun...very affable and explained our situation and how strangely Sherry/Cherry had treated us...he explained that a guest had gotten back from Machu Picchu sick so he had to stay an extra night, causing the "oversold" situation...he said that the other couple who we had checked in with ended up getting "walked"...I don't know...I found the story to be a bit suspect since checkout is at 9 or 10am...anyway, he said he would check into switching rooms.
I must have reminded him 2-3 times and even thought that he might have relayed the story to Carlos so that Carlos could address it with us...didn't happen.
We stayed in our room, though we came close to leaving early due to the intolerable mold smell in our room - it was ridiculously offensive - we deduced that it had to be in the bedding because the walls were cement, the drapes didn't smell, so where else? The toilet had a leak that would only make itself know sometime between midnight and 6am - we informed the hotel but to no avail.
Aguas Calientes is such a shanty town so what else can you expect without having to shell out the same price at some fancy place for barely one night for what you spend for 4 nights here.
Overall, the staff is helpful and friendly...Sherry/Cherry was definitely "the" boss of the front desk area - I came to realize that she knew her stuff, after I got over my disdain for her...she made us dinner reservations at the Tree House, 2 nights in a row and cheerfully stored our luggage on departure day. Bruno thoughtfully handed us umbrellas to use when it was raining...the hotel is basic but very very clean...the mold smell was just overwhelmingly awful, causing a restless sleep...the dampness is also overwhelming...wi-fi in the room and lobby was quite slow...the breakfast is okay, nothing to write home about but what do you expect for free? I recommend solely due to the value and Bruno!
- Also Known As:
- Terrazas Del Inca Bed And Breakfast
- Terrazas Del Inca Hotel Aguas Calientes
- Terrazas Del Inca Hotel
- Official Description (provided by the hotel):
- The Inca Civilization developed the most important culture in South America. Terrazas Del Inca B&B Hostel is located in this area . We are centrally located in the town of Machu Picchu also known as Aguas Calientes. Machu Pichu, the archeological Inca site, is a 25 minute bus drive from Aguas Calientes.The views from the terraces are fantastic and from their rooms can enjoy serene, melodic sound of the river Aquas Calientes.Terrazas del Inca Bed and Breakfast is located 2 blocks from the bus station that takes you to the ruins of Machu Picchu. The bus ride is 25 minutes zig-zag journey to the mountaintop.You will want to have as much time as possible to enjoy the ruins. We recommend that you take the train from Ollantaytambo to Aguas Calientes. It is a 2 hour train ride. You´ll spend a comfortable night at our Hostel, wake up early, eat a wonderful complete breakfast, and head up to the ruins by bus while it´s still early. You can catch the sunrise over this beautiful lost city of the Incas (depending on the season) and enjoy the day at this magnificent place. We are happy to assist you with any questions you may have at our front desk. Call for reservations in advance. Our guests are important and we treat you with utmost care. ... more less