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“Poor services in the Restarent” 3 of 5 stars
Review of Eko Hotels & Suites

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Eko Hotels & Suites
Adetokunbo Ademola Street, Lagos 1234, Nigeria (Formerly Le Meridien Eko Hotel)   |  
Hotel amenities
Ranked #19 of 81 Hotels in Lagos
Nigeria
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Poor services in the Restarent”
3 of 5 stars Reviewed March 16, 2013 via mobile

Generally Eko hotel is one of the good hotels in Lagos, the sea view from the hotel is verymuch appreciated by everyone.
Recently, I have been noticing that The staffs of the restarent in the main building are so careless and lazy.
While you are entering there are 2 girls standing just to make sure the receipt signed in advance. Then no one assisting for choosing table and guiding the food.for a coffee, I was looking one by one for almost 5 minutes expecting someone dedicated that particular table to approach, but none. I can't find even the supervisor during that time.

The all staffs has to be seriously sent to training or I may suggest to visit 'BUKKA' in Hilton Abuja.

Management has to look this issue and act with expoerienced replacements

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
    21
    53
    48
    21
    11
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116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Lagos, Nigeria
1 review
5 of 5 stars Reviewed March 15, 2013

At Eko Hotel & Suites you will find everything you need to make your stay memorable: Elegantly decorated bedrooms that can accommodate a great variety of tastes and budgets, excellent variety of food and drink, the ultimate venue for conferences and banquets, beautiful recreational facilities and flawless service. In summery,it has the Best quality service, 5 star restaurant, nice comfort room arrangement, attractive lighten environment and good recreational facility, international standard and further more.

Room Tip: Top rooms are large
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 6, 2013

If you're going to Lagos, do not stay at this hotel. I've lived there for 8 months and changed buildings and rooms several times. Wherever you go, the rooms are cold, smelly and you will NEVER have 100% of the amenities working. The food is horrible (despite its 5 restaurants, but you can have a "decent" meal at Sky restaurant if you're ready to pay 100USD). However, the bar around the pool is a good place to have drinks (not prepared ones, pick something bottled as beer or coca-cola) and get together with friends despite the scort-girls bothering you. The staff is a complete joke and do not receive any hospitality training. DO NOT STAY THERE.

Room Tip: If your company insist to accomodate you there, ask for the suite bldg (It will be at the level than...
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 4, 2013

we stay here for five nights on a business trip , my expectations of the hotel where not that high, so ...!!
Poor checkin desk , verry noisy room , close to the open bar into the garden ,drinking and singing was going on till far in the morning , room was clean but nothing special, the breakfast was ok !
a good place to relax, with a cool beer is arround the pool under the palms , avoid swimming in the pool !!

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lagos
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 16, 2013

The concierge was pleasant but i was expecting a lot more for the price. The room was clean but the bedding was tired!

It is in a great location and so a good hub to access Lagos. It is also close to major banks, the mall and cinema but the hotel needs a general face lift.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 12, 2013

I stayed here for 2 days, bad experience from arrival. The checkin desk is in the open (ie no air con) and temperature was in 30s and very humid. There were only two people on reception and a long queue, for some reason it was taking between 5 and 10 minutes to check each person in and we were in the queue for about an hour. People wee hot and irritated by the queues.

Prices are outrageous for this quality of hotel, though I understand that Lagos is expensive.

Meals and drinks very expensive, they have a captive audience and abuse it. Breakfast buffet was about £18 (no choice) and some of the food looked very sorry, fruit juices poor, always a good indicator!

They have wireless but intermittent and on several occasions could not log in as there were too many users (that was the reported error hen connecting)

Only stayed for 2 nights, my towels were not replaced and bathroom very dark and dingy. I asked for an ironing board on arrival, never did arrive... Sheets had holes in them and a colleagues had speckles of blood on his... Beds have thick duvets and you end up having a very sweaty night even with the aircon on full blast, colleague also reported same issue.

We used the restaurant by the pool twice and service was appalling, took about an hour for food to arrive on both occasions (pizzas...). Staff did not seem to know what they wee doing.

Some of the staff were friendly but the majority were miserable and appeared poorly trained.

On the whole a shoddy operation, management needs a kick up the backside. Shop around, there must be better than this...

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mumbai
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 30, 2013

The last thing you want to experience is safety concerns especially when you are in the country like Nigeria, whether you are a business traveller or on a pleasure trip. This hotel is located right in the middle of Lagos city is expansive property stretching across acres of land - it nearly touches from one end to another end of the road.
Security was ensured; infact the hotel back area is so huge that we would take walks every evening for abt 45-50 mins. Breakfast was a good buffet spread. They also have a Pizza counter by the pool side. Gym facilities were also good.
Now, the cons: Check in & Check out is very very lousy; atleast takes abt 45 mins....so if you are used to express checkin at most 4-5 star hotels across the globe; you are sure to lose your temper for the time taken here. And most alarming....half the times, their CARD POS terminal will not function, so avoid doing last minute check outs, you need atleast 1 hr spare to complete your formalities on time.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eko Hotels & Suites

Address: Adetokunbo Ademola Street, Lagos 1234, Nigeria (Formerly Le Meridien Eko Hotel)
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Lagos
Price Range (Based on Average Rates): $$$
Number of rooms: 584
Reservation Options:
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