We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TRAVEL ALERT: SECURITY CONCERNS More info

“Good hotel that cant seem to manage the demand... Expected more for the price” 3 of 5 stars
Review of Four Points by Sheraton Lagos

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Four Points by Sheraton Lagos to your Saves list
Four Points by Sheraton Lagos
4.0 of 5 Hotel   |   Plot 9/10, Block 2 | Oniru Chieftaincy Estate, Lagos 101008, Nigeria   |  
Hotel amenities
Ranked #7 of 81 Hotels in Lagos
Austin, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Good hotel that cant seem to manage the demand... Expected more for the price”
3 of 5 stars Reviewed March 31, 2013 via mobile

Stayed here long term for business so had a chance to feel things out. Would I come back? Only to keep my SPG status and for the distance between the hotel and my office.

Pros: Some of the staff are very attentive and give fantastic service... Above the standards of four points which was nice.

Pros: The suites are pretty decent sized, four bottles of water daily, nice bed, nice balcony... No complaints here.

Cons: Good luck getting a coffee at breakfast. Started just going up to the machine and making my own. Also... No
Takeaway cups unless so that you need to go downstairs and pay $5 for a cup of mediocre coffee

Cons: internet setup is horrendous. You need to keep signing in every few minutes... On various devices, same thing. Called them a few times to no avail. Theyll pretend to care and work on it, but didnt see any positive outcome after even 2 weeks

Cons: they just cant keep up with the breakfast demand. They are always out of -all the breakfast staples in the morning... Forget the omelette section, which is always packed and takes forever since almost always someone cuts in front of you or your omelette is given to someone else.

If i was spending $100, i could overlook some of my statements. But for $300 a night, these are the basics. Sheraton: add a couple more people to your cooking + waitstaff at breakfast, fix your internet, actually respond to your guests' concerns and I will promise I'll be back. Until then, your hotel is average for the price I am paying.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, April 4, 2013
Hi DXB87 ,

We appreciate your loyalty to Starwood hotel as a SPG member and also, thank you making Four Points by Sheraton Lagos your “Home away from home” during your business trip in Nigeria.

Your observations and review of the hotel are appreciated and we would like to express our sincere apologies for the encounter during your stay.

Please rest assured that your concerns would be addressed and expect a flawless high value experience during your next visit to our hotel.

We look forward to welcoming you back soon.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

217 reviews from our community

Traveler rating
    52
    112
    32
    16
    5
See reviews for
13
15
19
150
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 28, 2013

I've stayed at a number of Four Points hotels but must admit I had some preconceived notions about what this one might be like given that it's in Lagos. Color me surprised. All though the food is only average at the hotels numerous restaurants, the service was friendly, accommodating and eager to help. The room was a great size, the bed was comfy and I found it to be a great value overall. Would definitely recommend it to anyone heading to Lagos.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, April 4, 2013
Hi Mere13,

We would like to thank you for staying at the Four Points by Sheraton Hotel Lagos on your first visit to Lagos. It’s so glad to know that we exceeded your expectation.
Your feedback is much appreciated and will be shared with the team.
We look forward to having you stay with us again and making your stay an uncomplicated one

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 25, 2013

Staff are quite friendly and service is average. I stayed in an executive room on the 8th floor and was surprised to find the bath tub patched up with some tape! Seems that there was a hole in the tub that got patched up. I didn't get the feeling that the bath tub was very clean and it should just be replaced. No bed room slippers provided. For the $450 per night paid for the room, I expected more. The room is spacious and comfortable. Wifi unbelievably slow and non-existent in the bar on the ground floor. I appreciated the 4 bottles of water provided in the room daily. Be prepared to put up with all the smokers when visiting the sports bar on the ground floor; no smokers section.

Room Tip: Rooms on the executive floors quite spacious
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, March 6, 2013
Dear VCMO,

Thanks for making Four Points by Sheraton Lagos your “Home away from home”, kindly accept our sincere regrets on the challenges you experienced during your last stay.

Be rest assured your concern about the state of the bathroom has been addressed and look forward to a flawless and high value experience during your next visit to our hotel.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Nigeria
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2013

It was a pleasant experience, the food is simply amazing and tasty, the staff were courteous and ready to help. I sure did have a nice time, especially with the variety of teas during the coffee break. I would visit over and over again

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, March 6, 2013
Dear Temitope A,

Thank you for having chosen during your last stay in Lagos the Four Points by Sheraton Lagos as your ‘home away from home”
We glad you enjoyed you stay with us. Your positive feedback is very much appreciated and will be shared with the team.
In case, you have any suggestions for improvement, please do not hesitate and let us know.
We look forward to having you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gig Harbor, Washington
Top Contributor
56 reviews 56 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 2, 2013

In Lagos this is as good as it gets for now. This is a land of growth and opportunity and this is a place to pause in the chaos and has good security, service, and accommodation. Coffee in the AM downstairs is good, sitting outside upstairs on the lobby roof at night is a nice place for a lounge to relax and have a drink or quick bite, the resturant serves a great breakfast. But beware before coming it is clearly posted at the front desk that " money laundering transactions are prohibited by the management".......in plain English. You have to smile, it is Nigeria after all.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, February 19, 2013
Dear Papat,

Thanks for staying with us while in Nigeria.
We glad you enjoyed you stay with us.
Your feedback is much appreciated and will be shared with every member of the team.
We look forward to having you stay with us again soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 31, 2013

Recntly stayed here for a week on business.

Overall quite an enjoyable experience. I found the room to be quite large and well appointed. WIFI was quite fast.

Onléy minor downsides I found were the poor quality towels and smoking in the hotel bar (yuck!). I can't complain about the views over the shanty town - it's hardly under the control of the hotel.

Location is ideal for VI & Lekki.

Breakfast and dinner in the 1st floor restaurant were buffets of a reasonable quality.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, February 19, 2013
Dear jonbvn,

While we thank for making Four Points by Sheraton Lagos your “Home away from home”.
kindly accept our sincere regrets on the challenges you experienced during your last stay, these are been addressed by the management.
Please rest assured of a flawless and high value experience during your next visit to our hotel.
We look forwards to welcoming you back soon.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 28, 2013

It is a brand new hotel that due to the maintennance and the use will be old within no more than two or three years.
Rooms are big, well ecquiped, the bathroom is may be the weak point but today is ok if you visit Lagos for business.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsLagos, Manager at Four Points by Sheraton Lagos, responded to this review, February 19, 2013
Dear JuanFernMadrid,

Thanks for your review. Four Points by Sheraton Lagos is a hotel with high maintenance culture. Be assured your concerns would be shared with the Management and addressed.
We look forward to welcoming you back soon.
Please rest assured of a flawless and high value experience during your next visit to our hotel.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Points by Sheraton Lagos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Lagos

Address: Plot 9/10, Block 2 | Oniru Chieftaincy Estate, Lagos 101008, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lagos
#6 Business Hotel in Lagos
#7 Luxury Hotel in Lagos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Four Points by Sheraton Lagos 4*
Number of rooms: 234
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton Lagos. An Uncomplicated comfort in the heart of Lagos. The hotel features 234 spacious guest rooms and conference facilities for up to 200 guests. Relax after a day of work and in the lively outdoor atmosphere of The Office rooftop bar located on the 2nd floor. You can also enjoy a good game at the Adrenaline sports bar with several local brews The well equipped fitness center is completed by the one-of-a kind Spa that offers various treatments for local and international guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Jovago.com, Cheap Tickets, Starwood EMEA, Priceline, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Four Points by Sheraton Lagos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Lagos
Four Points By Sheraton Lagos Hotel Lagos

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Lagos, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.