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“Pleasant hotel in Lagos but needs to work on service” 3 of 5 stars
Review of Golden Tulip Festac Lagos

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Golden Tulip Festac Lagos
Amuwo Odofin, Mile 2, Lagos PMB 031, Nigeria   |  
Hotel amenities
Ranked #35 of 73 Hotels in Lagos
Amsterdam, The Netherlands
1 review
“Pleasant hotel in Lagos but needs to work on service”
3 of 5 stars Reviewed September 25, 2013

I always had good experience with the hotel. Very friendly staff, neat, clean and a quiet hotel. I always really enjoyed staying here. I much appreciate the many facilities they offer. The pool bar was always a great place to hang out.

Lately, however, because of the airlines it has become a very busy hotel and the focus has shifted to servicing these airlines. Good for the hotel, but less so for the casual business traveler. Food has very much improved, and certainly the morning coffee, but overall, the service offered by the hotel has decreased. The rooms given are not up to the standard as they were before and the service is less prompt and much less personal.

It could very well be temporary. The hotel is very old and undergoing, much needed renovations. The rooms that you get as a business traveller are cleands, the beds are good, but everything is old, you see chips off the walls and/or door posts, wardrobe doors fall out of their hinges, chains on the bedroom door not well screwed on or show marks of forced entries, not giving a safe feeling etc. Bathrooms are in similar state. Often not everything is working as it should be and water from the taps is generally orange/yellowish probably from the old pipings. The fire alarm tends to go off quite regularly, which is a bit annoying when this happens after 10 p.m . Credit card machines behind the front desk don't always work and the ATM machines in the lobby are often out of order. It makes it difficult to pay.

Food is good, but if not ordering buffet and thus ordering a la carte, it can take ages. Last time we waited for over one and a half hours for a simple steak and fries. Same if you would like to have some repairs done in the room, it needs many reminders to the front desk. In general the front desk is not working efficiently. If the evening before you indicate a problem, it doesn't seem to be communicated to staff taking on the morning shift. It's more about inefficiency then unwillingness, so I have good hope that it might improve as I do much appreciate the hotel itself and what it is offering for the price it asks.

Room Tip: Ask for a room with a view on the swimming pool and/or recently renovated and take along a LAN cable...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 30, 2013
Dear Helen,

The Management wishes to thank you for taking time out to review our hotel.
We assure you that all our guest are treated equally as VIP and they are all important to us. We would also like to inform you that an upgrade is been carried out in the rooms and public areas of the hotel. However, because of the capacity (471 rooms) of the hotel, the upgrade will take longer time. We noticed the issue with the ATM machines and as a result we requested for an additional ATM machine to be installed in the hotel by another bank. This brings the number of ATM machines to 3 from 2 difference banks.
We deeply apologize for the delay experienced regarding your a la carte order and will like to assure you that all measures have been taken to prevent reoccurrence.
The hotel is a non smoking hotel, though some guest do not respect this. However, we have created an awareness system to inform all our guest.
Thank you once again for your review of our Hotel and hope to see you in the hotel during your next visit to the city.
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61 reviews from our community

Traveler rating
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43
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
4 of 5 stars Reviewed September 17, 2013 via mobile

Golden tulip has nice settings,gud environment,rooms so relaxing,pool so beautiful,meal 100 percent great,beauty saloon,churches and banks,good staff,orderliness well dressed and presentable,outspoken workers,24hrs uninterrupted power suPply and free internet connection golden tulip kip it up.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 20, 2013
Dear Yinka Wilson,

The management appreciates your recent review of the hotel.
We look forward to your next stay in the hotel.
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Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 11, 2013

Stayed in this hotel for 24 hours. I did not look forward to fly to Lagos but it became my best layover in Africa so far.

On friday night the hotel organizes a crew party for airline crew. Heineken and snacks and some great fun with different crews made are offered. Although that last part is not guaranteed by the hotel off course.

Rooms are basic but clean. And I felt safe.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 16, 2013
Dear Japie34,

The management thanks you for taking time out to post a review of the hotel.
We look forward to having you in the hotel during your next visit to the city.
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Bangalore, India
Top Contributor
100 reviews 100 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 11, 2013

Clean Rooms Wifi Speed Very Weak when complained they installed a router. Small Gym no indoor Games except TT. One thing that stands out was the Food Exceptional Indian Food available credit to the Chef. Hope the Manager of the Hotel visits Bangkok or other countries and have a look what are the choices you get at 450$.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 16, 2013
Dear Amitahuja1981,

We thank you for your review of the hotel. Your commendation of our chefs is highly appreciated and as been communicated. The cost of operation in the country is a key determining factor in the rates charged at the hotel.
We look forward to having you in hotel during your next visit in the city.
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Abuja
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2013

Located in cool part of Festac Town, Lagos. I stayed here for about 12 days, though for a training but I enjoyed it. Very nice food and quit environment , I like the pool side dinner.
The Gym is not that well equipped.
The staff are courteous.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 9, 2013
Dear Mr. Dauda,

The management of Golden Tulip Festac Lagos will like to thank you for your recent review of the hotel. We have highlighted the extension of the GYM as the next phase in our renovation plan.
Once again we thank you greatly for your comments and support and we are looking forward to welcoming you again at our hotel the Golden Tulip Festac Lagos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 27, 2013

First and foremost, it is not a secret that finding a good (by international standards can be considered clean and amenities functioning!) and FAIRLY PRICED hotel in Nigeria is a challenge! Golden Tulip is a haven in this sense. The room is clean, sheets and pillows smelled fresh, bathroom is also clean and fixtures are all functioning! For this, i would say, one can still sleep with good conscience! However getting this level of cleanliness comes with a price or two!

It costs about 30,000N (about $200) to stay for a night - although I got the room for a sale price of about 28,000N (about $176) with free buffet breakfast. Everything is expensive at the hotel, Food & Drinks are excruciatingly expensive! A small bottle of water costs 600N a whole pack of about 15 bottles cost about 700N outside. Beer is about 1400N or so and a small glass of margarita 1900N! The quantity nor the quality of food do not justify the price either! The hotel caters to airline employees and It is such a shame that they prioritize them more than other guests! I was asked to vacate a seat at an EMPTY reception area (yes empty!!! no one was there except for one gentleman pilot!) Apparently IT IS RESERVED for airline employees ONLY - and all seat clusters were anyway marked RESERVED. After staying in this hotel for 4 nights I really had enough.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 9, 2013
Dear Madam,
We thank you for your recent review of the hotel. We have reviewed your comments about our hotel Golden Tulip Festac Lagos:
•The cost of items in the hotel are reasonably priced when compared to other 4 star hotels in the city, taking into consideration of the cost involved.
•Concerning the crew area, this area is reserved for the crew for a specific time during the day and this practice is done for any of our guest who requests for a reserved area at the hotel. I will like to assure you that all our clients are treated with top high quality as all our guests are VIP without any exceptions.
Once again we thank you greatly for your comments and support and we are looking forward to welcoming you again at our hotel the Golden Tulip Festac Lagos.
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Lagos, Nigeria
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2013

My first and only stay at Golden Tulip was for an office retreat. I had heard great reviews about the hotel from the previous year's retreat there and was looking forward to this year's stay. This year proved to be extremely disappointing.

The service was poor and the staff were not overly helpful even when we complained. The food was not fantastic and one of the meals was barely tolerable. The meal plan we drew up was not followed, the hall was not arranged to our specification, and the invoice initially had charges we did not incur. My room was okay and clean but the carpeting in the halls looked shabby and not too clean.

After our stay, I sent my complaints with items in the bill which i did not agree with. Two weeks after, no one has called to apologise for the shoddy treatment we received. If there was a rating lower than one, I would give the hotel just for that.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Festac Lagos

Address: Amuwo Odofin, Mile 2, Lagos PMB 031, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 73 Hotels in Lagos
Price Range (Based on Average Rates): $$
Number of rooms: 471
Official Description (provided by the hotel):
The Golden Tulip Festac Lagos, Hotel & Conference Centre is located in one of the most dynamic trade and business districts in Lagos, situated at half an hour's drive from Lagos International and Domestic Airports, and has easy access to Apapa commercial harbour and industrial areas as well as to other business districts such as Ikeja, Victoria Island, Ikoyi and others.The hotel is designed to provide guests with various business and leisure facilities, complimented by international service standards and local gracious hospitality.The Golden Tulip Festac Lagos is a new 471 guest room property The hotel is located in one of the most dynamic trade and business districts of the city of Lagos. Half an hour’s drive from central business districts and the airport, the Golden Tulip Festac Lagos is located near the Badagry Highway which leads travellers by road from Lagos to the neighbouring Republic of Benin. The hotel is set on a 7 hectare site and features beautifully landscaped Tropical Gardens, 471 rooms, a variety of restaurants and bars, the largest and most flexible conference and banquet facility in Lagos, a Gym and wellness centre, tennis courts, squash courts, a bank and shops.Construction Date 2009 ... more   less 
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Also Known As:
Golden Tulip Festac Lagos Hotel Lagos

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