We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very disappointed” 1 of 5 stars
Review of Guest House Merzouga

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Guest House Merzouga to your Saves list
Guest House Merzouga
| Bp 24, Merzouga 52202, Morocco   |  
Hotel amenities
Ranked #1 of 77 Merzouga B&B and Inns
Certificate of Excellence 2014
Vancouver, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Very disappointed”
1 of 5 stars Reviewed April 20, 2014

We had planned to stay three nights in total with two in the hotel and one in the Berber tent. Emailed asking about the bathroom facilities and cost of the camel trek/tent excursion. Staff member became very rude and obnoxious. Fortunately I was able to cancel our booking and book elsewhere. Our first negative experience in Morocco.

I'm not sure how this place received so many positive ratings if the reviews are legitimate. I would think that asking a simple question if a bathroom is available is quite reasonable.

Stayed April 2014, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

560 reviews from our community

Traveler rating
    515
    40
    4
    0
    1
See reviews for
142
241
17
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego
Top Contributor
68 reviews 68 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 3, 2014

In the last dozen years or so, guesthouses in Merzouga (offering desert excursions) apparently have exploded. I was a bit confounded over all the alternatives and not sure I'd made the right choice. But my fears proved groundless. Lahassan, the second eldest of the Seggaoui brothers, is a charismatic and charming host. Our room was large, clean, comfortable, and nicely decorated, and the public spaces were even more impressive. The desert excursion was just what we wanted. And the meals (two breakfasts (included) and one dinner (not)) at the guesthouse were very good. Tired of driving, we opted not to take the 4x4 half-day tour, but we did enjoy the 2-hour walking tour with younger brother Omar. It takes some effort to get to Merzouga (we drove), but the hospitality and exquisite beauty of the dunes repaid that amply.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 13, 2014

I really can't say enough about how great this place was. First, there is great wifi (was able to FaceTime to the US without a problem). Second, the dinner was the best food we had in Morocco. Third, the hotel really went above and beyond in so many ways, offering the following to us at no charge: early check in because we drove all night from marrakesh, breakfast when we arrived insanely early, laundry (!), a birthday cake and song, live entertainment with dinner, and use of our room even after check out so that we could shower after a tour before leaving for fez. They helped us reserve transport to fez, organized fabulous tours (highly recommend the day camel tour and the 4x4 tour to the black desert), and even gave us a free ride to the bus station. Best of all, the place is owned and run by a local family, who participates in authentic Berber performances for hotel guests after dinner and are full of a wealth of nformation about the area.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 7, 2014

We spent two nights with Maison Merzouga recently and cannot recommend it highly enough. Host Ali and his family go to great lengths to make you feel welcome and at home in their lovely guesthouse. The meals were excellent, including dinner tagines of course, but also unusual and delicious entrees. The rooms are spacious with good bath facilities. Wi-fi is excellent and available in all the very comfortable public areas, and there are plenty of outlets to charge up your electronics. We took the 4-hour 4x4 tour around the perimeter of the Erg Chebbi sand dunes with Omar, one of Ali's brothers, and were very impressed by the depth and breadth of his knowledge of local geology and wildlife, as well as his fluency in English (a definite plus for those of us challenged by French).

Regarding a night in the desert, the ultimate Moroccan experience: We had originally tried to arrange an overnight desert camp through a large tour group, but has failed due to email miscommunications. Instead, we asked Ali, and the local arrangements he made were very professional. In fact, the camel trek and overnight at the family's private desert camp, deep in the heart of Erg Chebbi, was a real highlight of our month in Morocco. It was great fun and very well organized, AND we were lucky enough to be the only ones at camp this particular night. However, even if you're not that lucky, the camp is small in size and your group will be the only ones there, which is not the case with some of the tour groups. Our camel guide Omar (a different Omar) was very patient with our bumbling French and he spoke English quite well enough to explain sights along the way and generally made the trip enjoyable. Plus, he cooked a great tagine from scratch. So, don't hesitate to drive yourself to Merzouga and arrange your desert trek through Ali, and bypass the organized tours and group transport from Marrakech or Ouarzazate.

Finally, the entire experience was great value for the price, both the guesthouse stay and the outdoor excursions as well.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn, Estonia
Top Contributor
104 reviews 104 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 19, 2014

We stayed 1 night in this guesthouse. It had working heating system in the room, which was very good as it wad cold outside.
The dinner was excellent, especially soup and vegetable tangir with various spices.
Personnel wad welcomming and friendly.
The only accident we had was with bed linnens. It looks like it wad last time changed 10 guests ago. But when we asked for clean ones, then linen were changed in 5 minutes.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2014

Amazing terrace view to the Sahara high dunes, incredible hospitality (the owner and his staff are the nicest and warmest people), great food, beautiful decoration and bedroom, everything just impeccable. We wished we could have stayed longer, and will certainly come back!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 24, 2013

everyone in the guest house was extremely friendly and polite, and regularly enquired about any needs we might have.

they truly treated us like family, taking time to sit down to have tea and a chat with us about anything.

the rooms were very big and traditional, and facilities were extremely adequate. rooftop terrace provided an extremely scenic view of the sand dunes, especially during sunrise and sunset.

dinner there was also one of the best we had in morocco.

would definitely recommend to anyone looking for a room in merzouga!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Guest House Merzouga? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Guest House Merzouga

Address: | Bp 24, Merzouga 52202, Morocco
Location: Morocco > Meknes-Tafilalet Region > Merzouga
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 77 B&Bs / Inns in Merzouga
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
Tout au milieu du désert au pied des dunes d'or d'Erg Chebbi se trouve une auberge pas comme les autres,la maison d'hôte de la famille SEGGAOUI.Ici, vous aurez toutes les chances de découvrir l'hospitalité berbère authentique, dans un climat familial chaleureux.Ali et sa famille vous accueillent à Merzouga, site grandiose du Désert Marocain, au pied des dunes de l'Erg Chebbi, de véritables sculpture mouvantes en forme de draperies, qui culminent à 150 mètres. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Guest House Merzouga reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Guest House Merzouga, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.