I booked their 1 night camel trekking (private deep camp) through their website for January 2011, and got prompt response. They agreed to pick us up on our arrival day.
We (I and 1 female friend) arrived at 6 AM, an hour earlier from Fez by bus. There was a crowd offering tour guide to us, it was a hassle. My phone cannot be operated (norwegian simcard), and phone kiosk is still closed. Luckily we met someone who called Kasbah Mohayut for us (we didn't even know their phone number), and someone picked up us straight away. Eventhough we only book the camel trek, they gave us a big room to take a rest & shower, but no hot water. It was really cold during winter. They also provide breakfast for us. The camel tour was started in the afternoon, the guide were all polite and friendly eventhough they could not speak english very well. It was such an amazing experience to go camping in the middle of the desert. The food we had at the camp was mediocre, but that didn't bother us at all, since we still enjoyed the fireplace, gazing at stars in the sky and could sleep well despite of the cold night. They had a warm bed in their camp.
The next morning we had to go to Marrakech, so we separated from the group and came back earlier to the hotel accompanied by one of the guide. There, we had our breakfast readily served. They also had arranged transportation for us, and let us use their internet connection to reserve room for our next stop during that trip. I could ask no more, they acommodate all of our wish. I think their hospitality and service exceeded the cost for the tour itself. There was no place I feel safer as female traveler in Morocco than this Kasbah.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.