It's hard to know where to start, so bad was Kasbah Erg Chebbi - staff attitude and service were poor and the staff used our car as a party vehicle, leaving their empty beer cans and cigarette packets strewn around it, having taken it for a drive in our absence.

Accommodation - We booked two rooms. The door of one was not lockable, the door of the other could only be closed by locking it. The wiring was poor, with no sockets being properly attached to the wall. (As there is no electricity most of the time, this is probably of little concern!) The "balconies" advertised were non-existent. There is no hot water at all.

When we arrived we were invited to eat. The absence of choice of food was not a problem but it was disappointing that, given that the hotel claims to have a bar, the only drink available was some tepid (and far from pleasant) rose wine.

Camel trek - We arranged a trek from 10am through to the following dawn. This too was a let down, comprising a couple of hours on camels, followed by us being left in a small tent alone for several hours (the promised "meal with a Berber family" did not happen), another hour on the camels and then "staying in a Berber camp". This turned out to be a reasonable meal, after which - at 7pm - we were left alone with none of the promised entertainment, unlike every other camp in the vicinity. So after wandering around having a look at what others were being treated to, we retired for a long night, unable to sleep because of the partying going on around us. We returned to the Kasbah early next morning for breakfast, but had to wait for ages. Only two staff were around (neither of them the manager Mohammed) - one ignored us, the other was sleeping in the entrance and pulled his blanket over his head and groaned when he heard us enter.
We happened to look in our car and found that there had clearly been something of a party going on in it while we were in the desert. Many empty beer cans were on the floor (they had told us they had no beer in the kasbah!), several empty cigarette packets were lying around, along with various other detritus and it appeared to have been used as a toilet. We challenged the now woken member of staff who said that the manager, Mohammed, had used the car to pick up other guests the short distance from Mergouza as their vehicle was "kaput". (This wasn't consistent with the drop in the fuel level overnight and the amount of rubbish that had been created.)
This might not have been so bad had they said to us straight away that they'd used the vehicle to pick someone up - but to be so dishonest as to hope that we wouldn't have noticed really reflects badly on the attitude of the staff towards their paying customers. To not think to clear away their rubbish must raise questions about other aspects of them too...


The location is lovely but this abysmal hotel was the real low point in our tour of Morocco.

We spent 3 nights and days there and the whole staff was very friendly and helpful. This place is the best place to stay away from cities and crowd and nearest to the amazing sand dunes and nature. Food was good but the vegetarian. That was ok but nothing more. Mohammed, the owner of this place is very helpful, organized us an airport transfer in Fez and taxi to Ouarzazate and recommended a riad in Marrakesh and pick up at Marrakesh bus startion for free! So it's definately worth to go there

this beautiful kasbah in the sahara is such a great place to relax, take in the gorgeous views of the sand dunes and get to know the locals. the nice young men who work here speak so many languages and are very helpful in organizing buses, trips to the oasis, or just a sunset camel adventure. I really loved the entertainment at night in the kasbah with local berber men who dance and play the drums and I also loved the decor in the kasbah, very colorful and authentic! I felt very safe staying at this hotel and was taken care of just like I was part of the family. It is located far from the village, but if you don't have a rental vehicle, it is no problem because they will take you into town if you need something like the ATM- they are so accommodating...i will be back soon!

I was very happy about choosing this Kasbah from all points of view. We were coming with Supratours bus which turned out to be late for 2 hours, nevertheless driver from the hotel (Abraham - he was nice!) met us and brought to the hotel, where guys prepared dinner, tea and showed us the room. In the morning I realised how great the location is! just stepping out from the hotel you see real Sahara with golden dunes. During the day we walked by ourselves in the dunes and then enjoyed the swimming pool. For the evening Mohammed (the owner) organized on our request camel trek to Berber camp in the desert and we met sunset sitting on the dunes and watching the best sunset ever. Afterwards was tasty dinner and night on the terrace under the stars. In the morning Abraham brought us to the bus. The only things I regret about are that we planned only 2 nights there, I wish it was longer stay and 1st night we slept in the room, although guys offered the terrace - choose the terrace, it's super sleep under the stars! Also want to admit that room was very clean, food fresh, pool - good to enjoy during the day. Not all personnel speaks English but it didn't bother us and we managed to understand each other, everybody was helpful and open trying to meet all our needs. Want to say thanks to Mohammed, Ahmed, Abraham, Moha and others for enjoyable time in Kasbah!