My mom, brother, and I stayed in this hotel because of the nice review it was given in Fodor's; however, it was the worst hotel we had stayed in during our entire trip. The triple room was incredibly small with canopy beds which made it feel even smaller. It is quite rainy and cold in Chefchaouen during the winter, but the heater failed to emit even the slightest amount of heat and our room felt damp. Sleeping there and getting ready in the morning was very uncomfortable. The bathroom was horrendous because of the shower being small, only having a handheld showerhead, and not even having a shower curtain; therefore, I didn't take a shower during the two nights we were there.
Besides the room being horrible, the staff was incredibly rude. After coming downstairs to try the breakfast, which was NOT included, I didn't consume anything because the coffee and water for tea were both lukewarm and the food look less than appetising. Later on, one of the staff members said that I ate the breakfast and then demonstrated for me that the beverages were actually hot and couldn't understand why I didn't ask for a hoter beverage. This was the RUDEST a hotel staff member has ever been to my family in any of the places I've stayed across the world.
I will say that the location of the hotel was ok, but It was a quite an uphill walk to the main square and medina area. In all honesty, Chefchaouen was the my least favorite place in all of Morocco and I visited six other cities. Fez, Meknes, and Marrakech were much, much more enjoyable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.