The hotel has really bad management. We arrived at the Shahbandar Jetty 1 hour before the ferry took off as requested by the hotel. However, we couldn't buy the tickets for the ferry as Redang Island Resort doesn't have a ticketing counter. So we tried to call the hotel but NO ONE ANSWERED. We tried calling around 20 times to no avail. After asking around, we found out that we had to wait for a lady named Anis to arrive. After registering, she didn't pass us our tickets immediately. As the ferry was about to leave, she emerged and passed us our tickets a few minutes before boarding.
The room we stayed in didn't have the basic necessities like a telephone, an auto-boiler, laundry bag and hair dryer. We had to call the reception using our mobile phones because they refused to give us a telephone. Also, another one of our room had soiled panties in the bathroom. When we asked the van if they could pick us up if we wanted to go to the lobby, the driver's reply was "If I am FREE, I will come".
On our last night, around 1am as we were going to sleep we heard people walking outside our room (our room was on the highest floor and everyone else was already asleep by then). We went to the adjoining room to check if the doors were locked and looked though the peephole to check who was outside. We saw a very suspicious man outside who was trying peer into our room.
The only good points of our stay was the snorkelling trips and shuttle service to the village for dinner.
- Official Description (provided by the hotel):
- Perched on the cliff facing the spectacular view of Teluk Redang, Redang Island Resort with its chalets nestled amongst the lush green foliages, offer a peaceful holiday where one connects with nature. ... more less
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