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“Great location shame about the food” 3 of 5 stars
Review of Sari Pacifica Hotel, Resort & Spa - Redang Island

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Sari Pacifica Hotel, Resort & Spa - Redang Island
4.0 of 5 Bed and Breakfast   |   Lot 87 & 88, | Pantai Pasir Panjang, Pulau Redang 21090, Malaysia   |  
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Hotel amenities
Ranked #2 of 5 Pulau Redang B&B and Inns
Robertsbridge, United Kingdom
Top Contributor
114 reviews 114 reviews
14 hotel reviews
Reviews in 45 cities Reviews in 45 cities
69 helpful votes 69 helpful votes
“Great location shame about the food”
3 of 5 stars Reviewed October 1, 2013

We arrived and were greeted by the transfer bus and ended up on the jetty! After an exciting boat trip around the island we arrived at our resort. An impressive beach and a great location. Although they didn't have a note of our reservation, they handled it well and we were upgraded to a sea view room which is a must as the other rooms are nowhere near as good. Waking up to see the sea and hear the waves was blissful. The staff tried really hard to please and the boat trip to go snorkelling was vg. But the food was terrible! Though to be fair the first night they had a BBQ which was ok. Breakfast was a haphazard affair. If you like noodles with your eggs then you'll love it! However there are some reasonable restaurants along the beach (Laguna is worth a long walk). Everywhere is buffet buffet buffet!

Room Tip: Requested sea view room. Otherwise you'll overlook a plastic pond!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, October 14, 2013
Dear JeremyKnott,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. Thank you for complimenting our staff on their service rendered and friendliness.

We regret to learn that your comment on the food was not up to your expectations. For your information, we do provide the ala carte menu from 2pm - 6pm and 8.30pm - 10.30pm, reason why is we would like to encourage our guest to try out the chef recommendation buffet style menu. It is our guest choice to having a buffet or the ala carte within the certain period of time.

We sincerely apologise for the shortcomings you’ve encountered on our breakfast. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality.

Yours sincerely,
Mark Hisham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
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English first
Naples, Italy
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 4, 2013

We still are in Redang at Sari Pacifica hotel while we are writing this review!,
We are doing breakfast and honestly for us is perfect. Yes, we are italian, and a lot of food that they offer for breakfast are too much heavy for us...but we have all that we need!!!
The room front sea villa is fantastic (thanks to Mark, the manager of sari pacifica).
Tomorrow we will leave Redang and we can suggest this hotel to everybody look for a great sea view, fantastic sandy beach and relaxing atmosphere!!!
Thank you Sari Pacifica!!!!
Francesco e Fabiana

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 15, 2013
Dear Fra I,

Thank you for taking your time to write and post this review. We really appreciate your positive comments overall. It was a great pleasure having you stay at our resort and we hope to welcome you again in the near future.

Thank you & Stay Well,
Mark
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Milan, Italy
Top Contributor
195 reviews 195 reviews
42 hotel reviews
Reviews in 58 cities Reviews in 58 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed August 28, 2013

we did not sleep there, but close to it. we just went there to have a massage, which was all right. The atmosphere of the spa is not even close to the idea of spa we have: no music, but a noise of air conditioning and no scent, no oil or incense in the air, just the smell of towels and humid. The two girls were good, even if mine ( " the student" ) was not really professional, as interrupted the massage for more than 10 mins to go and get a phone call. The other, " the teacher" was really professional but a bit rude and my friend had bruises the day before. We had a few drinks at the bar, which was really nice, a part the fact that they did not have rum.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 24, 2013
Dear bdb b,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality.
We hope to see you again in a future.

Yours faithfully,
Mark Hisham
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Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 28, 2013

I left it up to my wife to book a resort on the island. so she did, and told me about it. I did not see or hear anything about it because sometimes I travel with zero expectation. as soon as I saw the resort from the sea, I knew I would like it and I really did like it.
getting to know the staff made it even more comfortable, the owner, the manager, the reception, the chef ( very important person to be friends with), Ozzi the barman, waiters and waitresses and the porters.
thank you all for making my stay an unforgettable one.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 15, 2013
Dear Michael M,

Thank you very much for sharing your Sari Pacifica experience with others and for highlighting the warm and wonderful service provided by our staff here at Sari Pacifica Resort & Spa. Your satisfaction towards our accommodation, services and facilities is a motivation for us to provide even better service. Thank you once again for recommending Sari Pacifica as a brand to everyone! We look forward to welcoming you back to Sari Pacifica Resort & Spa on your future visits to Redang Island.

Yours sincerely & Stay Well,
Mark
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kuala lumpur
1 review
4 of 5 stars Reviewed August 18, 2013

I came with less expectation after reading the reviews as I do not have a choice as other hotels were fully booked during festive season recently. But I was actually surprised its turn out better than expectation, I have to thanks to the staff of Sari Pacifica for trying their hard to make sure the customers satisfied during their stay. We were upgraded from Garden view to Sea view upon requests...thanks for man called 'MAN'. The room were tiding up every day and clean.

The only problem they should improve is the food. The staff were having the same foods served to the customers as I could see them taking and eating at the same floor, where I never seen before in other hotel which left less choice for the customers.

Beside..can I give the suggestion to Sari Pacifica Hotel Redang to fill in the empty lake in the middle of the garden view with SOIL and plant some grass and flowers. It is better than filling up the water as its create smell and mosquitoes.

Will go again but this time not taking full board as there are many restaurant nearby serve delicious foods and cheap.

Room Tip: Walk at night to other places..so happening and variety of foods serve.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 18, 2013
Dear Nisda,

Thank you very much for sharing your Sari Pacifica experience with others and for highlighting the warm and wonderful service provided by our staff here at Sari Pacifica Resort & Spa. Your satisfaction towards our accommodation, services and facilities is a motivation for us to provide even better service.
On another note, we’d looked into the less positive issues you’ve mentioned and we sincerely apologise for the shortcomings you’ve encountered. Your comments and suggestion are deeply appreciated and surely assist us in striving towards service excellence.
Thank you once again for having a trust on Sari Pacifica! We look forward to welcoming you back to Sari Pacifica Resort & Spa on your future visits to Redang Island.

Yours sincerely,
Mark Hisham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 18, 2013

My family (2 adults and 2 young children) stayed at the Sari Pacifica for 5 nights in July.
- Room: we opted for the sea facing bungalow and we found this to be very spacious. The resort gave us a single bed for our 2 year old and a baby cot for our 1 year old. And even with these two beds in the room, there was still plenty of room around. The rooms were very clean and comfortable though quite basic as you'd expect for beach bungalow. The best feature of the room was the balcony that was literally on the beach.
- The food: we had most of our meals at the hotel (buffet lunch and dinner). The menus were varied but limited and generally dominated by Chinese cuisine. Luckily we were often able to find something the kids could eat (our diet is normally continental/european influenced). On one night we ventured to eat in a different resort and that was an awful experience. So even though the food at SP was just about average, we were happy to only eat there.
- Other things worth mentioning: Someone has set up an open air beach night club near Sari Pacifica. So loud music and noise was an annoyance every evening. That really spoiled the experience for us.
- Finally: Redang is a fantastic holiday destination. SP probably has the nicest beach front rooms on the island. So because of that we would recommend SP. But that recommendation is mitigated because of the noise from the night club and the just-about-average food.

Room Tip: Ask for a beach facing room - the extra you'll pay for it is well worth it.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 18, 2013
Dear Michel P,

Thank you very much for sharing your Sari Pacifica experience with others and for highlighting the warm and wonderful service provided by our staff here at Sari Pacifica Resort & Spa. Your satisfaction towards our accommodation, services and facilities is a motivation for us to provide even better service. On another note, we’d looked into the less positive issues you’ve mentioned and we sincerely apologise for the shortcomings you’ve encountered. Your comments are deeply appreciated and they will surely assist us in striving towards service excellence. Thank you once again for recommending Sari Pacifica as a brand to everyone! We look forward to welcoming you back to Sari Pacifica Resort & Spa on your future visits to Redang Island.

Faithfully & Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 11, 2013

It was in blind faith that I chose Sari Pacifica for my first trip to Redang Island. I was willing to discount the reviews posted here but they were proven right.

However, I must give credit to the front desk, Public Relations, house keeping, waiters for being very professional, friendly and going all the way out to manage the guests' expectation. I felt that it was to make up for the short falls or a pre-emptive move.

It was a very basic set up and the rooms were old and worn out with rusty fixtures, no replenishing of complimentary teas and coffees.

During the start of the long weekend. I believe food was an issue. The kitchen was worried about running out of food to cater for the entire guests and imposed rationing. Nothing against this as this was to counter some inconsiderate behaviors from the guests but need to highlight that perhaps this can be better communicated. The standard of the food was also left much to be desired, it was edible to say the least but don't expect much. Salad table was uncovered and flies were on the food.

Overall, the amount charged for the stay does not correspond with the environment.

Throughout my stay, I did harbour the thought of actually paying double or triple at the Taraas to thoroughly enjoy my vacation.

Room Tip: Rooms on the end quieter but faces a boarded up dump site.
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  • Stayed August 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 18, 2013
Dear staysg,

Thank you very much for taking the time to post this review. Your feedback regarding the food and room amenities is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Sincerely & Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sari Pacifica Hotel, Resort & Spa - Redang Island

Address: Lot 87 & 88, | Pantai Pasir Panjang, Pulau Redang 21090, Malaysia
Phone Number:
Location: Malaysia > Terengganu > Pulau Redang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 5 B&Bs / Inns in Pulau Redang
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sari Pacifica Hotel, Resort & Spa - Redang Island 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located at Redang Island gives you access to some of the best diving and snorkeling sites in this part of the world.This boutique resort with zero start itself is located on Pasir Panjang (Long Beach), offering you white sandy beaches, turquoise waters, colourful marine life and spectacular view of the South China Sea.Our resort is just re-opened it's business from End of April 2013 onwards. Highly appreciated not to focus us as a 4-5 star resort. Everyday we are improvise towards the services to satisfy our guest. We strongly believe & inform our guest not to have a high expectation on us. We sincerely apologize for any inconvenient cause. ... more   less 
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Also Known As:
Sari Pacifica Hotel, Resort & Spa - Redang Island Hotel Pulau Redang
Sari Pacifica Hotel, Resort And Spa - Redang Island

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