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“OK - prefers West Wing” 3 of 5 stars
Review of D'Coconut Lagoon

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D'Coconut Lagoon
4.0 of 5 Hotel   |   Pulau Lang Tengah, Malaysia   |  
Hotel amenities
Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“OK - prefers West Wing”
3 of 5 stars Reviewed August 23, 2012

I have stayed in the deluxe room in East Wing of D'coconut resort. The room came without a TV..but with coffee/tea condiments, breakfast included (bread, eggs, cereals, mee)...a plain swimming pool (clean factor:4 of 5, 5ft, medium size), small beach on the east wing (a bigger area in the west wing- which is a small path away)...and a lot of ants.

Therefore, you have to make sure that you clean up your garbages if you intend to snack in the room. I'd say that my stay was quite pleasant although the air-conditioning threatened to break down during one of the nights and the shower area's drainage was bad (it doesn't drain the water fast enough and by the time you are done with shower, your feet are still soaked in soap water). Then again, the price of this room is much cheaper than Sari Pacifica (which is of the higher end resort- at the calmer side of the island). Also, it looks more decent than other resorts on the other side of the island as well.

The sea is much rough on the east wing, and it's only slightly better on the west wing. So, you'll need to walk to the other side of the island (appx 10 mins away) for a calmer and clearer sea water and most importantly, less dead corals (washed ashore). From the exterior, the resorts there are ok - probably good for those who doesn't mind where they sleep as long as it's equipped with a bed or for the younger crowds. The dive center at that side looks pretty buzzing with activities at the time when I was there too.

In general, D'Coconut is not that bad but it has rooms for improvements.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 23, 2012

If you are planning your trip to lang tengah island, avoid d' coconut resort!!!

We stayed at D'Coconut from 18th - 20th August 2012. Initially, we booked for 2 Deluxe Low room - a quad room and a twin room with baby coat at East Wing. Due to our dissatisfaction and several complaints made to the reception, they finally upgraded us for free to a better Deluxe Room and Cabana Suite at West Wing (that was after a few attempts, spending more than an hour fighting for it).

1. The two deluxe rooms that we were given :

Room 1 (3017) has an uncleaned bathroom with toilet seat full of fresh urine stains, window frames stuck with toilet papers, molded ceiling, and a baby cot which base is broken and almost falling apart (we didn't realise until we put our 1 1/2 year old daughter in it and the base sank!)

Room 2 (3018) is generally cleaner than room 1 however the WC is blocked and couldn't get to flush.

2. We complained to the reception :

Their first attempt was to move us into a room which was full of storages at that time (3020), and they promised to clean it. We went into check on the room and noticed there was a broken cupboard with a piece of timber stuck out and we asked that to be fixed as it may easily cause danger to our 1 1/2 year old toddler. We waited for 15 minutes and they came back to report that they could not fix the cupboard.

They offered 2 options - full refund and that meant we would have to leave the resort OR they would give 10% discount. We turned down the 'offers' as they are both unreasonably unfair! We could not take the first 'offer' which would cost us more to fly back to KL! We could not accept the 10% either to compromise those rooms which were in repair stage! We asked to change to other rooms and they insisted none was available at the beginning.

In the end, they offered another Deluxe room at West Wing and a Cabana Suite, also at West Wing. We were hoping all would go better, HOWEVER...

3. Deluxe Room + Cabana Suite :

The West Wing area was messy, unlike what they claimed it as a more exclusive zone of the resort. The timber deck which form a corridor space in front of the Deluxe Room we were given is constructed incompletely, that forms a big gap (hole). This shows the resort is completely inconsiderate of customers' health and safety.

Knowing the Cabana Suite is the most expensive room among all, BUT, one of the mixer to its handwash basins is broken (unable to supply water at all), and the other one is loosen (wobbly when you turn water on).

Trashes and construction wastes are stored underneath both rooms (as they are raised from ground level), that we believe have contributed the growth of mosquitoes.

We asked for scented sticks to chase away mosquitoes from housekeepers but they never come back to us. We tried to 'called' for one at night and realised there is no phone provided in room. Our little girl was badly stung by mosquitoes!!!

4. Food Services + Restaurant Environment:

Since we were staying at West Wing, we had our dinner of Day 1 at West Wing restaurant. Before we finished our meal, a staff came to us and told that we were informed by the Manager that we should go to the East Wing to have our meals for the following days. The reason was that West Wing will be having 72 guests and they could not cater us and will not prepare food for us!!!

But excuse me, we are a family traveling with a baby and myself is 6-month pregnant! How could the resort ask us to take the winding hilly unpaved route back and forth for our meals?!

We didn't obey the manager's 'instruction' as we thought this is very inconsiderate!!!

We must mention that the baby high chair in the restaurant are disgustingly filthy and no one border to clean them and we did it ourselves.

5. Resort Staffs

We had drinks once at the resort bar and didn't aware that we should not pay cash to bar tenders and we did. We were not given any receipt and later we found out our orders were not recorded.

On our day of check out, we looked for porter to help to carry baggage and were told that we should pay them rm10-rm15 each for providing services. We complained to another staff works in the restaurant (we could not find any person in charge as they were all at the East Wing and there are no phone to make call) and luckily he told us there will be boat arranged to bring all baggage from West Wing to East Wing.

The above are some major dissatisfaction, leave alone the beach which is full of dead corals and rubbish (ie bottles, coconut shelves, plastic bags) !

Generally, the resort is very badly maintained and managed! Nevertheless they claim themselves 3-star and charge at that rates. We paid RM500 per person for a quad room and RM560 per person for a twin room.

Again, to avoid disappointment and prevent such poor hospitality ruining your holiday, you are advised to avoid D'Coconut Resort!!!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pulau Lang Tengah hotels

Langkawi, Malaysia
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 14, 2012

The water is crystal clear here. The tropical marine life is so much alive & mesmerizing. The resort is not bad at all though not being run by an international chain. The only improvement I would ask for is uniformed staff (because we don't know who's the staff and who's the guest) and cleaner public toilet.

Room Tip: If you like a quieter room, stay away from the beach.
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2012

Stayed here with some friends from 23rd-26th July 2012. With the exception of our van driver being over an hour late on our day of arrival, everything else went very well. Once at the jetty, the boat actually arrived half an hour early which was a blessing as the Mersing doesn't have much save a street of stalls selling souvenirs.

For the price I paid, I was really not expecting much so was pleasantly surprised. Upon arrival, we were given welcome drinks (simple cordial) and were told about meal times and the daily snorkelling schedule (normally in the afternoon). The staff was also nice and helpful, although a little uneducated about marine conservation.

The island very quiet and relaxed without any water sports so it might not suit those who are looking to have a wild time on the beach. The whole island is also quite wild as a big part of it still consists of jungle so we got to see lots of geckos and monitor lizards.

The Rooms:
The rooms were simple, but clean. We stayed in the Standard Room which consisted of 3 single beds, a built-in wardrobe with some hangers, air-conditioner, and a bathroom. Obviously no frills like extra pillow, safe box, etc. but they did provide us with 3 towels along with some soap bars and shampoo.

The Food:
Food was actually quite good. None of us ordered any ala-carte dishes during our stay so this review is purely based on the buffet food. Lunch and dinner mostly consisted of rice with about 3 or 4 dishes. One night, we had a little bit of western with a creamy chicken dish. They also offer soup (different for each meal) like Tom Yam, or vege soup. Again, simple, but good. Breakfast on the other hand consisted of things like toast, cereal, eggs, baked beans, fried noodles, and so forth. A mix of continental and Asian breakfast dishes. Also, they normally offer juice for breakfast along with the water, coffee, and tea that flows freely throughout the day.

The Snorkeling:
Equipment was in good condition and clean. Our package consisted of 2 snorkeling trips and a jungle trek at 6am to catch the sunrise. Skipped the trek cause I couldn't be bothered to drag myself out of bed at that hour but went for the snorkeling. It was actually a little disappointing. The resort staff just took us to 2 spots around the island, and we had about 45 minutes at each location. A lot of the coral was actually dead, although there were plenty of fish around to swarm us as we floated about.

One thing I was very upset by was the behavior of the staff. We had 3 resort staff members accompany us on our snorkeling trip and they all behaved in the most uneducated manner. One of them caught a little clown fish in his goggles and paraded it around while the other 2 continuously dived down to run their hands through the corals! No wonder they're all dying. Considering that this island is their bread and butter, I would expect them to be more professional and informed about its conservation.

The Beach:
White powdery sand, pristine waters, but seabed filled with dead coral that gets washed up with the tide. We took a walk along the beach one morning and the tide had washed up so much coral that it actually created a wall of sorts that prevented the waves from coming up very far inland. The resort has 2 beaches, one on the East Wing and one on the West. East Wing's beach is smaller but that's where the jetty and diving center is. West Wing's beach is much longer and connects to the other resorts on the island. The whole island is very laid back and quiet so no water sports of any sort.

The Pool:
We only swam in the East Wing pool as it was cleaner than the one in the West Wing. West Wing's pool was actually a little smelly and too shallow to be considered an infinity pool (water didn't spill over the edge as it should). One thing I loved about the pool was that it's filled with salt water which just reminded me of my days as a child reading about Enid Blyton's Malory Towers with its saltwater pool. One thing to note is that the pool is actually quite deep. I'm about 5'3 and i had to stand on the very tips of my toes to keep my nose above water, and that was just at the shallow end. The pool sinks deeper in the center.

Overall it was a nice getaway for someone who has never visited any of the islands in Terengganu but I think next time I might try Redang or Perhentian in hopes of finding better preserved marine life.

Room Tip: Some standard rooms have a horrible view of rooftops overshadowed by the jungle that blocks out almo...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed July 12, 2012

We didn't stay here but visited it, this place is really low quality as in fact everywhere on this little island, really not worth going, all coral are dead at least close to the shores, beach is small and full of rubbish, everywhere smells..can only suit hippies and back packers IMO.

This hotel is still a building site and we couldn't understand why they have tourists before all that is finished. In reality it was almost empty (visited 28th June 2012).

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Location
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 19, 2012 via mobile

Receptionists are friendly, willingly to answer all your questions.
They normally arrange 1 trip of snorkelling per day which is usually in the afternoon. But we were asked whether to go for snorkelling in the morning at 10am, there were only 5 of us so we had the whole boat and a beach boy for only our snorkel trip.
There were nothing much to see in the sea as there were too much of dead corals. There were dead corals at the beach too that we couldn't walk and swim as it hurts our feet.
There were nothing much to do in the resort so do expect to just relax there.
There are swimming pools at both east and west wings, if there are too crowded in the east wing pool then suggest you walk about 5-10 minutes to the west wing pool that is slightly bigger.
For those of you who wish to have achohol drinks at night, i strongly recommend that you bring your own liquor or beer there because they charge too high for these drinks. A can of beer cost RM12!
Food served here are just so so but they serve free coffee and tea with biscuits 24 hours! Bring your water bottle so you can refill drinking water for free as well.
Be sure to bring mosquitoes repellent.
Overall this resort is a good quiet place for you to relax unlike the commercial resorts in redang island. However if you prefer a resort with better facility and more things to see in the snorkel trip then i think you may consider resorts in redang island.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Klang,Selangor,Malaysia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 5, 2012

It will be a great place to relax and escape yourself from busy city lifestyle.There's not much activities to do so you will have plenty of time to relax yourself by the beach.The staff is friendly and helpful.Just get to the reception and ask for help if you need assistance and they will help to solve your problem.Would definitely come back to this place again next time.

Room Tip: Superior room is enough for a 3D2N stay, equipped with basic things i.e fridge,water jug,cloth hange...
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about D'Coconut Lagoon

Address: Pulau Lang Tengah, Malaysia
Location: Malaysia > Terengganu > Pulau Lang Tengah
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 4 hotels in Pulau Lang Tengah
Price Range (Based on Average Rates): $
Hotel Class:4 star — D'Coconut Lagoon 4*
Also Known As:
d`Coconut Lagoon Hotel Pulau Lang Tengah

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