We stayed 5 nights and got an excellent deal through Agoda for the club floor. There is a club room on the reception floor that serves drinks and snacks 5.30-7.00 pm that we found, together with the excellent club floor rooms themselves, well worth the small extra charge. The hotel is less than a year old, and has been furbished with care, so is excellent. Not sure I would have chosen crockery with plates that always seemed to be the the wrong size, and cups designed to lose heat as efficiently as possible, but that would be my only quibble. My only negative was that one or two restaurant staff gave the impression they'd rather be somewhere else, doing something else. The reception staff, and bar staff downstairs, were excellent. A piano that plays to itself in the lobby? Not sure about that, but as there was no player to complain to, we let that one go. But why is the hotel here at all? As a tourist or non business visitor, the places worth seeing mostly involve a trip and night away, so the hotel can't be used for that. Perhaps it is here to allow you somewhere to stay either side of your sightseeing/jungle adventure night away? Or maybe they are planning for the future? If you find the evening menu boring - go to SimSim88 seafood restaurant, built on stilts over the water, which we found magical. It is only 5 minutes by taxi. But go a little earlier, say around 6.00 pm, as that's when the locals go to eat. And you get to see the sun going down. And the crabs wont sell out before you get there.
Try the club rooms, but all the rooms have a good sea view.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Neil H,
Report response as inappropriate
Warm greetings from the Four Points by Sheraton Sandakan.
We are glad to hear that you had enjoyed our hotel and especially club lounge facility as well.
Thank you very much for your valuable comment on our restaurant staffs. We have enforced more training and coaching to ensure they are all attentive and provide consistently great service across all areas.
Our hotel is situated in the city centre here to serve both potential business travellers who have meetings or projects in Sandakan and also leisure customers who may either prefer to stay out of jungle or take a break away from jungle trip to enjoy international upscale hotel experience. We hope that with the support from customer like you sharing the words out would help our hotel and Sandakan city to be more well known.
On behalf of our team, we definitely look forward to welcoming you back to the Four Points by Sheraton Sandakan on your future visits.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.