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“1 of the best place to rest my mind” 5 of 5 stars
Review of BEST WESTERN Sandakan Hotel & Residence

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BEST WESTERN Sandakan Hotel & Residence
3.5 of 5 Hotel   |   Lot E-1-G, Lorong Letat 3, Bandar Letat Jaya, Mile 4, Sandakan 90000, Malaysia   |  
Hotel amenities
Ranked #13 of 29 hotels in Sandakan
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
“1 of the best place to rest my mind”
5 of 5 stars Reviewed March 2, 2012

I've been travelling to Sandakan monthly for Business meeting for the past 2years, been hoping into multiple hotel in the region ranging from budget to 4-star.
I found out about this hotel and decided to try it on as i've already seen every hotel available in sandakan.

Upon arrival it doesn't really make a good impression, but it all changes when i stepped into the reception lobby,
Staff - very friendly, welcoming me with warm smile

Check in - was very fast although i did booked online, some other hotels still take times even if you've booked it.

ROOM - I MUST STRESS, this is 1 the thing that blast my mind out as when i walked into the room it was SPACIOUS, CLEAN & PLEASANT. It's almost like i've check into a 5-star hotel room.

INTERNET - if you're someone who need high speed internet for work this is the only HOTEL in whole of sandakan you'll be staying. SpeedTested with download speed of 1Mbs, compared to the 4-star hotel i've stayed which is only around 200kbs. Needless to say i need this speed at least.

LJ Grill - dine in on 1 of my night, food variety is not much but quality of food i must say 1 of the best steak i've had in sandakan better than English Tea House. Was greeted by their F&B manager, a really friendly guy.

Overall, i'll be in this hotel for as long as i need to be in sandakan. No more other hotel.

Room Tip: Deluxe room is only about RM50 extra, and it's twice as big compared to the standard room which...
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 11, 2011 via mobile

Yes the hotel is located in a slightly inconvenient location in Mile 4 however you aren't missing a whole lot by not being located in the centre of Sandakan.
Absolutely everything surpassed my expectations. The service and cleanliness of the hotel room was far better than some 5 star hotels I have stayed at in Asia.
I can highly recommend this hotel particularly if you are looking at a relaxing night before you head off somewhere else.
The rooms include wifi and Internet connectivity through the tv.
Unbeatable for the price!!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 7, 2011

This hotel has been open about six months, and is spotlessly clean with all amenities, even free WiFi and TV internet facilities. It appears to be family run, and all the staff are very friendly and can't do enough for you. There is one restaurant open even though two are advertised on the website. Food good, a mix of western Malaysian and steak. Breakfast is in an open air covered atrium, and was a choice of Continental or American. Atmosphere great.
However, the hotel has been built in the middle of a new satellite commercial centre about 15 minutes from Sandakan. None of the commercial spaces are occupied yet, which gives the hotel the feeling of being in the middle of nowhere. It suited us though, as we were visiting the Orang Utan sancuary at Sepilok and the hotel is on the road to Sepilok, making it 15 minutes closer than Sandakan.
I really hope they can hang on long enough for the area around it to develop, they deserve to make it. It is a lovely place.

Room Tip: When the area develops, a room overlooking the atrium may be quieter
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 18, 2011

Not sure where to start with this review, which is most unlike me, but like a good responsible traveller I almost always post a review of where me and the hubibie stay. First up, I realised that the Best Western in Sandakan, was relatively a new hotel when I booked, but I hadn't realised just how new until we turned up in a taxi. When our taxi pulled up outside my heart sank, but more about that in a minute, but first the positives.

Check-in was friendly and efficient, great bell boy service and we were served fresh orange juice and then shown quickly to our room on the first floor. We'd booked a deluxe room which was just absolutely pure luxury; king size bed, flat screen TV, rainwater shower, desk and chair, sofas, kettle with complimentary tea and coffe and well, probably one of the best rooms that we have stayed in throughout Asia. Breakfast, which was included in our price, was great and the free Wi-Fi was quick and solid. A real bonus, especially because we needed internet for both business and travel blogging. All of the staff were friendly and smiley and couldn't do enough to make our trip more enjoyable.

And now for the downside and I'm afraid there is one. Best Western had only been opened a couple of weeks when we turned up and building works were still in progress. Not just in the hotel but also in the hotel block and the surrounding blocks. We'd booked a deluxe room because the booking.com website said it had a private baloncy; it did not and neither did any of the rooms appear to have private balcony's. Our room looked out on to an unfinished industrial block with works very much in progress.

What was worse still, was the fact that the Cowie's bar, as advertised on Booking.com and in the hotels own literature, wasn't finished or open and neither was there a functioning restaurant or any room service available. There was a smalll Malaysian restaurant about a minute away from reception in the same unit as the hotel, but only Malaysian food on offer and no alcohol. Perhaps the worst thing about Best Western Salakan is that it is s about 15 minutes from Sandakan town, okay only 10 minutes from the airport, but its in the middle of nowhere. No bars, no restaurants, no nightlife within walking distance. No nothing. Mind you, Sandakan town itself, is a dump, so there is really no need to stay in or be amonst the centre.

All in all, a lovely remote hotel with great potential. Maybe in 12 months time, when the hotels has established itself and building works have been completed it will be a real secret gem. But for now, only stay if you want remote luxury, and only then, if you can negotiate a good price. I was happy with my stay but would have been even happier with a cheap rate bearing in mind that the hotel wasn't ready. BTW, I booked with booking.com and the rate was even higher than the Best Western website rate, so check that out first before booking.

Room Tip: Search the internet for the best rate or, if staying in 2011 negotiate best rate with the hotel dire...
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Sandakan Hotel & Residence

Address: Lot E-1-G, Lorong Letat 3, Bandar Letat Jaya, Mile 4, Sandakan 90000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 29 hotels in Sandakan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Sandakan Hotel & Residence 3.5*
Official Description (provided by the hotel):
Best WESTERN Sandakan Hotel and residence is now affiliated to RCI, THE only RCI hotel in Sabah. We have added 32 New hotel rooms and now we have a total of 80 rooms. We have mine 2 Bedrooms family apartment , 1 handicap Room, 1 honeymoon suite and 69 standard, superior and deluxe rooms.We have a new banquet hall capacity for 600 pax Fully air condition., suitable for marriage function, annual dinner, meetings , concert etc.. ... more   less 
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Also Known As:
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia

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