We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad travel agent” 1 of 5 stars
Review of Dive The World

Dive The World
Pulau Sipadan 91307, Malaysia
+60 (0)16 830 8290
Website
Improve this listing
Type: Water sports, Adventure
More attraction details
Attraction details
Owner description: Sipadan diving experts. We are a diving travel agency with local expertise in Sabah. All you need to choose and book your Sipadan resorts or liveaboard at prices no more, and sometimes less, than booking direct with the operators. Sipadan, Mabul, Kapalai, Lankayan and Layang Layang dive resorts. Plus Sepilok and PADI dive courses in Kota Kinabalu.
Genova
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Bad travel agent”
1 of 5 stars Reviewed March 28, 2012

Other times I organized trips with internet agencies and I am always found it good. This time is not been that way. I booked a Sipadan liveaboard in the Celebes Explorer. Before departure there were: delays in responses by e-mail,the agent was unable to send the voucher booked trip, but I received the request to fill out the questionnaire satisfaction when I had to leave yet ..... What more severe after having written that the transport from the airport in Tawau to Semporna was included, on my arrival I have not found anyone to pick me up.!!! And I was travelling from 24 hour from Italy.............................................................

Visited February 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
divetheworldwithus, Manager at Dive The World, responded to this review, April 3, 2012
Hello Antonella, Thanks for your review. Even though it was a bad one, we want Tripadvisor to be an honest reflection of our customers' experience with us. Unlike other businesses on Tripadvisor, all our reviews are genuine.

Sorry that you feel disappointed with our service. I have checked with our sales staff and would like to make 1 or 2 points of clarification.

You mention delays in response to your emails. One of the best things about Dive The World (according to customers) is our speed of response. In this case we sent several emails to you on more than one occasion, as you said you did not receive them. I do not know why you did not receive them in your inbox. It may be that they were caught in your spam filter. Similarly your confirmation was sent on 16 Dec - again we cannot know why this did not make it into your inbox. It really helps if, after initial contact, our customers add our sales person's email address their safe senders list.

In relation to your pick up. All guests are transferred from the airport or hotel to Semporna where they are then taken by speedboat to their Sipadan resort. You arrived and overnighted in Tawau and, as was included in your package, you were transferred from your hotel to Semporna. There was no inclusion of an airport to hotel transfer the day before the start of your package. I can understand why your misunderstanding caused you frustration on your arrival.

So, again, we are disappointed to hear you did not feel our service was great. Most customers do and we always strive to ensure their satisfaction. Maybe if you were to book again with us and use your 5% returning customer discount you might change your mind. :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

38 reviews from our community

Visitor rating
    21
    10
    3
    2
    2
Date | Rating
  • English first
  • Italian first
  • Any
English first
Victoria, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Still a premier dive destination”
4 of 5 stars Reviewed March 2, 2012

Dive The World helped us book a great week of diving at Sipadan and Mabul with Mabul Water Bungalows, highly recommended.

Visited February 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Top Contributor
62 reviews 62 reviews
40 attraction reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
“A Premier Diving Destination”
5 of 5 stars Reviewed January 1, 2012

We stayed at Sipadan Water Village on Mabul Island, and over three days were able to dive once at Sipadan, once around Mabul Island, and once at the Kapalai resort, which is built over a sandbar about 15 minutes from Mabul Island.

Although we only made 4 dives at Sipadan, it is hands-down the best of the major diving sites around Malaysia, all of which I have now had the pleasure to dive at.

Visited November 2011
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Dive The World also viewed

Semporna, Semporna District
Semporna, Semporna District
 
Semporna, Semporna District
 

Been to Dive The World? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Dive The World, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.