I stayed at the resort for three nights with my 3yr old, the island is very beautiful and the beach incredible (especially if you walk along out of the resort a little), the staff also extremely kind and attentive to me and my little boy - however I was unhappy with my room and very disappointed with how this was dealt with.
We booked a garden villa, not because it was cheaper but because I was travelling with a small child and with naps and early nights I wanted something really quiet. I asked during the booking about this and explained our needs. We were given garden room 8 on arrival and I strongly recommend to any other travellers to avoid this room. It is the closest to the kitchen and the furthest from the beach. Instead of being quiet we had a constant buzzing of the generator, small vehicles parking at the back and the regular pumping of the large water tanks. The view from our sun beds and deck consisted largely of the rear buildings and kitchen and at night two security lights, very strong orange luminous light, is put on and shines directly into the bedroom.
The cleaning staff clipped up a couple of towels in the bedroom window to help reduce the light pollution at night, but nothing could be done about the noise, or the feeling of disappointment each time we returned from the lovely beach past the more picturesque villas to our spot. We undoubtedly had the worst room but I gather I had paid the standard rate for the season. The villa we had was newish and part of a set of 4-5 identical ones which appear to have been added onto the row of garden villas at a later date, I think this last one was one too many and is too close to the back of the main building.
When I complained and asked to change I was flatly refused and also patronised by the manager who insisted there was no difference between my villa and any other, which was quite simply untrue. I was told no other room was available for any of the nights we were staying, which I doubted when staying as I saw closed villas and the dining area was never more than half full, but I cannot prove...I feel the manager would have sworn White was black rather than admit any of my complaints were true and simply continued to argue with me rather than offer any practical solution. She stated that as I had paid in advance no discount or refund would be available under any circumstances anyway.
So apart from the amazing beach time, I did a lot of parenting in terms of managing naps, rest or early night to the constant noise and ugly view. It really coloured my stay.
The communal buffet is also a little disappointing, the food is bland and over cooked, more like school dinners than 4 star resort.
- Official Description (provided by the hotel):
- A beautiful peaceful, paradise island resort with PADI Dive Centre, dive packages available with luxury accommodation. Enjoy diving the 6 nearby islands surrounding Pom Pom Island, amazing macro plus beautiful coral fish and turtles. Resort has range of luxury detached beach and water villas constructed for every comfort. Packages include 3 meals per day plus snacks, juices, coffee and tea etc in our famous traditional Malaysian Restaurant. Contact us for more details and prices. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Sipadan Pom Pom Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sipadan Pom Pom Hotel Pulau Sipadan