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“It's getting old...” 3 of 5 stars
Review of The Smokehouse Hotel & Restaurant

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The Smokehouse Hotel & Restaurant
3.0 of 5 Inn   |   Jalan Jeriau, Bukit Fraser 49000, Malaysia   |  
Hotel amenities
Ranked #1 of 5 Bukit Fraser B&B and Inns
Petaling Jaya, Malaysia
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
“It's getting old...”
3 of 5 stars Reviewed March 16, 2011

It's a revisit. decided to have an overnight getaway with the family and thought of bringing my little one for a 'cold' experience so decided to pay this place a visit. the town itself has been refurbished. could see that the community made an effort to renovate the buildings and also parks around the place.

sadly, this little smokehouse, hasn't gotten much of the refurbishment that the township got. still nice and cosy with the tudor decors and such but the rooms, especially the furniture is a tad old. the surroundings and buildings itself hasn't gotten much maintenance in recent years and it really shows due to what nature throws at it. rusty swings (all 3 of them), some areas have over grown vegetation. broken side gate.

rooms are still decent and ok. super clean (like star-studed hotels) not really, relatively its the weather, its damp and when it rains it can get into the rooms and wets the carpets. there's also a musty smell in which clears when the air clears out with wide open windows. after being here about 3-4 times, i tend to notice the noise from the passing and honking cars (if you are staying in rooms facing the road) from the mainroad and it can get annoying when you are there just for total R&R. other than that, the toilets are still the same, clean floors with nice warm/hot strong showers. the typical complementary drinks and english breakfast. not to be missed...the excellent tea time scones.

would visit this place again but that depends on if they do take an effort to upkeep the place well. for the price you are paying vs what you get, doesn't really seem to be bang for your buck anymore.

  • Stayed March 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kuala Lumpur, Malaysia
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed March 14, 2011

Spend a weekend at the Fraser’s Hill Smoke House, stayed in the New Haven Suite. All the suites are located on the 1st floor of the main building, with the dinning area, reading lounge, TV room, waiting lobby and bar on the ground floor. The normal rooms are located on the adjacent building. It is an old British colonial house, hence, you will find paints are flaking, scratch marks on the furniture, carpets a bit worn-out and strayed insects. I find the whole experience charismatic and enchanting. It could use some careful renovations as some of the new addition (like tiles and fittings) did not synergize with the overall architecture. The New Haven Suite is a large room with a queen bed and a separate sitting area, but no TV. The bathroom comes with a tube. It is highly recommended that windows are close if the lights are left on in the evening, lights attract insects. My wife and I had tea and dinner at the Smoke House, tea was simple with delightful scones. Dinner offered regular English fare, the roast dishes are recommended but we enjoyed the Sherry Tifle the most. It was light and not too sweet. The staffs are friendly and remember each guests, the caretaker, Mr Raju is a pleasant gentlemen who makes you feel welcome. During the day, we enjoyed nature via trekking and bird-watching, the evening was spent reading by the fire place. Generally, it was a calming weekend, away from the busy city.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 6, 2010 via mobile

Stayed here for 2 nights recently and whilst it is certainly a relaxing & charming place to stop it needs some renovations. on a positive note the staff are very friendly and the food is good ( if you want olde English fare). Rooms are spacious but you can't help getting the feeling that the building needs some love & attention! N

  • Stayed March 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Malaysia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 13, 2010

Stayed one night in a surprisingly large standard room with a queen sized canopy bed. The building is charming, but lacks maintenance. It was rather noisy as the rooms were facing the main road.

Food at the restaurant was just average and lots of black ants visited the restroom in the morning!

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 29, 2010

We just came back from a 2 nights stay at this hotel. We had taken the two Halcyon Rooms on the second floor hoping to get a view. Sadly none. The hotel is probably the best in Frasers Hill and by far the most charming. Unfortunately it badly needs renovation and maintainence. The outside walls need a coat of paints, the cupboards in the room are breaking down, cobwebs under tables. The list goes on....

The high point of the stay was the afternoon tea with scones. The experience is very nice specially if you have a clear day. Breakfast was also filling and an interesting experience. Unlike the usual buffet style this was a sit down affair. We didn't have our meals at the hotel but the prices we saw were very steep.

There are no TVs in rooms, which can be challenging if there are kids in the group. No internet. No newspaper. And no coffee/tea maker in the rooms.

I would recommend this hotel for those who are looking for a quiet, relaxing holiday. Who will be happy reading books in plush sofas surrounded by memorabilia that are of a period long gone by. Actually this reflects Frasers Hill itself. If the owners can renovate this place and put in a few modern facilities it would be a wonderful place. But then prices would go up....

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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sailing the world
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 24, 2010

The entry and common areas were the definition of "shabby chic" so we were temporarily impressed. After just a few minutes in the room we noticed all the mold, rusty nails, torn furniture, stained linens, sprung mattress, dirty ledges and more but we thought we could stand it. What drove us out was the toilet got completely covered in ants in two hours. Sure, they sprayed but when the ants came back after 2 more hours so we moved to another room. The next day the new room had ants all over the toilet. What's with all the ants?

We were also awoken by a cat crying a our door but we assumed he was after mice so that was OK. We expected more for over $100 a night in Malaysia and we have lived and traveled here over 7 months.

The breakfast was barely marginal with the croissants still frozen in the middle both mornings and omelette's cooked to rubber! The fellows who cooked were from Myanmar and we don't think they really understood the hotel business well. We will say that the scones were excellent and this was absolutely the only place in Malaysia where they didn't water down the fruit juice.

Why did we stay 2 days? It was the busy season and a weekend and we really wanted to see the birds and the rest of Fraser's Hill which was all delightful.

We should have been more organized and made arrangements ahead and stayed at another location but we were driving around Malaysia with spontaneity and we paid the price for it here!

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 16, 2010

For RM385 per night, I would expect something better.

The place had the old time charm, for sure. But the service level was inconsistent. Sometimes we had to ask for things twice or three times.

Hot water is available until 11pm only. There wasn't notice regarding that. I started filling my tub at about 10-ish hoping for a late night soak. The water was fine when I started running the tap, but when I stepped in a few minutes later, it was cold!

They lock up the main building at about 10pm. There's no notice about that either. I wanted to go for a late night walk only to discover that they had locked the doors. The manager was nice enough to let us out for a 5 minute walk though, and waited for us to close up.

Dinner is not recommended. My RM48 roast chicken was dry. My partner's similarly priced steak pie was also bland. Mineral water cost RM5 - the same bottle that they serve in the rooms for free.

The only thing I'd recommend would be their afternoon tea of scones and tea. One set of 2 piece scone with a pot of tea cost RM18. The tea they use is Boh tea, which I can purchase for a very cheap price at any local store. But hey, I actually think Boh is 'up there' with any other expensive brand, so I don't mind it so much. I did notice that if you order one set of afternoon tea (they call it Devonshire Tea), they put 2 teabags in one pot, and if you order 2 set, they serve one pot with 3 teabags only. Not fair really. Other fare I sample is the Rarebit (aka bacon) on toast which is very tasty because they put cheese and white sauce on it, served with delicious fries.

So... just for there for the Scones. Nothing else is worth it.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Smokehouse Hotel & Restaurant

Address: Jalan Jeriau, Bukit Fraser 49000, Malaysia
Location: Malaysia > Pahang > Raub District > Bukit Fraser
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Bukit Fraser
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Smokehouse Hotel & Restaurant 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Smokehouse Hotel And Restaurant
Smokehouse Hotel Bukit Fraser

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