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“Unlikely to stay again here” 3 of 5 stars
Review of Corus Paradise Resort

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Corus Paradise Resort
4.0 of 5 Hotel   |   3.5km, Jalan Pantai, Port Dickson 71000, Malaysia (Formerly Paradise Lagoon)   |  
Hotel amenities
Ranked #17 of 33 Hotels in Port Dickson
kuala lumpur
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Unlikely to stay again here”
3 of 5 stars Reviewed October 6, 2013

the experience started out badly, firstly with my room having a 2 queen size beds whilst in my booking it was suppose to be 1 king size bed. My attempts to change room resulted in the hotel manager offering me , i quote " 2 single beds attached together, and you will be able to feel the partition in the middle". So i just decided to accept the room being that i was so tired. Upon entering the room, the holder to activate the electricity already had a piece of paper stuck in it. The air-con and lights were already on, which bring me to the conclusion that the housekeeping just did the beds and didnt clean other areas of the room. Room was filled with flies, and there was dead flies in the toilet, The shower hole was clogged, so having a shower was a disaster. and to top it all off, the air con started to leak and water started dripping on the bed, Rating should be 4 star for 3 star service and maintainance

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Maximus34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 11, 2013
Dear Maximus34,

Thank you for your review.It is with great dissapointment to learn that we have fallen short of expectations.All issues concerned will be given due attention accordingly.We apologize for all the inconvenience you experienced throughout your stay with us at the resort.
We sincerely hope it will not deter you back from returning with us.

Best Wishes
Mohd Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

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1 review
5 of 5 stars Reviewed October 5, 2013

Went on 16 september to celebrate my birthday with family.it was fullhouse on that day cause of public holiday and we did manage to get a room.friendly staff.very clean and cozy room.the view is fabulous.will be coming back again for wifey birthday just the two us.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ahkuat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 11, 2013
Dear Ahquat,

Thank you for taking time and posting the review.We are happy to learn that you have enjoyed your stay at Corus Paradise Resort.Kindly let me know of your next visit with us in order that we could spring some surprises for your wife on her birthday to ensure a memorable in stay experience for both of you.

Best Wishes
Mohd Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 5, 2013

we have a pleasant stay here..thanks to Mr. Suresh for his excellent services, he was very helful..we was staying in the next door apartment on the 1st nite, since we have to check out at 12pm, he has allowed us to check in early at 130pm though the check in time should be at 3pm. He was so friendly, eventhough he just met us for the first time, which i think other staff should make him as an example..

Initianly we have assign to room no 408, however the aircond was not functioning, and short circut happen few times..technician on duty keep ask us to wait till he fix the problem..but suresh has change our room immediately. He even ask one of our members to review the other room first, before we move in. Good job suresh! ..

However, we feel unhappy with your staff who's incharge of pool (malay guy, mid size n not wearing glas). He was so rude and sounds irritating in explaining the rules.

  • Stayed October 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lena m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 11, 2013
Dear Lena M,

Thank you for taking time and posting the review.We are pleased to know that you found the services of our Assistant Manager-Suresh is to your satisfaction.However, we will look into taking corrective actions on the issue raised with regards of the swimming pool associate.My sincere apologies for any inconvenience caused.We look forward for your next stay with us at the resort

Best Wishes
Mohd Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed October 2, 2013

Somehow managed to booked Corus hotel during my family trip. Room price as per 4 star somehow we're expected is it. But once enter to the room we noticed the toilet not really clean. Time to go pool area with my kids. I confirmed there is no maintenance past few days on the pool. I can see and feel it. I don’t prefer my kids and me go in the pool again at the hotel. The breakfast some food looks chill and not refill again & the waitress just don’t both to looks around the area. Finally the hotel surrounding area such dark and not feel to walk along the beach.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank arban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 4, 2013
Dear Arban,

I would like to extend my sincere apologies for the unpleasent experience that you have mentioned.We have taken note on your comments and have highlighted on the issues raised to the housekeeping and maintanence department team to ensure that the quality of bath room cleanliness and the pool should be on high priority and all times.It was a pleasure to have you as our guest and we hope to have another oppertunity to serve to again at our resort.

Best Wishes
Mohd Fizanee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Port Dickson hotels

Kuala Lumpur, Malaysia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 27, 2013

I had read a lot of negative reviews on the place and was pleasantly surprise. The rooms are clean with clean towels provided, clean sheets, nice and polished floors. Food was good with the beach bbq being the gem. Breakfast is also ok and had something to look forward to with a nice spread. There is also an assistant who is willing to whip up a nice omlette for you.

Of course there are some minor issues e.g. Some of The waiters and waitresses are not trained properly resulting in sometimes misunderstanding of what we ordered; the unavailability of free wifi in rooms (it cost rm9 per hour).
Perhaps there are more or perhaps there aren't..i was there only for a night. Whatever it is come to this resort and experience it for yourselves.

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Nash09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 4, 2013
Dear Nash09,

Thank you very much for the feedback and review with regards of your stay with us.We truly appreciate feedback from all of our esteemed guests as it provides us the opportunity to gauge our overall service delivery standards.
All issues concerned will be given due attention accordingly especially on the competency of the associates at the restaurant and the WIFI.
My sincere apologies for some of the shortfalls during your stay and we are pleased to know that you are happy with the quality of the Room and Food & Beverage.We look forward to your next stay with us.

Best Wishes
Mohd Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kl
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 22, 2013

just came back from corus for a short break 2d1nite stay. the good thing 1st ; *room w seaview(i believe all room w seaview?)*great location,easy to find.... and the worse is rating as a 4 star(there is a certificate on the wall at front desk BUT service and facilities only 2star) *illegel agent outside the hotel make us worried to park our car(managment should look serius into this matter!!unless u guys got commission too!! *check in-no smile-no greetings *room-only 3 power point n 2 not working 1 almost dead-hair dryer not working-bad signal for all channel-no astro?-dirty mug w coffee stain-dirt ceiling & sliding door-dust on curtain-no sliper...thanks to maid as she willing to provide it to us,according to her its only supply in VIP room!!*swimming pool water look like almost 1 week never change*t-shirt allowed for swimming*breakfast with limited chooice-hostess standing to collect a vchr only w/out assist guest to proceed to empty table(crowded when we was there)*pastry not cover properly,flies love it!! check out-same as check in!!
moral of the story...we will not come here again!!the management realy2 have to do something...

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
5 Thank anjalie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 23, 2013
Dear Anjalie79,

I would like to extend my sincere apologies for your unfortunate experience that you have experienced.We have taken note of your comments and have highlighted these issues/matters to the respective departments.On regards to the illegal agents, we have also highlighted to the Apartment unit management to look seriously into it.It is with great disappointment to learn that on this rare occasion we have fallen short of expectations.
On behalf of the management, once again please accept our sincere apology for the inconvenience caused and we certainly looking forward for an opportunity to have you to stay with us again.

Best Wishes,
Front Office Manager-Mohd Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 20, 2013

came back for a short 2D/1N holiday break with my family. check in was smooth and fast n we were greet with better room condition than before. room was cleaner than my first visit and new lcd tv installed with good reception gave us a relief after a bad traffic flow. air condition works fine but looks old and high time to be changed. After enjoying the view, we went down to the coffee house at level 3. ordered some dish from the menu and my children help themselves to the buffet available.
food was great with variety of selection on the buffet. Although my 7 year old daughter mess up our table, the waitress was very warm n patient to clean it and we feel very much at home.During my checkout time, i was so pleased with the bellman who offered his assistance to carry my luggage even without the service trolley. It was a pleasant stay with pleasant people serving us.We will sure come back for more and thank you all for your services.

Room Tip: lower floors had limited sea view due to a lot of coconut tree blocking.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 64nono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 23, 2013
Dear 64nono,

Thank you for your views on Corus Paradise Resort Port Dickson.We are pleased to know that you found the services to your satisfaction.We had shared your compliments with our team and this will indeed motivate them to do better.

Best Wishes,
Front Office Manager-Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corus Paradise Resort

Address: 3.5km, Jalan Pantai, Port Dickson 71000, Malaysia (Formerly Paradise Lagoon)
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Port Dickson
#7 On the Beach Hotel in Port Dickson
Price Range (Based on Average Rates):
Hotel Class:4 star — Corus Paradise Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Corus Paradise Hotel Port Dickson

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