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“This should be last trip to Corus Paradise.” 2 of 5 stars
Review of Corus Paradise Resort

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Corus Paradise Resort
4.0 of 5 Hotel   |   3.5km, Jalan Pantai, Port Dickson 71000, Malaysia (Formerly Paradise Lagoon)   |  
Hotel amenities
Ranked #22 of 34 Hotels in Port Dickson
Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“This should be last trip to Corus Paradise.”
2 of 5 stars Reviewed October 2, 2013

Somehow managed to booked Corus hotel during my family trip. Room price as per 4 star somehow we're expected is it. But once enter to the room we noticed the toilet not really clean. Time to go pool area with my kids. I confirmed there is no maintenance past few days on the pool. I can see and feel it. I don’t prefer my kids and me go in the pool again at the hotel. The breakfast some food looks chill and not refill again & the waitress just don’t both to looks around the area. Finally the hotel surrounding area such dark and not feel to walk along the beach.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 4, 2013
Dear Arban,

I would like to extend my sincere apologies for the unpleasent experience that you have mentioned.We have taken note on your comments and have highlighted on the issues raised to the housekeeping and maintanence department team to ensure that the quality of bath room cleanliness and the pool should be on high priority and all times.It was a pleasure to have you as our guest and we hope to have another oppertunity to serve to again at our resort.

Best Wishes
Mohd Fizanee
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178 reviews from our community

Traveler rating
    5
    31
    41
    36
    65
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85
27
5
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 27, 2013 via mobile

I had read a lot of negative reviews on the place and was pleasantly surprise. The rooms are clean with clean towels provided, clean sheets, nice and polished floors. Food was good with the beach bbq being the gem. Breakfast is also ok and had something to look forward to with a nice spread. There is also an assistant who is willing to whip up a nice omlette for you.

Of course there are some minor issues e.g. Some of The waiters and waitresses are not trained properly resulting in sometimes misunderstanding of what we ordered; the unavailability of free wifi in rooms (it cost rm9 per hour).
Perhaps there are more or perhaps there aren't..i was there only for a night. Whatever it is come to this resort and experience it for yourselves.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, October 4, 2013
Dear Nash09,

Thank you very much for the feedback and review with regards of your stay with us.We truly appreciate feedback from all of our esteemed guests as it provides us the opportunity to gauge our overall service delivery standards.
All issues concerned will be given due attention accordingly especially on the competency of the associates at the restaurant and the WIFI.
My sincere apologies for some of the shortfalls during your stay and we are pleased to know that you are happy with the quality of the Room and Food & Beverage.We look forward to your next stay with us.

Best Wishes
Mohd Fizanee
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kl
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 22, 2013

just came back from corus for a short break 2d1nite stay. the good thing 1st ; *room w seaview(i believe all room w seaview?)*great location,easy to find.... and the worse is rating as a 4 star(there is a certificate on the wall at front desk BUT service and facilities only 2star) *illegel agent outside the hotel make us worried to park our car(managment should look serius into this matter!!unless u guys got commission too!! *check in-no smile-no greetings *room-only 3 power point n 2 not working 1 almost dead-hair dryer not working-bad signal for all channel-no astro?-dirty mug w coffee stain-dirt ceiling & sliding door-dust on curtain-no sliper...thanks to maid as she willing to provide it to us,according to her its only supply in VIP room!!*swimming pool water look like almost 1 week never change*t-shirt allowed for swimming*breakfast with limited chooice-hostess standing to collect a vchr only w/out assist guest to proceed to empty table(crowded when we was there)*pastry not cover properly,flies love it!! check out-same as check in!!
moral of the story...we will not come here again!!the management realy2 have to do something...

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 24, 2013
Dear Anjalie79,

I would like to extend my sincere apologies for your unfortunate experience that you have experienced.We have taken note of your comments and have highlighted these issues/matters to the respective departments.On regards to the illegal agents, we have also highlighted to the Apartment unit management to look seriously into it.It is with great disappointment to learn that on this rare occasion we have fallen short of expectations.
On behalf of the management, once again please accept our sincere apology for the inconvenience caused and we certainly looking forward for an opportunity to have you to stay with us again.

Best Wishes,
Front Office Manager-Mohd Fizanee
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 20, 2013

came back for a short 2D/1N holiday break with my family. check in was smooth and fast n we were greet with better room condition than before. room was cleaner than my first visit and new lcd tv installed with good reception gave us a relief after a bad traffic flow. air condition works fine but looks old and high time to be changed. After enjoying the view, we went down to the coffee house at level 3. ordered some dish from the menu and my children help themselves to the buffet available.
food was great with variety of selection on the buffet. Although my 7 year old daughter mess up our table, the waitress was very warm n patient to clean it and we feel very much at home.During my checkout time, i was so pleased with the bellman who offered his assistance to carry my luggage even without the service trolley. It was a pleasant stay with pleasant people serving us.We will sure come back for more and thank you all for your services.

Room Tip: lower floors had limited sea view due to a lot of coconut tree blocking.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 24, 2013
Dear 64nono,

Thank you for your views on Corus Paradise Resort Port Dickson.We are pleased to know that you found the services to your satisfaction.We had shared your compliments with our team and this will indeed motivate them to do better.

Best Wishes,
Front Office Manager-Fizanee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 20, 2013

My Hubby and I traveled to Port Dickson for a short vacation. We really enjoyed the stay during our vacation. The view from room was so awesome. Friendly staff as this is our first time stay in this Hotel. My hubby liked this hotel very much.. Surely will come back again!

Room Tip: Seaview is awesome..
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 24, 2013
Dear Ivyblue M,

Thank you for taking the time and posting the review.We are happy and pleased to learn that you have enjoyed your stay at Corus Paradise Resort Port Dickson.We look forward to your next stay with us at the resort in the near future.

Best Wishes,

Front Office Manager-Mohd Fizanee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL, Malaysia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 16, 2013

My friend & I had a last minute traveling to Port Dickson for a friend's wedding. And was browsing through the net (Booking.com) and found a good deal from the Corus Paradise Resort. It was only RM278 (tax included / RM239.70 w'out tax) + Breakfast, and we got the Deluxe Double/Twin Room with Sea View (no balcony). 2 double bed, which can accommodate 4 pax actually. It was easy to find the location of the hotel as it was a few km from the PD tol.

Basic facilities of coffee/tea maker, TV (the reception was not really good but watchable), air-cond worked fine, bathroom was clean & a little small. The shower draining hole wasn't working well as it drained slowly, hope they can service/or check it more often.

Positive -Registration was easy & fast. The From Office Supervisor - Michelle, was really friendly and smiley despite a full occupancy and a lot of people were checking-in (some company's family day). Can see that they were showing a friendly face to all guest, even though i saw a few annoyed guest who had to wait a little longer for check-in coz their room were still not ready. Michelle and her team were dealing with all the guest in a polite manners. Checking-out was the same, fast and friendly.

Positive - I would suggest to anyone who love a good sunset view. The view were pretty, the wind/breeze were chilly and not hot/sticky. Nice!! my friend & I waited by the beach for the sunset and it was worth it.
Negative - The hotel had a lagoon which before was very pretty but now, it look abandoned. They really need to clean up the lagoon and make it pretty as the main attraction. Please do!!

Area to fix/to take note for the hotel - Lift was a little run-downed & small, the drainage hole in the shower need service so that it doesn't flood the whole place, change the air-cond coz the one even though it worked fine, it looks too old and as if it's broken, have a better parking space.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 24, 2013
Dear bbgTravel,

Thank you for your review and recommendation.We will certainly look into the areas of improvements and i am also pleased to hear that you are happy with the services rendered by our Front Office Supervisor-Michelle and the front desk team.We have shared your comments with the team and certainly this will spur and motivate them to do better.We look forward to your next stay with us.

Best Wishes

Front Office Manager-Mohd Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 6, 2013

me n my family of five went to stay there recently having seen through website it was a nice hotel/resort etc. when we arrived the room was sad as in desperately need a "face lift", the floor was sticky, electrical wires sticking out were dangerous for small children and the toilet was leaking. I made a complained then they offered us a different room and yes, it was upgraded but no better than the previous one. it seems a shame coz it is a very nice hotel but seems unloved! the nxt morning breakfast was no better, even the staff was rude and grumphy. the pool water was dirty as in hasn't been cleaned for weeks. i hope the management will try to bring back their glory days.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohd Fizanee R, Front Office Manager at Corus Paradise Resort, responded to this review, September 14, 2013
Dear Suriany J,

Thank you very much for the invaluable feedback with regards to your stay with us.It is with great dissapointment to learn that on this rare occasion we have fallen short of expectations.All issues concerned will be given due attention accordingly.We sincerely apologize for all the inconvenience you experienced throughout your stay here at the resort.We certainly look forward for an oppertunity to have you to stay with us again.

Best wishes
Front Office Manager-Fizanee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corus Paradise Resort

Address: 3.5km, Jalan Pantai, Port Dickson 71000, Malaysia (Formerly Paradise Lagoon)
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Port Dickson
#5 On the Beach Hotel in Port Dickson
Price Range (Based on Average Rates): $
Hotel Class:4 star — Corus Paradise Resort 4*
Number of rooms: 200
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Also Known As:
Corus Paradise Hotel Port Dickson

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