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“Bad PR ,Terrible food,In total everythg was overpriced and a RIP of for Malaysians” 1 of 5 stars
Review of Avillion Port Dickson

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Avillion Port Dickson
4.0 of 5 Hotel   |   3rd Mile, Jalan Pantai, Port Dickson 71000, Malaysia   |  
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Ranked #3 of 34 Hotels in Port Dickson
Petaling Jaya, Malaysia
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
100 helpful votes 100 helpful votes
“Bad PR ,Terrible food,In total everythg was overpriced and a RIP of for Malaysians”
1 of 5 stars Reviewed August 23, 2011

Wonderful place to be at PD.I think its the best among the rest.WELL I THINK NOT ANYMORE!This is my third visit to Avillion on the 21/08/2011.However i have not been happy with the service,room cleanliness and overpriced food!!

Service - Duty Manager named Balan calls up at 10pm and asked us to tone down..because we were too loud.He demanded to knw how many of us in the room.Informed that there were 3 of us (3rd person was an guest from seremban but not staying in).He was way too rude while handling the whole scenario and behaved very unprofessionally forgetting that we were the guest and also paying for our room.We were at the balcony and having some fun when the call came thru.I pointed out to him that we are here to have a good time and its still early below 12am.If someone wants complete serenity at 10pm, well its just too bad the walls are just too thin,pack your bags and move somewhere else.I told him to be fair and access the situation personally before jumping the gun & haressing the customer verbally.Well apparently he informed me that the neigbour was eurasian..well its just too bad ,do i look as if i care?Why the double standards?He just could not take what i was saying and was very rude and repeted a couple of times accusing me of "are you threatening me"?I asked him back,why is it a threat to you?It should be otherwise.I told him that do not want to speak to you and i'll handle this issue in the morning,as i feared for our safety.I was totally in shock and appalled that,how can a duty manager be so rude to their guest?The senior manager on duty just apologized and informed that he will put it to the GM in regards to this issue.Well no one got back to me in regards to this until today.

Cleanliness - The only new thing about this room was the Lcd Tv..apart from that everythg look pretty shabby and the blinds was soiled.The amenities was not stocked whn we entered the room(not a problem as the housekeeping guy came over and stocked up,very friendly and decent person).The window colored window sill of the bathroom was dusty and rusty.Mini fridge was extremely small and not cool.Room needs to be refurbished along with the latest trend for the price that we are charged!Its not cheap a bloody Rm 470 per night!

Food - One can of Sprite was Rm8.00, 4 plain toast wt butter was Rm16.90.For the breakfast buffet for Rm38++,nett was Rm44,being charged for service & it was a total let down.To add salt to injury,restaurant was over crowded (not full occupency)and no place to sit.Short of cutlery,drinking cups and food was not replenished,i had to chase the waiter a few times to get it done.Variety of food sucked..same old variety for the 3rd visit.In short please dont dine in or buy their F&B voucher.Its such a rip off.For the same price you can eat at any seafood restaurant in PD which is far more cheaper.Hole in the pocket will be smaller,stomach fuller and a big smile of satisfaction.Do not eat at avillion PD unless its FOC( which comes with the room purchased)

Talk abt one malaysia..we have to fork out more to enjoy vacations at our own country.Looks like AVILLION PD only caters for NON-Malaysians.

Room Tip: Water Chalet has the best view ..plus soothing + calming effect.Minus is it can get way too hot duri...
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  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Perth, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 19, 2011

Check in took along time, rooms are okay, nice big beds and a big balcony on the water. Really big open sky bathroom, looked very romantic on the pictures but in reality not very handy because of the humidity and mosquitos. There are two swimming pools, one of them is only for adults. There is a small slide next to the other pool.Breakfast was okay but not spectacular and the service was poor.We had to wait for a table because it was full and even the cutlery was finished and the glasses for the juice. There is a nightmarket at walking distance with a few restaurants .Besides a long beach there is not very much to do in Port Dickson what makes you very dependent on the hotel which is old and too overpriced for what you get.

  • Stayed January 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
66 reviews 66 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed August 10, 2011

This is a great spot for a relaxing retreat. We spent a few days in a sea chalet in March, and we loved it. The chalets are spacious, with a lovely alcove seat/ bed where you’re surrounded by the shimmery water.

The room is a good size, with a comfortable (if rather high) poster bed, window seat, balcony, and best of all: an outdoor shower- indoors! (It’s basically open to the sun and sky, but cocooned inside the chalet.

It was magical to literally walk, breath, and sleep on water (well depending on the tide). Sounds of the waves are soothing, unless there’s a thunderstorm, which happened only once during our stay. Service was good, but cleaning took a long time, and so did in-room dining. I can’t really blame them with the size of the resort, but my advice is to go to the restaurant.

A walk on the beach is a must- try to experience both sunsets and sunrises, each is uniquely beautiful. Beware of the Humidity (and the insects it invites- I was constantly checking corners)! We ended up staying in, between 10-3, as it was just so hot! That gave us a chance to do a lot of midnight exploring, which was lovely with the surreal lighting of the resort.

Breakfast is good, with some nice delicacies provided. Pool seating is great, but I’d go early to avoid the morning rush and heat. Their restaurants, although offering little variety, are pretty amazing (You must try the Duck Risotto- divine!)

Although families might run out of things to do after a while, it’s a great place for a short relaxing getaway. Enjoy !

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
164 reviews 164 reviews
32 hotel reviews
Reviews in 49 cities Reviews in 49 cities
253 helpful votes 253 helpful votes
3 of 5 stars Reviewed July 31, 2011

Venue is pretty close to town so i went dining in the town especially in Malay stalls & restaurants. Counter staff are friendly but not efficient & several important requests got delay quite rampantly & can be frustrating. Rooms are quite small even for Asian body size. Some facilities are not well-maintained & not functioning as expected. Food in restaurant can be more exciting especially with local dishes like nasi lemak, mee goreng, lontong, curries & stir-fried veges. Sea-views and sceneries are excellent especially during sunset. Fun in the swimming pool. Quiet & relaxing but nothing much to do.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
211 helpful votes 211 helpful votes
4 of 5 stars Reviewed July 29, 2011

We live in Kuala Lumpur. Instead of always getting on a plane to visit other Malaysian Islands or neaby countries for long weekends, we've been looking for a get-a-way resort close by that we can just escape to for a night or two at a time, and also recommend to friends visiting KL.

The Avillion had been recommended by an expat friend who held his wedding there in September 2010 so we went there last week for a one-night trial. Overall, we enjoyed the experience and will go back again when we need a quick dose of waterfront bliss and escape from the city.

It's almost exactly one hour from the city center of KL to arrival at the Avillion: painless! The resort is a combination of western comfort/design in the individual rooms and a Malay feel to the resort itself. We stayed in a premium waterfront chalet. Potential guests should be aware that the hotel has different types of water view rooms; some are in rows that face other water chalets (so you can see your neighbors if you decide to sit outside on the balcony) and some are over sandbanks so you are only over water when the tide is in....if you want a waterview room that faces only the sea and is always over water, you need to ask for the chalets at the end of the pier (i.e....there are blocks of rooms in series: 600/700/800/900 and the sea-facing-only rooms are at the end of these series, approximately numbers 12-18 in each block, so be sure to enquire about which rooms are available). There is also an issue about the sun blaring down on the balconies...we checked in at 3pm and looked forward to reading on our seafront balcony, but the sun was too strong and we had to wait until the sun was near setting (about 6:45pm) to enjoy use of our seafront balcony (kind of defeats the purpose of the balcony, except we did sit out for a fabulous sunset with a glass of wine we ordered from the hotel bar....a very cold and refreshing Sauvignon Blanc!). We were in the 900 series, so if you want a room in which you can enjoy your balcony over the water, be sure to ask for one that is in the shade during the day.

The hotel is extremely family-oriented so a fantastic place to take your children during school holidays, etc. There is an entire part of the hotel (which we did not venture near as we don't have kids....) that is in a main building with rooms overlooking the main pool and first floor restaurant. There is also a wonderful little kampung area that has been created to resemble a traidtional Malay family yard with bunnies/chickens/doves/peacocks/turtles, etc...children/families are allowed to feed the animals and even this adult enjoyed watching these very healthy and happy animals in their traditional environs. There are also resident peacocks that ramble around the hotel gardens...just lovely. And, there are little areas set up to read, meditate, and enjoy nature throughout the hotel grounds; very well done. Even in this large hotel, you can find private little nooks and crannies to quietly read a book, etc.

However, I would also advise that if you have an aversion to children, this may not be the best resort to "escape" in. If you are young honeymooners who just want to get away from KL or are oblivious to children, you will likely be all right and the hotel grounds are lovely, and waterfront rooms quite romantic. But, if you are old, jaded expats like ourselves, then it might be best to stay at this resort when school is in session or on weeknights when there will be fewer children at the hotel. Children seem to tend to stay in the one area of the hotel where the pool/children's activities are, but our neighbors in our waterfront room had a screaming toddler (and very loud Cantonese in conversation) on the balcony (but at least they all went to dinner before sunset). The rooms were wonderfully soundproof (we were very impressed) but you can't guarantee no children in nearby rooms, even in the premium chalets. Also, there is a very attractive "adults only" swimming pool, which we enjoyed (and spent three hours there while waiting for the sun to set so we could go on our balcony)....however, twice during those three hours children (w/parents) jumped into this pool. The staff obviously doesn't like confrontations as I was sufficiently "evil" to go up and ask them to tell the parents to take their children to the other pool. Once gone, the pool was again a pleasure to be at...we had snacks and drinks poolside and the food was excellent and service very good.

We dined in the upstairs restaurant, outdoors (again, most people with children dined inside in the a/c, but if you want to avoid children, weekends/school holidays not the best time to visit as there were still several families dining outside near us...). We were extremely impressed with the quality and freshness of the food; there were a couple of things I wanted changed and ordered off the menu, and the chef came through superbly. We enjoyed our meal immensely and although a very small choice of wines, we were very pleased with our choices. We also had drinks right after sunset at the hotel's spa bar (which is lovely...a circular seating area over the water...and as most of the hotel's Malay guests don't drink alcohol, we had it all to ourselves...). The drinks were well made and service efficient. This would be a great venue within the hotel to have a party.

All in all, we enjoyed our stay but will choose to go back when there are likely to be fewer children on the premises, and we will choose a waterfront room with balcony primarily in the shade. The hotel grounds are lovely and it's a great way to just get away from work/city life within an hour....

Room Tip: Choose your water chalet carefully depending on if you want to view only the sea...
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangor County Down
Top Contributor
58 reviews 58 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 29, 2011

We stayed for one night only and largely enjoyed the experience. Staying in the rooms over the sea was fun and the standards are high. The wedding party some 50 metres away on the beach deafened us until it ended promptly at 11pm. No warning of this ear splitting experience was given.
We were advised that formal attire was required for the dining room - needless to say everyone else wore t shirts, shorts and flipflops. Service was somewhat random which spoiled good food. Clearly a lack of supervision.
Check out was rather chaotic in contrast to check in - the fuss over having left a keycard in the room was novel. Less so was the omission of 'happy hour' drinks discounts. When signing a chit double check before signing as they do not give you a copy until you are checking out and all are placed in an envelope. Many presumably do not check until they get home.
This place has the potential to be really good and the location and gardens are beautiful. The petting zoo is well kept and spacious. The staff try really hard to please but lack of management presence is evident.
It could be so much better.

Room Tip: Over the sea really fun.
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dubai, United Arab Emirates
Top Contributor
121 reviews 121 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 28, 2011

Are travelling through Malaysia, we decided to End our trip at Avillion. It is actually more close to the airport than KL is. Checking in takes rediculously long but the people are nice. We are in a waterfront chalet which is truly very nice. The chalet is big enough for 2 adults and 2 children of 12 and 12. We actually didn't see them much as there is really a lot to do for them. The pool is nice but need vacuming more often. The restaurant is ok. Not really 5*, but it's a resort after all.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avillion Port Dickson

Address: 3rd Mile, Jalan Pantai, Port Dickson 71000, Malaysia
Phone Number:
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port Dickson
#2 On the Beach Hotel in Port Dickson
#3 Best Value Hotel in Port Dickson
#3 Luxury Hotel in Port Dickson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Avillion Port Dickson 4*
Number of rooms: 240
Official Description (provided by the hotel):
Designed with the architecture of an Old World Malay fishing village in mind, the resort fuses traditional culture with contemporary luxuries, giving guests the opportunity to experience Malaysia's rich heritage while living in comfort. The result is a perfect hideaway where you can escape the hustle and bustle of city life and take a much needed breather. ... more   less 
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Also Known As:
Avillion Port Dickson Hotel Port Dickson
Avillion Hotel Port Dickson
Port Dickson Avillion Hotel

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