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“Friendly staffs, but need improvement for cleanliness.” 3 of 5 stars
Review of The Guest Hotel & Spa

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The Guest Hotel & Spa
PT 4704, Jalan DS 3/1, Bandar Dataran Segar, Port Dickson 71010, Malaysia   |  
Hotel amenities
Ranked #7 of 33 hotels in Port Dickson
1 review
1 helpful vote 1 helpful vote
“Friendly staffs, but need improvement for cleanliness.”
3 of 5 stars Reviewed August 24, 2013 via mobile

Based on own experience:
- front desk and staffs is friendly and helpful.
- found some ants in small pantry area in room - wardrobe is smelly,maybe is still new.
- Toilet overall ok but lack of hanger to put towel and shirts.
- There are flies found in the restaurant.
- breakfast lack of choice and the food is not heated (porridge).

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Petaling Jaya, Malaysia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 25, 2013

Rooms were clean and rather spacious. Service was poor, both front desk and restaurant. Breakfast was ok with limited selection. Location was good however not beside the beach, just beside a supermarket with food available across the road and around the area. Wanted to try their spa, however it was not opened. Pool was small, Gym was clean and new. Expected of a new hotel in which everything is still new and clean. Hopefully, they'll maintain it as time goes by.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 29, 2013

This hotel impresses the moment you walk in. My reviews are usually based on the amount paid. So based on the amount paid for a family room, this hotel is excellent.
The room was spacious with 2 queen sized beds. The is a 2+1 sofa with a coffee table with LCD TV. There is enough space to put 2 single mattresses on the floor in case you need more sleeping area. Unfortunately they do not provide extra beds. The Air-Conditioning unit was over sized and provided cool comfort for everyone.
Public facilities like the swimming pool, kids pool and gym is basic but adequate.
Breakfast buffet spread is adequate with local fare and also has an egg station.
There is a café and a hypermarket within walking distance. Since this hotel is new and situated in a new area, parking is ample.
Lots of famous eateries within 5 mins drive ( Lukut Town)
This hotel is perfect for a short getaway if the beach is optional.
Now comes the negative side. The check-in and check-out service is slow and the staff needs to be more efficient. Room service is really bad. We asked for additional items like extra cup, glasses were just not entertained even after several phone calls. The coffee sachet placed in the room is undrinkable. Tasted like made of plastic. The shower and shampoo gel provided smells really weird.
With some improvements to the service I believe this place will be excellent. I will definite stay here again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 7, 2013

I am looking for a short weekend runaway and i found this hotel in PD. Although it is not at the beach side but is just nice. Not crowded because it open in a new shop-lot area (behind the hotel was the guarded residence area.
Because it is very new (Open early of this year), the cleanliness & the condition of the room is great. The front desk staff is very friendly.
Due to it is new & some distance from the main beach (about 10KM, 15 minutes drive) , the occupancy of the room is very low (about 20%). I can enjoy the whole swimming pool (small), sauna & steam facility with my wife alone.
If you not looking for a luxury beach resort, this will be your great choice.

Room Tip: Request for street view (front) room.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sri Kembangan, Malaysia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 7, 2013

Interested with the facilities as in the advertisement. Went to this hotel to spend weekend with my family, the room is new, looking good BUT quite disappointed due to:
1) Want to change twin bed to 1 single queen bed, but the staff refuse to change because she said that the room are fully booked. How come the room ware fully booked but i saw only a few people in the hotel and also in the car park until the next morning.
2) There is only 1 Jacuzzi and sauna, Its unisex and small. Need to wait until next day to use it due to queuing. Too bad. There is no steam inside the sauna room, only heater!!
3)Gym, Spa, Jacuzi and Sauna only open from 7am to 7pm.
4)Too small swimming pool for kids and adult.
4) During breakfast, got many fly inside the restaurant.
5) No staff on duty on Sunday morning at swimming pool area to ask for towel provided.
6) Low water pressure in the bath room.

Room Tip: Swimming pool, Spa, Jacuzzi, Steam Bath......better find other place..
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 9, 2013 via mobile

Was recommeded to stay in this hotel when i asked for information at tdc information on the pd highway. Stayed in this hotel from march 9-10. Was impressed by its newness ( was told it was opened early this year ). Hotel very clean with impeccable service. Real value for money . Next to Giant supermarket. Only downside - need to drive 10 min to the beach.
Michael chan

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Guest Hotel & Spa

Address: PT 4704, Jalan DS 3/1, Bandar Dataran Segar, Port Dickson 71010, Malaysia
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 33 hotels in Port Dickson
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The Guest Hotel & Spa is a modern and inspiring 3-Star hotel located along the coastal stretch of Port Dickson situated in Bandar Dataran Segar, an entertainment city. It is easily accessible via the North-South Expressway and is about one hour’s drive from Kuala Lumpur and only 30 minutes drive from Kuala Lumpur International Airport. ... more   less 
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