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“good breakfast and nice rooms.” 4 of 5 stars
Review of Thistle Port Dickson Resort

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Thistle Port Dickson Resort
4.5 of 5 Resort   |   KM16 Jalan Pantai, Port Dickson 71050, Malaysia   |  
Hotel amenities
Ranked #1 of 35 Hotels in Port Dickson
1 review
1 helpful vote 1 helpful vote
“good breakfast and nice rooms.”
4 of 5 stars Reviewed April 4, 2013 via mobile

awesome service crew, with a 1000 smile. Variety of food also good. Nice & neat 'GLASS' called restaurant. Cant get enough. The swimming pool very huge and nice small one for my kids. Rooms day bed with a view of the straits of malacca. Wow.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, Manager at Thistle Port Dickson Resort, responded to this review, April 6, 2013
Dear Reviewer,

Many thanks for your review and we are happy to hear that you enjoyed your experience here. Staff friendliness is very important to us and the team will be thrilled with this feedback.

If you are returning to Port Dickson in the future, we shall be delighted to welcome you back.

In the mean time, please contact me if I may be of any service.

Yours Sincerely,

John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 3, 2013

Good pools for kids and nice to sit by pool and order food/drink whilst they play. OK stretch of beach for walking along - wouldn't swim in the sea here but not hotel's fault!!! Room overlooking sea pleasant and large. Free wifi in lobby great for checking mail etc. Chose a very quiet time so felt like we had the run of the place. Service levels very good: staff moving loungers and shade for us, restaurant service pleasant and efficient, check in very smooth. But if you want pampering then you need to see this as not an internationally recognized 5star. Small things might bother you: having to ask if they can take the luggage out of the car, not coming back to clean the table (by the pool) after you've eaten, not really really clean rooms. Good points: pools, free wifi in lobby, breezy lobby cafe, reasonable evening meal prices, big comfy rooms, very quiet during off peak weekdays. Bad points: a little more attention to detail needed, kid's playroom very run down and dirty, breakfast very disappointing.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, April 4, 2013
Dear Reviewer,

Thank you for taking the time to give us your feedback. It is good to hear that you enjoyed your time here and we have noted your suggestions for improvement. The hotel has recently been awarded its fifth star but I understand your point very clearly - it is all about getting those little touches right, every time.

We hope to welcome you back to the hotel in the future and please contact me if I may be of any service in the mean time.

Yours Sincerely,

John Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 1, 2013

Good for family travllers, many activities for kids. Very good resort, Not expensive. Friendly staff, very helpful. Will definitely Come back again.
When i tried to sleep at pool side, i Found it very noise Coz too many kids. .... this s d Only disadvantage, many many kids.
Breakfast has to queue for seat, later i asked reception and came to know that d resort s full for d whole week. So y cant they open Other restaurant which s Not open in d Morning to accommodate guests instead of making us wait. i m Not unhappy Anyway As d staff r nice And Food is Nice too.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, April 2, 2013
Dear Reviewer,

Thank you for taking the time to review our hotel. We are really happy to hear that you enjoyed your time here. Staff friendliness and good food are the cornerstone of a great guest experience and we have been working hard to enhance both.

We have now started to open all three of our restaurants and we are looking at adding a fourth location for breakfast. Thank you for this suggestion and we are sure that it will make breakfast all the more comfortable and relaxing.

When you are returning to Thistle Port Dickson in the future, please contact me directly and I will be happy to take care of your booking.

Yours Sincerely,

John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 31, 2013

Can't fault this hotel for facilities and rooms. Rooms are a very good size with a very nice bathroom. Room service is prompt. Room cleaned efficiently and effectively. Staff all very hospitable. Nice touch - welcome drink. I would only say that don't waste your money on a sea facing room, as the rooms that are sea facing are actually pool facing and you can only just see the sea on the horizon especially if you are on the 3rd floor. The pool facing/sea facing rooms can get a little noisy as this is a family hotel so lots of families with little ones frequent this hotel esp on the weekend. If you want something quieter then take the garden view as these face the golf course and would definitely be quieter then the sea/pool facing. Room service is a little pricey, it cost us RM62 for two club sandwiches and we paid half this price when we dined at a local restaurant. This hotel is not one for couples if you want a quiet weekend away. The hotel caters for weddings and functions so it may get a little crowded and noisy as well.

Room Tip: Don't waste your money on sea facing as you will get a room that faces the pool that is very noi...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, April 2, 2013
Dear Reviewer,

Many thanks for your feedback and we are glad to hear that you enjoyed your time here. I have taken note of your suggestions for improvement and we will discuss these as part of our weekly team meeting.

If you are returning to Port Dickson in the future or if we can be of any service, please contact me directly. Contact details are displayed at the top of this page.

Once again, many thanks for taking the time to post your review.

Yours Sincerely,

John Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 31, 2013

The hotel itself is nice. Very quiet during the week and rammed full of locals at the weekends. Huge swimming pool, but be aware that it is the deepest swimming pool I have ever been in! The rooms are ok, but you have to pay extra if you want a pool view room, which I would suggest.
Internet in the rooms is slow and expensive. It's free in reception, but also very slow.

The 2nd smaller pool near the beach is great.

The food and service is appauling.We dined poolside, and in Fresh restaurant and I also had breakfast. All meals were terrible. Cold, inedible, and delivered in a random order. At one point we were eating in Fresh Restaurant and there were 9 members of staff around us, none of which could help, or take our order!

I sat at the pool bar for more than 25 minutes before a member of staff arrived to serve a drink. And then they didn't have the key to the fridge!

The bar at the beach front is nice, but again the service is terrible.

On top of all this the cost of drinks and food in the hotel is crazy!
They were charging 28Ringits for a small local beer (£6.00)
My total expense bill for a 3 day stay, and only a few drinks and a couple of meals was over £350 GBP!!

All food, drinks (and amazingly) even the buffet breakfast has tax and service added to the invoice! They refer to it as + + and when I suggested that a service fee on a buffet breakfast that I served to myself was a bit over the top, they looked at me like I was mad!

Check-in was slow and unorganised. Check-out even worse. With no working credit card machine, and nobody that knew how to work it either.

We tried to play golf (good 9 hole course owned by the hotel) It took more than 1 hour to get equipment, pay green fees and buy some balls. I wish we hadn't. The cost to play 9 holes was unreal! The clubs and buggy terrible, and the service even worse.

Would I stay here again? Possibly. But I wouldn't eat or drink in the hotel....

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, March 31, 2013
Dear Reviewer,

Many thanks for taking the time to review Thistle Port Dickson. I am obviously very sorry to learn that we have let you down so badly. Your comments are noted and we will use your feedback to improve the guest experience - particularly in the areas of smooth service and appropriate pricing.

It is good to read that you would be willing to give us another chance and, when the time comes, please contact me directly so that I can assist with the booking and thank you personally for your very constructive feedback.

Yours Sincerely,

John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NE scotland
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 30, 2013

Stayed here for 3 months on Business. we had up to 60 guys staying at one point.
The hotel is well presented and clean the rooms are spacious, clean, the beds are massive and comfy.
The hotel staff can’t do enough for you, the really do try hard.
The Manager John is a great guy and tries very hard to make an impression and you can see it is working.
Bar staff at the cumulus bar are great, Jay and Rolex.
Food
There are 3 restaurants to choose from, all good but the Chinese is amazing, Tan the waiter can’t do enough to help.
Had a couple of rounds of golf on the 9 hole course, nice little challenging course but hardly used. The Hire equipment is a bit basic.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, March 31, 2013
Dear Reviewer,

Thank you for your review of Thistle Port Dickson. It was our great pleasure to look after you and your colleagues for such a long time and we are delighted to hear that you enjoyed your stay.

If you are returning to Malaysia in the future, please contact me directly and I will gladly assist with your booking

Yours Sincerely,

John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 30, 2013 via mobile

Overall the hotel is nice and the rooms are spacious. Food is nothing to rave about but decent. Prices are fair. Service can be improved somewhat. Took awhile at check-in. Had to sort things out with names in the absence of our booking reference number. Pool is huge with good child amenities. Beach shoreline goes down in the afternoon exposing alot of rocks.
Overall i would say it was good for the money but wouldn't probably plan a trip back anytime soon.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, April 4, 2013
Dear Reviewer,

Thank you for taking the time to give us your feedback. Our aim here is to exceed your expectations but it appears that we very much "underwhelmed” you on your recent stay. Please accept our apologies for this.

However, we will take your comments on board and make the necessary improvements in order to ensure that we "wow" you next time.

Please do let me know if I can be of any service in the future.

Once again, many thanks for your feedback.

Yours Sincerely,

John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Port Dickson Resort

Address: KM16 Jalan Pantai, Port Dickson 71050, Malaysia
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Port Dickson
#1 Luxury Hotel in Port Dickson
#1 On the Beach Hotel in Port Dickson
#1 Spa Hotel in Port Dickson
#2 Best Value Hotel in Port Dickson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Thistle Port Dickson Resort 4.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Thistle Port Dickson Hotel Port Dickson

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