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“Bad Attitude” 1 of 5 stars
Review of Thistle Port Dickson Resort

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Thistle Port Dickson Resort
4.5 of 5 Resort   |   KM16 Jalan Pantai, Port Dickson 71050, Malaysia   |  
Hotel amenities
Ranked #1 of 35 Hotels in Port Dickson
Melaka, Malaysia
1 review
10 helpful votes 10 helpful votes
“Bad Attitude”
1 of 5 stars Reviewed February 11, 2013

Hotel was nice and busy hotel during chinese new year. We was entertained by Clown at the lobby great. Check in too slow and our room is not ready at 4 pm. After got room key I was at the lobby and organized my luggage to my room. I heard people talk very loud with rude and arrogant voice at the lobby and I saw a white man tall guy with bold headed scolded the poor reception at the lobby.I beleive that is GM as I saw another 3 staffs looking at poor receptionist. This is totally bad attitude. I believe another guest who at the lobby also realized that and agreed with me. This is Asian country and I feel bad to poor reception. Hotel was great as lot of things to do. I cannot enjoy the watersport as lot of people on Q. Went to Spa to try out the treatments but not available as no terapiest available. Nice swimming pool but crowed with people. My advice to plan your vacation and try to avoid long holidays. Rates was higher without breakfast and cannot enjoy anything as all full.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 18, 2013
Dear Reviewer,

Many thanks for taking the time to give us your feedback.

I apologise that you did not fully enjoy your experience here and I assure that we will use your comments to further improve our service.

If you are returning to Port Dickson in the future, please contact me directly and it will be my pleasure to serve you in any way I can.

Yours Sincerely,

John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Singapore, Singapore
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 10, 2013

My family and I had a bad journey during Chinese New Year as Terribly jammed and hope we will get a good experience in hotel. We booked on Thistle Family Plus package which is very good deal as we can enjoy all the facilities. We had 2 adult and 2 children. When we arrived we were greeted by young man at the front with welcome drink and cold towel which was great impression. We have to Q in at the lobby and another men with red shirt with tie and I believe as a manager standing at the lobby without offer any assistance and help with our check in. He only directed the staff to carry the luggage which he only with his hand phone.This is bad experience We finally was attended by young lady at the reception. She was explained all the entitlement which was great. Went up room was small and dirty with fungus and grouting. Air cond was rather hot and maintenance in room not so great. I agreed with other review as well. If we will got choice we will staying another properties.

Room Tip: A/C not good condition
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 18, 2013
Dear Reviewer,

Thank you for posting your review and thank you for booking our "Thistle Family Plus" package. While I am pleased to hear that there were elements of your stay which you enjoyed, I really must apologise for letting you down on the overall experience. First impressions are of vital importance and we will use your feedback to ensure that we get this right every time. We have also noted your feedback regarding the room maintenance and we have dealt with this but, again, we will need to ensure that we get this right, every time.
It would be my great pleasure to welcome you back to Thistle in the future and I can be contacted via the business listing at the top of the page. Please let me know if I may be of any service.

Once again, many thanks for posting your comments - we very much appreciate it.


Yours Sincerely,


John Murphy
General Manager
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Cyberjaya, Malaysia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 10, 2013

We frequently escape from KL to PD. Be it a day trip or a one night stay.
This time, we chose Thistle.
Pros
1-Big room to accomodate all of us(4 children+us)
2-Kids enjoyed the swimming pool very much
3- buffet breakfast spread is great

Cons
1-Beach was no so clean
2- Staffs were so-so, they should learn how to greet guests
3-Dont like the room tiles. Prefer the carpeted one.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 18, 2013
Dear Reviewer,

Thank you for taking the time to give us your comments. We are delighted to hear that you enjoyed the pool, the room and the breakfast and we will certainly consider your proposals for improvement.

If you wish to contact me for any further assistance or future bookings, my contact details is listed above this page.

Once again, thank you for taking the time to review the hotel.


Yours Sincerely,


John Murphy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
163 reviews 163 reviews
124 hotel reviews
Reviews in 96 cities Reviews in 96 cities
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed February 9, 2013

I was here for an overnight conference and I have to say that the room was great and the service was good. Not much to do in terms of activities as Port Dickson isn't exactly known for the great beaches. If you had to be here, the hotel is fine, and the service is good. I was not a big fan of their international buffet restaurant however. On the bright side, if you play golf, they have a golf course here.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 18, 2013
Dear Reviewer,

Many thanks for taking the time to post your review, I am glad that elements of your stay met your expectation. I can certainly look into introducing more activities besides the ones that we already have.
Besides Golf, we have the daily 'Act Zone' activities such as Boules, Croquet, Top Spinning, Sepak Raga, Beach Volleyball etc. which could be of interest next time.

If you plan to return to Port Dickson in the future, I would be glad to assist with your booking - my contact details are located at the top of this page.


Yours Sincerely,


John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

The staff are very friendly,& the breakfast/lunch taste are q nice,only lack of variety.the room is average only,the bath room was q smelly when i check in to the room,& the water tab have some rusty water flow out at first.overall is a good place for vacation break away

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 5, 2013
Dear Reviewer,

Please accept my apologies for the condition of your room. Many thanks though for the feedback as it helps us gauge where improvements are needed.

I hope you will come back soon and when you have decided on when to return, it would be my pleasure to see to your booking. I can be contacted at the business listing above this page.


Yours Sincerely,


John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 30, 2013 via mobile

We stayed here just for a night when we decided to take a drive to Port Dickson one public holiday in KL, so we got a room at quite an expensive rate. We didn't mind the price until we got to our room. The room had a funny smell when we got in. I guess it was due to it's aging condition. Shower head was looking really tired and close to rusting!
The next morning we had the buffet breakfast which was just ok. Then we head to the beach. The beach was nice with really powdery sand and water was calm. It would have been good if there were beach beds/benches around the beach for us to put towels etc. We had to put our things directly on the sand so naturally our clothes/towels will all get sandy! It was annoying! Anyway it was great swimming at the beach and their spacious pool.
The resort would really be fit for those traveling with kids as they have plenty of activities around the resort.
At night time we went for a drink at their beach bar with really good Filipino band playing. We had a great time.
Checking out was a bit annoying too. We understand it was a busy period but I still feel they need to be more organized on their check out procedure. First time I've seen that long queue in the reception..it was like waiting to get a ride on a train on a busy day!
Overall I'd say Thistle is a good choice for a good stay in Port Dickson. We don't mind staying there again.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 5, 2013
Dear Reviewer,

Many thanks for taking the time to review our hotel. I am glad to hear that you enjoyed your time here. We have been working hard to ensure that the beach is clean and tidy so it is good to read that you enjoyed it. I take note of your comments for future improvements and we are already working on these. Your feedback is very important to us and we are very grateful.

When you decide to return in the future, please contact me if I may be of any service.

Yours Sincerely,


John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 29, 2013

Stayed one night at a pool facing King room. Check in was smooth and problem free. Room looks a bit tired but room facilities are adequate. No rain shower, though.

Pros:
- Big swimming pool with 2 separate kids zones! Easily the highlight of the resort! Went swimming twice with my 1yo :)
- Above average food at Steps lobby lounge, Glass Italian restaurant, and Fresh buffet breakfast. Meals are slightly expensive, but quality is acceptable.
- Kids room! Stocked with indoor playground toys and comfortably cooled.
- Everything is tightly located within walking distance, unlike Avilion which requires more walking to explore the resort grounds.

Areas which require improvement:
1. Check out was a bit messy. Because there is no centralized reception desk, individual queues started forming at all the desks. Worse, queue cutters easily slipped in and negated the waiting of others.
2. Pre stay communication was inadequate. I enquired for baby needs but there was no reply from your Reservation desk.
3. Pillows provided were slightly firm. I would have preferred softer ones!

Overall a great place to stay, definitely will recommend to others!

Room Tip: Choose high floor facing pool.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThistleGMPD, General Manager at Thistle Port Dickson Resort, responded to this review, February 4, 2013
Dear Reviewer,

Thank you for taking the time to post your views of the resort. It is good to read that, on the whole, you enjoyed your stay and that you liked the children's facilities. I apologise for our check-in and lack of communication and assure you that we will work on these areas.

If you are returning to Thistle in the future, please contact me via the business listing at the top of the page and I will be happy to assist with your booking.

Once again, many thanks for this review. I do greatly appreciate it.


Yours Sincerely,


John Murphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Port Dickson Resort

Address: KM16 Jalan Pantai, Port Dickson 71050, Malaysia
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Port Dickson
#1 On the Beach Hotel in Port Dickson
#1 Luxury Hotel in Port Dickson
#1 Spa Hotel in Port Dickson
#2 Best Value Hotel in Port Dickson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Thistle Port Dickson Resort 4.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Thistle Port Dickson Hotel Port Dickson

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