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“Great fun and well earned rest..” 4 of 5 stars
Review of PRIMALAND Port Dickson Resort & Convention Centre (PRCC)

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PRIMALAND Port Dickson Resort & Convention Centre (PRCC)
3.5 of 5 Hotel   |   No.1 PD Prima, Batu 13, Jalan Pantai Pasir Panjang, Port Dickson 71250, Malaysia (Formerly BEST WESTERN Prima Inland Sea Resort)   |  
Hotel amenities
Ranked #31 of 34 Hotels in Port Dickson
Kuala Lumpur, Malaysia
1 review
20 helpful votes 20 helpful votes
“Great fun and well earned rest..”
4 of 5 stars Reviewed April 18, 2013

A last minutes plan to relax at Port Dickson turns out well actually. Four of us did not have any plan on Friday and decided to drive to Port Dickson. We travelled early and reached Seremban by 10am. We decided to stay at Best Western Prima. The pool was big, we relax by the man made beach We tried the Thai restaurant, price was reasonable and taste good. A well earned rest and we will definately come again.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravisTanBW, The Management at PRIMALAND Port Dickson Resort & Convention Centre (PRCC), responded to this review, April 19, 2013
Dear james a

We thank you for choosing us as your preferred resort to stay during your February visit to Port Dickson.

We are delighted with your kind comments on our resort and we sincerely hope to have the opportunity to welcome you back to BEST WESTERN Prima Inland Sea Resort again if you would come to Port Dickson.

Feel free to contact us at anytime if you need further assistance.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
    25
    81
    19
    33
    51
See reviews for
98
9
Solo
0
10
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 15, 2013

Been there for few times. Thought after rebranding the service become better, but not. First, the lobby is so hot, if want to cut on electricity, why dont make an open lobby, no need air condition. Give room at 5th floo, G block. Stepping out from lift, greeted by the smell of dead animal, maybe rat. Make a complaint to the staff, they said cannot do anything. Get into the room, after about 10 minutes, there was no electricity. It was so hot outside and inside no fan or air conditioned. Called the housekeeping, they send someone who dont know about the problem and he called another person. the technician checked the main power box and fixed it. Went to the toilet, the toilet bowl not roperly cleaned, there was a stool residue, what a disgust. Called housekeeping, they came about 1 hour later to clean the toilet. Then no electricity again, this time my husband fixed the power box himself. Went to the pool, only to found out that the towel counter is located at the games room. The kids enjoyed the pool, however the new pool for kids seems to have some issue. There were rusts at the stairs, the slides was not stable. went back to our room, around 7:10pm, no eletricity again, and it was dark outside. Called front desk, they give us new room, said they will send someone to give the key and help us to move in 5 to 15 minutes time. After 30 minutes,nobody showed up. My husband called again, they got angry and said we can go there by our own if we cant wait. Got new room after that. Games room also very bad, only 8 machines functioning. And i think they should charge the water park fee based on per night stay, not one ticket for today pm and another ticket for tomorrow am.
Very very dissapointed, very poor management. Take home message, book only if you can stand rotten dead animal smell because they said they are aware of this but they cant do anything.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2013 via mobile

We truly like the family concept of this Resort. Rooms are spacious, staff are friendly. We met and spoke to several hotel schools trainees from Nepal, they are warm and with thousands of smiling faces.

New Kopitiam sell value snack and local delights.

Overall pleasant and joyful stay for our family.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravisTanBW, The Management of BEST WESTERN Prima Inland Sea Resort at PRIMALAND Port Dickson Resort & Convention Centre (PRCC), responded to this review, April 16, 2013
Dear Saifulabu

We thank you for taking the time to share your stay experience and extremely happy to know all of you had a wonderful vacation with us.

Please come back again whenever travel plans bring you to Port Dickson. We look forward to welcome you in a not too distance future.

Thank you,

The Management of BEST WESTERN Prima Inland Sea Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klang, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 13, 2013

We enjoyed our stay here at this awards winning Family Resort. We noticed so many Awards displayed at the lobby and their amazing VIP galary.

Our kids enjoyed their stay at the Resort. This Resort is most suited for family with young kids. With huge water fall and 2 kids theme pool.

Breakfast served at Prima Kitchen is good, just that the air-cond is not cool enough with so many guests having breakfast at the same time.

Rooms are clean and spacious. Staff are friendly and hospitable.

Would recommend to anyone looking for a short holiday break.

Room Tip: Ask for water park view and upgraded room
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravisTanBW, The Management at PRIMALAND Port Dickson Resort & Convention Centre (PRCC), responded to this review, April 16, 2013
Dear Jefferson L

We thank you for taking the time to review our resort and we are glad to know you and your family enjoyed the stay with us.

We appreciate your feedback in relation to the air-conditioner matter as highlighted and the comment will be bringing to the senior management attention for the necessary action.

Once again, we thank you for choosing us as your prefer resort to stay and also the recommendation.

We look forward to welcoming you back in the near future.
Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipoh, Perak, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 13, 2013

This is the worse place I have ever stayed in. I booked this place on 9th - 11th April 2013 online. Cost for 2 nights was RM640 (non refundable), WITHOUT breakfast. This place is NOT a hotel but serviced apartment. I checked into a 2 bedroom apartment with 2 bathrooms at Block A, 2nd floor.
1. The hallway was a mess. Dirty and barely lit.
2. The unit had a living room which was not air conditioned. The bathrooms were dirty and the showers were all broken. The shower curtains were mouldy too.
3. The air con remote was without batteries, a light at the living room was busted and the phone was unusable. I complained to one of the staff (foreign worker) and no one came to fix it.
4. I requested for an extra bed but all I got was a mouldy, dirty mattress. NO bed frame and NO pillows. And they charged RM40 per mattress.
5. They have a so called water park and charge RM35 (adult) per person per session (8am - 12pm). No alternative swimming pool provided. The water park is WORTHLESS. (They do provide complimentary tickets for 4 people)

I had to stay for 2 nights as I have already spent so much on this stupid place. On the 2nd day I just spent the whole day in Malacca and came back late just so that I don't have to bear the hatred for this place.

The issues:
1. To be fair, they did mention that the place was in the process of upgrading. But why charge at a high price (RM320 per night) when the place is sub optimal.
2. At least provide an alternative pool so that people don't have to pay for a crappy water park.

Conclusion:
DO NOT STAY HERE

Room Tip: Don't choose this place
See more room tips
  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 10, 2013 via mobile

My kids all were so so happy, we spent two days at this wonderful family resort.

Recreation staff especially, they are so creative and making sure our kids are happy and they are all friendly and entertaining.. Night Perforners are great too.

We will no hesitation in recommending this resort for family holiday or even just a day visit to the water theme park..

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravisTanBW, The Management of BEST WESTERN Prima Inland Sea Resort at PRIMALAND Port Dickson Resort & Convention Centre (PRCC), responded to this review, April 11, 2013
Dear Euyanlee

We thank you for choosing us as your preferred hotel for your holiday in Port Dickson.

We are glad to know that your kids are delighted with the services & facilities in our Resort. It is always grateful to know that our guests enjoyed themselves with us. Thanks for the review of BEST WESTERN Prima Inland Sea Resort, Port Dickson.

Your recommendations are highly appreciated and we hope to welcome you & your family to the resort again.

Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 9, 2013 via mobile

Our stay at BW Prima was enjoyable and with great fun! Our families enjoyed every moment we spent at the water theme park.

Our family suites are all spacious and with luxury amenities include welcome fruit basket and free water theme park vouchers..

A first rate Family Resort in short:)

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravisTanBW, The Management of BEST WESTERN Prima Inland Sea Resort at PRIMALAND Port Dickson Resort & Convention Centre (PRCC), responded to this review, April 11, 2013
Dear Nigolee

We thank you for choosing us as your preferred hotel to stay in Port Dickson and taking time to review our hotel.

We are glad to know that you and your family did enjoy the stay with us.

Please come back again whenever your travel plans bring you to Port Dickson.

Our teams hope to welcome you & your family again in a not too distance future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PRIMALAND Port Dickson Resort & Convention Centre (PRCC)

Address: No.1 PD Prima, Batu 13, Jalan Pantai Pasir Panjang, Port Dickson 71250, Malaysia (Formerly BEST WESTERN Prima Inland Sea Resort)
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #31 of 34 Hotels in Port Dickson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — PRIMALAND Port Dickson Resort & Convention Centre (PRCC) 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
PRIMALAND Resort & Convention Centre (PRCC) is located just 40 minutes from Kuala Lumpur International Airport, KLIA and 90 minutes from the capital city of Malaysia, Kuala Lumpur. PRIMALAND Resort & Convention Centre (PRCC) resides on a prime location along Port Dickson coast, powered by tropical greenery and a breathtaking view of the straits of Melaka. PRIMALAND Resort & Convention Centre (PRCC) combines water base and land base activities, diving options and meeting facilities. The resort offers exhilarating feeling of space and an affinity with the completely large inland sea resort with environment and ambiance of a natural beachfront. ... more   less 
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Also Known As:
Tiara Beach Hotel Port Dickson

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