External interior was looks great (english style) unfortunenly the internal interior looks tired , unpleasant smell , dirty bathroom , dusty , lumpy pillow , slippery floor and low water pressure.but situ the price we paid RM137 ++ ,I can't complaint more. Villa come with 2 bedroom, huge living Room, situ dining table, kitchenette and 1 medium size bathroom.
With clean & huge swimming pool. this hotel are suitable for famili .Hope the management wilayah improve or do some refurbishment in order to maintain the quality of facilities and service.hope to see positive improvement for my next visit to desa lagoon.

Decided to choose this hotel as the website seems rather promising and interior of the rooms based on the photos were quite attractive. We chose the 3-Bedroom Superior Villa as it should comfortably fit all 3 of us. Lucky for me that we were offered a 50% off promotional price as I'll definitely regret paying the normal rate for this so called 3 star hotel.

It's pretty much dead as there weren't anyone else aside from us, other than the workers there which worried me. The place's too quite and it can be dangerous as the doors were in bad condition. At times, I wasn't sure if the doors were properly locked as I had to barge into one of the room doors when my brother got locked in - and it worked?!!!(I'm a 23 year old female by the way)

It can still live up the 3 star status if the rooms and facilities were taken care of and serviced from time to time.There were spider webs and rusts in the toilet, cracks at the edge of the walls plus very worn down wall paint. No carpet, just tiles. Exterior of the hotel even from the entrance was bad and it looks the total opposite from what's shown on the new website.

Hotel is very near to the clean beach side and it takes a short 5 minutes drive to the small town which is uber convenient for food, necessities & hospital/clinic. Staffs of the hotel were courteous and well trained to smile & converse with customers. I guess those few are the only good points I can think of.

Paid for RM358..we got a run down place!Juz like a haunted resort.Windows can be opened from outside.Not secure to sleep.Fridge is rusty.Pool even worst.Dirty,cloudy,smelly and full of sand.With the price we've paid,we got no breakfast voucher.Even a three star hotel we stayed,we had breakfast voucher.Even worst there were 3 well kept monitor lizard in the pond.OMG!Worst management and maintanence.No kettle in the room.Tv remote not working.It's not worth paying at all.We will never ever stay there again!Desa Lagoon,the management..U NEED TO IMPROVE A LOT!Your service,maintanence,reception staff,safety,must justify the rates to the guest!who ever read this review,pls dun ever check in this resort!!

Pros:
1) Hotel faces a beach that is not overly crowded like Teluk Kemang beach nearby.
2) "Unique" hotel concept - it's not one of those high-rise, cliche hotels nearby. The hotel resembled colonial British houses. [albeit a lame, modern one]
3) Has BBQ pits for all your "fun" BBQ needs - watch out for some cute hungry cats nearby! They are more than pleased to eat your leftovers :)
4) Staff - called the hotel many times to ask some questions, but they did not respond rudely. In fact, they were quite courteous!
5) Tennis court within the hotel compound!

Cons:
1) [Somewhat] Overpriced
- Paid RM380++ for a 3-room suite. Only one room had a queen sized bed, while the other two rooms had space for ONLY one single bed each. 11 people squeezed into two single-bed rooms and one queen-beed room is not comfortable AT ALL.
- Paid RM130 for the BBQ Pit. Apparently normal rates range around RM50. However, we get to use the BBQ pit [the staff helped us to light the fire] for an unlimited period of time. Besides that, lighting, tables, chairs and garbage bag [this is my favourite part] are also provided in that RM130.

2) Facilities
- The resort's website claimed that there was [and there is still] a gym within the premises. However, you need to get the key to the gym from the reception. The thought of going to the reception to get a key, and then potentially losing it is unnerving. So, I gave the gym a miss. Besides, the gym was located at a remote corner of the resort, and had a limited number of equipments.
- The resort's website also claimed that there was [and there is still] a swimming pool. However, the swimming pool was cloudy, and there were signs of excessive chlorine use at the edges of the pool [or is it just sand?]
- The beach was not cleaned, unlike the hotel next door, which seems to be actually cleaning up the beach!

3) The Room Itself
- Once you are done with the checking in and all, you will be given a plastic pouch containing your room key, and the remotes to your room. You are required to return this to the reception once you check out.
- The key to your room is WEIRD - the key has holes similar to the ones you see in Braille script, and you can be considered lucky if you can open the door the first time round!
- TV remotes are difficult to use, and I had to personally change the TV channels or adjust the volume manually.
- The carpets, couch, bathrooms and toilets are dirty - I think it is dirty due to wear and tear, not because they didn't wash it.
- Bathroom doors are difficult to open once closed. In fact, you don't even need to lock the door because once you close them from the inside, you need to push it hard to open!

Hotel overall:
A MAJOR overhaul is needed to attract more people to the hotel. This hotel has so much to offer, yet wear and tear is wearing it down!