There is no other better way to observe how good a hotel really is then to check in during a super peak period...
Stayed at Avillion Admiral Cove during Chinese New Year for 4 days 3 nights from 9th Feb till 12th Feb 2013. I started to experience the warm hospitality from the moment I drove thru the security guard house at the entrance where you will notice the guard will be the first to greet you with his hand close to his chest, a common gesture of welcoming you the Malaysian style. The concierge is extremely helpful with our luggage, needless to say that the Front Desk personnel was always cheerful and helpful, credit goes to Cik Dalilah, the Front Desk personnel who got our key card ready with a smile despite facing high occupancy and extreme situations handling back to back FITs and groups checking in and out.
Stayed at Executive Studio in Vista Wing, I was amazed the moment I stepped into the room, not only that I was amazed with the size of the room overlooking the marina, I was over joyed by the day bed and the big bathroom that comes with it. The kitchen cabinet that comes together with the huge sink is distinctly useful and it's one of its kind and, you ain't gonna get it elsewhere.
Had my breakfasts 3 days consecutively where as if it appears to be that breakfast at the coffee house had turned into a wedding function when all guests were rushing to the buffet counter and had it simultaneously however, the staffs were excellent in ensuring that the guests were seated and had their meals. Food was good, perhaps need a lil more variety, re-filling time interval was fast, all in all, you couldn't ask more in a situation of a super peak period.
All in all I have to admit that it was a very pleasant holiday for me and my family, The room, the bathroom, the sink, the food, the staff all in one is a great signature of Avillion Admiral Cove, my credit goes to En. Fadzly of KL Sales Office, Cik Dalilah at Front Desk, Mr. Deepak at the Concierge and the whole ADC crew, you all made my day. To the GM, you did a good job in having a good property and staffs that comes with it.
Would I come again, hell yes...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 16, 2013
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Thank you for sharing your observations from your experience. It is our goal to make sure each guest receives our highest level of service and feels appreciated, cared for and respected at every encounter, so we truly delighted for knowing that you've had enjoyed our warm hospitality then. Be rest assured that your comments are very encouraging and an absolute pleasure to read and serves as a tonic for we Hoteliers.
I will most certainly pass on your praise and gratitude to our dedicated team members at the hotel, where no doubt they will be further inspired by your kind comments. Once again I am thankful for your comments and look forward to welcoming you back soon.
Management of Avillion Admiral Cove
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.