I was there with my husband and two guests from Europe. They have heard about Port Dickson and wanted to see a bit more of the town and the beach and so we have decided to stay a night at Avillion Admiral Cove.
As we pass the main entrance of the hotel, we were greated by a security guard with a big smile. Good job for the security guards.
No issue on the check-in, we booked two straits studios (which is slightly more expensive than the deluxe), our rooms located at the 3rd floor of the view wing.
The first impression of the room, was spacious and I like the ceiling fan in the bedroom. As usual, you would have a quick inspect of the room. My room, the side table lamp does not work, tv remote does not work properly - reckon it could be a battery issue, a chair has some funny stuff - probably mold, the mattress is a little sunk in in the middle. After our inspection, my guests on the next door already have similiar issues, their chair is totally stained (probably coffee stain), room smells tobacco, tv remote does not work properly, door bell does not work.
After the room inspection, we decided to go for massage treatment so we called the SPA service and later we were informed they can only do 3 guests at 1 time and the booking had been made to 5.30PM and we have to go to the room 1002 for the massage. As we have issue looking for the room 1002 so we headed to the conceirge how we could get to the room 1002. This is when the WHOLE DRAMA happened. We were directed to go to the View Wing, room 1002 was where the message place is. So, the massage will actually take place in a hotel room, when a lady responded to the door, she said there was no massage booking and asked us to come back tomorrow morning at 10AM. There were 2 ladies sitting at the table, eating in the room, you can smell the food in the room where the massage will take place. The two ladies who were sitting inside the room did not bother to greet us and didn't care of the booking and were talking in mandarin that one of the ladies wanted to go home. I can say THERE IS NO SERVICE manner at all. Eventually, we decided not to do the massage, because the smell in the room WAS HORRIBLE!
We went back to the conceirge and told the staff about that, they asked us which massage did we book and they said there were TWO massage 3rd party, asked us who was the guy who confirmed our booking. You can imagine, I repeated myself so many times to explain the situation and not even the hotel staff could resolve this. THEY WERE CONFUSED BY THEIR OWN SERVICE!! THEY HAVE NO UNIFIED COMMUNICATION AND SYSTEM. You can imagine, we wasted our time to resolve the hotel internal process and communication issue! Big shame on the ground management! To me, AS A CUSTOMER, do not care how many service provider you have in your hotel, to me, I call only #5 on the intercome to book for a service!
The swimming pool, sorry to say that many swim with their clothes!!!!! Despite the warning sign was there but it won't work ....
Now come to the breakfast, I can say breakfast was varieties but also messy! Glasses are not clean (with all the juices stain), don't have enough plates to cope with the crowd.
higher floor on the View Wing
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to communicate your concerns via Tripadvisor. We apologize for any inconvenience you have experienced due to the miss-communication of the massage services arrangement. Please be rest assured that your constructive comments on each element highlighted have been addressed with the team for improvement duly.
Nevertheless, we trust that this isolated incident didn't mar your overall impression of Avillion Admiral Cove. Once again thank you, and the team and I look forward to welcome you back to the hotel soon. Kind Regards.
Avillion Admiral Cove Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.