We arrived her at the start of the Eastern weekend , this during our great safari trip with Africa Veterans Safaris. So it was very busy and the requested connecting lodges were already occupied....so the reception responsible promised to look for a solution while we were having dinner. When we returned they surprized us with an upgrade to 2 connecting suites :-) !
( maybe also due to the fact that we slept 6 nights in different Sarova hotels)
After the good news we were confronted with the fact that there was a problem with the water ...an underground connection was broken and we had bathrooms without water :-( . Again the whole Sarova team (reception, house keeper, ingeneer, manager) started to solve the problem by starting the repair works immediately and meanwhile offering us another lodge to have a shower.
At 23h40 they fixed the problem !
The client focus in this hotel is at a very high level !! ( including the attention to the children)
The Sarova staff/responsibles keep their promises ... Because during our last stay in the Masai Mara we received as well a special attention !
Happy to highly recommend Sarova !