This was our second visit to this hotel. The first time we had a wonderful time. The hotel staff & premises were great. When we checked in there was a mistake in the record of what sort of room we reserved. The woman checking us in didn't blink and just made things right & got us the room we were expecting - despite the hotel being pretty full etc. The rooms were clean, the staff friendly, the food good, varied and plentiful. The night we left, we ate at the hotel cafe and the service was slow. We complained. the head of the hotel came over, asked what happened and upon hearing it.....picked up the bill for the whole meal. We didn't expect or request this and it was a very good move - we left on a very good note.
This week we went back for our second visit. This time they upgraded us to a suite which was very nice. Our toddler got sick at night. High fever which is a problem for her due to some earlier issues with fevers. It was late at night and we called our local HMO hotline for help and they told us to order a doctor to the hotel through them. So we did. Meanwhile, we called the front desk to ask if they had some kid's fever medicine. They did & brought it to our room. They then called to follow up & suggested calling the local EMT team. We agreed to this and they took care of the rest. The called our room regularly to check on the situation, agreed to a late check out time and kept calling to check on things. The staff at the dining room was helpful in getting us a drink or two for a bottle and when we left the front desk staff sent us off with 4 bottles of water "for the ride home". So much of what they did was beyond what we'd have expected at a hotel and we appreciated it. There is no question in my mind that the Isrotel chain "gets it" when it comes to customer service and it shows in the staff...over & over again. I know this must already sound like a paid commercial but it really isn't. Enjoy!
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- Also Known As:
- Isrotel Ramon Hotel Mitspe Ramon
- Isrotel Ramon Inn Israel/Mitspe Ramon