Firstly, the good stuff: the service standards are reasonably good. The service staff are very attentive to your needs and are very accommodating to the guests. Room linen seems quite comfortable and toilet is well maintained. Restaurant sells decent fare and the while experience is generally not too bad.
The Bad: Perhaps a valid suggestion is an upgrade in the speed of the service crew. Staff in general needs to approach guests with a sense of urgency. Our dinner (in the hotel restaurant ) took around close to an hour to be delivered to us. I had to rush for my them for my coffee on 2 occasions. I gave up drinking on my second try.
The infrastructure is also in need of an upgrade. Our first room had a seemingly weak air conditioner. (Though I must applaud the management efforts to accommodate our room change) Our second room had spotty tv on most channels but we decided against a room change as its too much a hassle. Toilet at its restaurant area had choked sinks(both male and female toilets) but cleanliness is decent.
Point to note:
This hotel is in the south side and its a good 45 mins from the beach area so location is not exactly a gem.
Point to note 2:
(Hotel is not to be blamed here) There is absolutely nothing to do within the facility. There are no restaurants except the
hotel's dining area and the malls(half an hour away) really leaves much to be desired. Unless your idea of a holiday is to waste away/ relax in the hotel/ resort my suggestion for is for you to skip bintan. However, if your ideal relaxation is consists perhaps a bit of water sports, authentic massages and "relaxing" by the pool for a good whole day then welcome to your slice of heaven.
Take nothing away from the otherwise wonderful crew from the hotel, it's still a stay- able abode.
- Official Description (provided by the hotel):
- A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more less
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- Also Known As:
- Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia